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Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

-Karma-

Roadie

288768 Views

89 replies

88 likes

  • 288768 Views
  • 89 replies
  • 88 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

isaacmendc

Casual Listener

148785 Views

232 replies

44 likes

  • 148785 Views
  • 232 replies
  • 44 likes

Multi-select tracks feature disappeared

PlanPremiumCountryUKDeviceSamsung S5 Operating SystemAndroid Lollipop My Question or IssueHi,A feature that has always been lacking on Spotify is the ability to select multiple songs to add to a queue, however, i recently found that by pressing and h...

Visitor

  Plan Premium Country UK Device Samsung S5  Operating System Android Lollipop   My Question or Issue Hi, A feature that has always been lacking on Spotify is the ability t...

VillageHero

Regular

2415 Views

2 replies

5 likes

  • 2415 Views
  • 2 replies
  • 5 likes

Solved!!Superuser Contribution Sort My Music Artists by Add Date

Hello! I love listening and adding new music to my spotify library. However, when I open my library I often have forgotten the name of the artist and want to sort by Add Date to see what new music I added. Is there a sort by Add Date feature and I am...

Newbie

Hello! I love listening and adding new music to my spotify library. However, when I open my library I often have forgotten the name of the artist and want to sort by Add Date to see what new music I ...

Peter

Spotify Legend

4096 Views

2 replies

1 likes

  • 4096 Views
  • 2 replies
  • 1 likes

Android Auto Podcast Sort

PlanFamilyCountryUSADevicePixel 3Operating SystemAndroid AutoMy Question or IssueI listen to Podcasts on the way to work. My car came with Android Auto, but that version of the app has limited in car functionality. The Joe Budden Podcast in particula...

Casual Listener

Plan Family Country USA Device Pixel 3 Operating System Android Auto My Question or Issue I listen to Podcasts on the way to work. My car came with Android Auto, but that version of the app ...

osornios

Spotify Star

2693 Views

1 replies

1 likes

android auto
  • 2693 Views
  • 1 replies
  • 1 likes

Playlist option disappeared in "Your Library".

PlanPremiumCountryU.S.DeviceSamsung Galaxy 9+Operating SystemAndroid My Question or IssueI recently updated Spotify and the option to access my playlists has been removed from the "Your Library" menu. The only way I can even see my playlists is throu...

Visitor

Plan Premium Country U.S. Device Samsung Galaxy 9+ Operating System Android   My Question or Issue I recently updated Spotify and the option to access my playlists has been removed fro...

osornios

Spotify Star

1525 Views

1 replies

0 likes

  • 1525 Views
  • 1 replies
  • 0 likes

Solved!! New to spotify, few questions

Free/PremiumPremium FamilyCountryCanada DeviceSamsung g7Operating SystemAndroid 8.0.0 My Question or IssueI'm new to spotify, just coming over from google play music. I was wondering if there's a way to shuffle everything in my library? I have all so...

Newbie

Free/Premium Premium Family Country Canada   Device Samsung g7 Operating System Android 8.0.0   My Question or Issue I'm new to spotify, just coming over from google play music. ...

Emilia_8

Community Legend

1797 Views

1 replies

0 likes

  • 1797 Views
  • 1 replies
  • 0 likes

Solved!! Stop displaying podcast from a specific country/language?

Is it possible to stop displaying any given country's podcast from showing up when I look at the different categories? Low quality pods in my language, talks about things that are not even remotely interesting. Are taking up space so I have to Google...

Visitor

Is it possible to stop displaying any given country's podcast from showing up when I look at the different categories? Low quality pods in my language, talks about things that are not even remotely i...

Jacob

Community Legend

2346 Views

1 replies

1 likes

Other
  • 2346 Views
  • 1 replies
  • 1 likes

my save button is gone????

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

fechti

Regular

2264 Views

6 replies

0 likes

Account
  • 2264 Views
  • 6 replies
  • 0 likes

Superuser Contribution Music is not downloaded

PlanPremium FamilyCountry DeviceSamsung Galaxy S10Operating SystemAndoid 9 My Question or IssueI have created a longer playlist and switched to download it (3 days ago). But the download is not starting. Download progress stucks at 0%. I checked all ...

Casual Listener

  Plan Premium Family Country   Device Samsung Galaxy S10 Operating System Andoid 9   My Question or Issue I have created a longer playlist and switched to download it (3 da...

Petya

Community Legend

1802 Views

2 replies

0 likes

  • 1802 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify won't load or play anything on my android

PlanPremiumCountryUSADeviceSamsung Galaxy S7Operating SystemAndroid Nougat/7.0 My Question or Issue(9/28/19) This morning when I opened spotify everything wasn't loading, so I gave it a minute to load. Once the playlist I wanted to listen to "loaded"...

Visitor

Plan Premium Country USA Device Samsung Galaxy S7 Operating System Android Nougat/7.0   My Question or Issue (9/28/19) This morning when I opened spotify everything wasn't loading, so ...

Petya

Community Legend

5269 Views

1 replies

2 likes

  • 5269 Views
  • 1 replies
  • 2 likes

Superuser Contribution Playlist isn't named as on other device and with other songs

PremiumGermanySony Xperia XZ1Operating SystemAndroid 9 Pie My Question or IssueA few weeks ago I send a link of a playlist to a friend but now he has the german name (Gute Laune Hits by Spotify) of the playlist while I still have the english name (Ha...

Casual Listener

Premium Germany Sony Xperia XZ1 Operating System Android 9 Pie   My Question or Issue A few weeks ago I send a link of a playlist to a friend but now he has the german name (Gute Laune Hi...

melle712

Casual Listener

1715 Views

2 replies

0 likes

  • 1715 Views
  • 2 replies
  • 0 likes

[Android oneplus6t] Artists and albums won't show up in my library

PlanPremium for familyCountryItalyDevice(Oneplus 6t)Operating System(android9) My Question or IssueI have an issue with my spotify app. If I search the library from my mobile, quite a few artists and albums are missing. Moreover, they are not sorted ...

Casual Listener

  Plan Premium for family Country Italy Device (Oneplus 6t) Operating System (android9)   My Question or Issue I have an issue with my spotify app. If I search the library from m...

Piccolit

Casual Listener

1848 Views

2 replies

0 likes

  • 1848 Views
  • 2 replies
  • 0 likes

can't play songs, only shuffle playlists

PlanFreeCountryUnited StatesDeviceSamsung Galaxy J7 CrownOperating SystemAndroid 9 My Question or IssueI'm recently having a problem where the only way I can play music is through albums or playlists. I've tried with MULTIPLE songs, but no matter wha...

Casual Listener

  Plan Free Country United States Device Samsung Galaxy J7 Crown Operating System Android 9   My Question or Issue I'm recently having a problem where the only way I can play mus...

LovingBeagles

Casual Listener

15667 Views

3 replies

0 likes

  • 15667 Views
  • 3 replies
  • 0 likes

"Add album to playlist" option destroyed

What the F is going on? Once again I'm back here, craving to scream in your developers' face that you've made the Android app even more useless. I've previously had a lot of opinions on what and how you could improve the app. One of the first things ...

Composer

What the F is going on?    Once again I'm back here, craving to scream in your developers' face that you've made the Android app even more useless.   I've previously had a lot...

eltoch

Composer

1792 Views

1 replies

2 likes

  • 1792 Views
  • 1 replies
  • 2 likes

Solved!! liked songs aren't visible

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My liked songs are not visible on my desktop. I can still play them from my android but if I...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Loxer

Community Legend

2389 Views

1 replies

0 likes

  • 2389 Views
  • 1 replies
  • 0 likes

Follow button for playlists disappeared

The "Follow" button for playlists on the desktop version for Spotify disappeared. I can't follow any more playlists. I deleted the program and downloaded it again. Nothing changed.Following people and playlists on my phone and iPad is still working.D...

Visitor

The "Follow" button for playlists on the desktop version for Spotify disappeared. I can't follow any more playlists. I deleted the program and downloaded it again. Nothing changed. Following people ...

Emilia_8

Community Legend

2140 Views

1 replies

0 likes

Follow button
Playlists
  • 2140 Views
  • 1 replies
  • 0 likes

Solved!! Sort songs in playlist on Android

I use latest version of Spotify on Android 4.4. There is no way to sort the playlist by most recently added?

Regular

I use latest version of Spotify on Android 4.4. There is no way to sort the playlist by most recently added?

MoodWizard

Casual Listener

8582 Views

5 replies

0 likes

  • 8582 Views
  • 5 replies
  • 0 likes

Superuser Contribution Duplicated songs and albums on library

PlanStudentCountryBrazilDeviceElephone A4 ProOperating SystemAndroid OreoMy Question or IssueI noticed that some song from several albums are duplicated in my library. I tried unsaving those albums and songs and re-saving them, but the problem persis...

Newbie

Plan Student Country Brazil Device Elephone A4 Pro Operating System Android Oreo My Question or Issue I noticed that some song from several albums are duplicated in my library. I tried unsav...

Peter

Spotify Legend

2020 Views

1 replies

0 likes

  • 2020 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists pause when phone goes dark

PlanAT&T CountryUSA DeviceSamsung galaxy S8 My Question or IssueSo as title says. However, I have zeroed it in. It only pauses if the playlist is downloaded and the screen goes to black. Comes back on immediately if I bring the phone back to light. E...

Casual Listener

  Plan AT&T  Country USA  Device Samsung galaxy S8   My Question or Issue So as title says. However, I have zeroed it in. It only pauses if the playlist is downloaded...

Katerina

Spotify Legend

2188 Views

1 replies

2 likes

  • 2188 Views
  • 1 replies
  • 2 likes

Can't see downloaded songs

PlanPremiumCountryGermanyDeviceLG G6Operating SystemAndroid 8.0 I noticed that you can see if you downloaded a specific song in a playlist. You can see a 'downloaded'-icon left to the song name. When I am opening the album, I can't see that icon. Ple...

Music Fan

Plan Premium Country Germany Device LG G6 Operating System Android 8.0   I noticed that you can see if you downloaded a specific song in a playlist. You can see a 'downloaded'-icon left...

Nicolaiaiai

Music Fan

4729 Views

11 replies

1 likes

album
Can't download
show download
single
  • 4729 Views
  • 11 replies
  • 1 likes

Superuser Contribution New Liked Playlist Doesn't Show Up on Android Auto

planPremiumCountryUSADeviceGalaxy S9+ (Android Auto)Operating SystemAndroid OMy Question or IssueNewly created liked songs playlist doesn't shownup in Android auto . This is needed for the ability to view songs easily .

Newbie

plan Premium Country USA Device Galaxy S9+ (Android Auto) Operating System Android O My Question or Issue Newly created liked songs playlist doesn't shownup in Android auto . This is needed ...

3sby

Newbie

6955 Views

12 replies

5 likes

Android
android auto
  • 6955 Views
  • 12 replies
  • 5 likes