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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303108 Views

96 replies

91 likes

  • 303108 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

167783 Views

242 replies

44 likes

  • 167783 Views
  • 242 replies
  • 44 likes

Solved!! I can't save more songs to my library despite not hitting 10k limit.

Spotify App shows that I only added 9914 songs to my liked songs collection. As far as I know limit is 10k for the library. However despite that whenever I try to add a song the message saying "Epic collection, friend. Your Library is all filled up. ...

Casual Listener

Spotify App shows that I only added 9914 songs to my liked songs collection. As far as I know limit is 10k for the library. However despite that whenever I try to add a song the message saying "Epic ...

Emilia_8

Community Legend

886 Views

5 replies

0 likes

  • 886 Views
  • 5 replies
  • 0 likes

Liked Music Playlist dont update

PlanPremiumCountryGermanyDeviceSamsung Galaxy Note 9, Desktop PCOperating SystemAndroid 9.0 and Windows 10 Pro Build 1809 My Question or IssueSongs im liking and saving into the Fav music Playlist by pressing the heart just doesnt appear in Spotify o...

Visitor

Plan Premium Country Germany Device Samsung Galaxy Note 9, Desktop PC Operating System Android 9.0 and Windows 10 Pro Build 1809   My Question or Issue Songs im liking and saving into ...

429 Views

0 replies

1 likes

  • 429 Views
  • 0 replies
  • 1 likes

Liked Songs playlist not showing any songs

PlanPremiumCountryUnited StatesDeviceDell Latitude E6510Operating SystemLinux Mint ver. 17.3 My Question or IssueLiterally the title. The "Liked Songs" playlist shows the skateboard guy screen while showing the text, "Your favorite songs will appear ...

Casual Listener

Plan Premium Country United States Device Dell Latitude E6510 Operating System Linux Mint ver. 17.3   My Question or Issue Literally the title. The "Liked Songs" playlist shows the ska...

ComradeBlaze

Casual Listener

845 Views

5 replies

2 likes

  • 845 Views
  • 5 replies
  • 2 likes

Solved!! Collaborative Playlist

Hello, first of all I want to apologize for the writing of this document, since I do not have a good level of English I have to turn to a translator.I wanted to propose a theme about collaborative playlists.Today's collaborative playlists allow anyon...

Casual Listener

Hello, first of all I want to apologize for the writing of this document, since I do not have a good level of English I have to turn to a translator. I wanted to propose a theme about collaborative ...

OneByBoo

Roadie

713 Views

1 replies

0 likes

  • 713 Views
  • 1 replies
  • 0 likes

saved discover weekly albums all deleted

I had a premium plan but now have the free version starting a couple of days ago. all the playlists that I saved from the discover weekly albums were deleted and I have no access to them anymore... I believe that when it switched from premium to free...

Visitor

I had a premium plan but now have the free version starting a couple of days ago. all the playlists that I saved from the discover weekly albums were deleted and I have no access to them anymore... I...

PigeonXtreme

Composer

979 Views

1 replies

0 likes

  • 979 Views
  • 1 replies
  • 0 likes

How to see (and export) song/album release in playlists view

Hello, I host a radio program and like using Spotify to play songs. I need to export the data (song title, artist, duration, year, album) to the internal broadcast software. I found Exportify which seems to work (can't figure out way the track durati...

Visitor

Hello,   I host a radio program and like using Spotify to play songs. I need to export the data (song title, artist, duration, year, album) to the internal broadcast software. I found Exportif...

827 Views

0 replies

0 likes

Export
exportify
year
  • 827 Views
  • 0 replies
  • 0 likes

Solved!! Newbie question about LIked Songs

PlanPremiumCountryUSADeviceWindows, Galaxy S8+ My Question or IssueI'm a music fanatic and am now thinking of converting from iTunes (7K files) to Spotify. I'm trying to understand the "Liked Songs" concept -- is it just to have a handy collection of...

Roadie

Plan Premium Country USA Device Windows, Galaxy S8+   My Question or Issue I'm a music fanatic and am now thinking of converting from iTunes (7K files) to Spotify.  I'm trying to un...

user-removed

Not applicable

814 Views

3 replies

0 likes

  • 814 Views
  • 3 replies
  • 0 likes

Songs liked on radio won’t save to the Liked from Radio playlist

Hi! I recently added a bunch of songs to my Liked from Radio playlist as I had previously heard those songs on the Spotify radio but forgot to save them. Since then I haven’t been able to add songs through the radio feature, if I like songs through t...

Visitor

Hi! I recently added a bunch of songs to my Liked from Radio playlist as I had previously heard those songs on the Spotify radio but forgot to save them. Since then I haven’t been able to add songs t...

Zoef1976

Casual Listener

1047 Views

1 replies

0 likes

Spotify Radio
  • 1047 Views
  • 1 replies
  • 0 likes

Old playlists keeps reapering and auto downloading

PlanPremiumCountryBrazilDeviceSamsung Galaxy S*+Operating SystemAndroid Oreo My Question or IssueOld playlists that i followed just keeps reappearing and downloading into my cellphone. No matter how many times i unfollow and clear the downloads, they...

Visitor

  Plan Premium Country Brazil Device Samsung Galaxy S*+ Operating System Android Oreo   My Question or Issue Old playlists that i followed just keeps reappearing and downloa...

cohenyossi1974

Casual Listener

646 Views

2 replies

2 likes

  • 646 Views
  • 2 replies
  • 2 likes

Is shuffle broken?

Maybe its just me, but lately shuffle has been horrible on my playlists and daily mixes. Using mainly an android with the latest app.I'll just tell it to shuffle play a daily mix, and it will pretty much play one artist for however many songs are in ...

Visitor

Maybe its just me, but lately shuffle has been horrible on my playlists and daily mixes. Using mainly an android with the latest app. I'll just tell it to shuffle play a daily mix, and it will prett...

Mica_Staar1

Newbie

705 Views

1 replies

1 likes

  • 705 Views
  • 1 replies
  • 1 likes

I can't see songs from desktop on mobile

PlanFreeCountryUSDeviceAndroid phone and Windows PCOperating SystemAndroid 9 and Windows 10 My Question or IssueI can see songs from .mp3 files on PC but can't do this on mobile phone

Regular

Plan Free Country US Device Android phone and Windows PC Operating System Android 9 and Windows 10   My Question or Issue I can see songs from .mp3 files on PC but can't do this on mob...

Keanu_C

Community Legend

591 Views

1 replies

0 likes

Desktop
saved songs
  • 591 Views
  • 1 replies
  • 0 likes

I get episodes of a podcast I have never listened to in my daily mixes

PlanPremiumCountrySwedenDeviceN/AOperating SystemN/A My Question or IssueI get episodes of a podcast I have never listened to in my daily mix playlists. I think you used to be able to flag artists (using the term very broadly) you don't want to appea...

Newbie

  Plan Premium Country Sweden Device N/A Operating System N/A   My Question or Issue I get episodes of a podcast I have never listened to in my daily mix playlists. I think you u...

384 Views

0 replies

0 likes

  • 384 Views
  • 0 replies
  • 0 likes

Accidental uploading of sons apple music library to my spotify library.

PlanPremiumCountryU.K.DeviceIphoneOperating SystemiOS 10My Question or IssueWhilst transferring my sons music to Spotify from Apple Music using Tunemymusic it somehow got transferred to my library instead of his (there was no option to choose which S...

Visitor

Plan Premium Country U.K. Device Iphone Operating System iOS 10 My Question or Issue Whilst transferring my sons music to Spotify from Apple Music using Tunemymusic it somehow got transferre...

422 Views

0 replies

0 likes

  • 422 Views
  • 0 replies
  • 0 likes

When searching every song seems to be played very much

PlanPremiumCountryNetherlandsDeviceDifferent laptopsOperating SystemWindows My Question or IssueWhen i search for a song i like to know how much the song is played and which album to pick for selecting the song.But since a while the search results sh...

Regular

Plan Premium Country Netherlands Device Different laptops Operating System Windows   My Question or Issue When i search for a song i like to know how much the song is played and which ...

lambalgen1

Regular

478 Views

2 replies

0 likes

  • 478 Views
  • 2 replies
  • 0 likes

Solved!! Secret playlists not secret when someone is following them

Plan FreeCountry GermanyOperating System Webplayer My Question or IssueHello, my friend send me a Link to his secret playlists and he wants it secret. Now I saw, that all people can see that I follow those playlists and also can see the playlists. I ...

Casual Listener

Plan Free Country Germany Operating System Webplayer   My Question or Issue Hello, my friend send me a Link to his secret playlists and he wants it secret. Now I saw, that all people can se...

Emilia_8

Community Legend

5633 Views

3 replies

0 likes

  • 5633 Views
  • 3 replies
  • 0 likes

Spotify playing songs not on my personal playlist

PlanPremiumCountryUS Operating SystemAndroid 9, Windows 10 My Question or Issue When I'm listening to a personal, private playlists Spotify is playing songs not in the playlists. I understand this is a feature of free accounts (still ridiculous becau...

Casual Listener

Plan Premium Country US     Operating System Android 9, Windows 10   My Question or Issue   When I'm listening to a personal, private playlists Spotify is playing songs...

OneByBoo

Roadie

848 Views

5 replies

0 likes

  • 848 Views
  • 5 replies
  • 0 likes

Why does Spotify recommend songs that are not available

PlanpremiumCountryaustriaDeviceandroidOperating System My Question or Issuei get recommendations for songs that i can not play. When i open the recommended album all songs are greyed out. And a system message tells me that I have discovered a premium...

Casual Listener

  Plan premium Country austria Device android Operating System     My Question or Issue i get recommendations for songs that i can not play. When i open the recommended albu...

OneByBoo

Roadie

1778 Views

1 replies

0 likes

  • 1778 Views
  • 1 replies
  • 0 likes

Can’t play higher love -kygo

PlanPremiumCountryNorway (Kygos home country)DeviceiPhone 7, Android different versionsOperating SystemWindows 10,etc. web playerMy Question or IssueI can’t play higher love -Kygo mix on any of the platforms I am using. It is in my library and the te...

Casual Listener

Plan Premium Country Norway (Kygos home country) Device iPhone 7, Android different versions Operating System Windows 10,etc. web player My Question or Issue I can’t play higher love -Kygo m...

Luan

Spotify Star

1048 Views

3 replies

1 likes

  • 1048 Views
  • 3 replies
  • 1 likes

Playlist Problems

I have local files on my PC. I see them and their associated playlist just fine on my PC. I also see them in Spotify on my iPad, but there, all the songs are suggestions that Spotify thinks I should add to the seemingly empty playlist. These are MP3 ...

Newbie

I have local files on my PC. I see them and their associated playlist just fine on my PC. I also see them in Spotify on my iPad, but there, all the songs are suggestions that Spotify thinks I should ...

user-removed

Not applicable

614 Views

1 replies

0 likes

  • 614 Views
  • 1 replies
  • 0 likes