Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302697 Views

96 replies

91 likes

  • 302697 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Casual Listener

166805 Views

238 replies

44 likes

  • 166805 Views
  • 238 replies
  • 44 likes

Superuser Contribution All of my downloaded songs were deleted

PlanPremiumCountryIsraelDeviceSamsung Galaxy Note8Operating SystemAndroid Pie My Question or IssueHello, when I restart my phone all of the songs downloaded to my phone are removed and are downloading again. This happens a few times and it's starting...

Newbie

Plan Premium Country Israel Device Samsung Galaxy Note8 Operating System Android Pie   My Question or Issue Hello, when I restart my phone all of the songs downloaded to my phone are r...

Petya

Community Legend

1791 Views

1 replies

0 likes

  • 1791 Views
  • 1 replies
  • 0 likes

Removing songs from "Liked Songs"

PlanPremiumCountrySwedenDeviceiPhone XS MAXOperating SystemiOS 12.3.1 My Question or IssueThe latest update seems to have added a "Liked Songs" list and it seems to have auto-added around 4000 songs to it. These are songs I haven't actually liked or ...

Newbie

Plan Premium Country Sweden Device iPhone XS MAX Operating System iOS 12.3.1   My Question or Issue The latest update seems to have added a "Liked Songs" list and it seems to have auto...

Bret-37

Visitor

47425 Views

7 replies

20 likes

  • 47425 Views
  • 7 replies
  • 20 likes

Superuser Contribution Unplayable Songs

Plan: PremiumCountry: USADevice: Samsung Galaxy 8Operating System: - My Question or Issue:This problem just occured early this morning. I clicked on an artist I've been listening to a lot recently without any problems, and it says I don't have any pl...

Newbie

  Plan: Premium Country: USA Device: Samsung Galaxy 8 Operating System: -   My Question or Issue: This problem just occured early this morning. I clicked on an artist I've been ...

Petya

Community Legend

3499 Views

1 replies

0 likes

  • 3499 Views
  • 1 replies
  • 0 likes

Superuser Contribution Distinction between "save" and "like"

The new design has made saving certain albums seemingly impossible. For some (usually deluxe) albums that have bonus tracks or demo tracks added to them, I would save only the songs that were part of the original track listing, then from the library,...

Casual Listener

The new design has made saving certain albums seemingly impossible. For some (usually deluxe) albums that have bonus tracks or demo tracks added to them, I would save only the songs that were part of...

Yordan

Moderator

23993 Views

15 replies

11 likes

  • 23993 Views
  • 15 replies
  • 11 likes

Superuser Contribution Lost podcast progress

PlanPremiumCountryUSADevicesiPhone 8, Samsung Galaxy S8, MacBook ProOperating SystemiOS 12.3, Android 9.0, macOS 10.14 My Question or IssuePausing a podcast for more than a few minutes before resuming causes the progress to be lost and the podcast to...

Regular

Plan Premium Country USA Devices iPhone 8, Samsung Galaxy S8, MacBook Pro Operating System iOS 12.3, Android 9.0, macOS 10.14   My Question or Issue Pausing a podcast for more than a f...

Alex

Spotify Legend

8145 Views

30 replies

31 likes

lost progress
lost spot
Podcasts
restarting podcasts
  • 8145 Views
  • 30 replies
  • 31 likes

Solved!!Superuser Contribution Related artists/Fans also like Section

How and when will I have a “fans also like” section on my artist page? I had one in the past, but it disappeared after 2 days.

Regular

How and when will I have a “fans also like” section on my artist page?    I had one in the past, but it disappeared after 2 days.

Elianoob

Casual Listener

20967 Views

5 replies

1 likes

  • 20967 Views
  • 5 replies
  • 1 likes

Play queue not visible

Subscription: Spotify freePhone: Honor 10App version: 8.4.96.963 I used to be able to view and edit the play queue from the Android app when using Spotify connect to play from my PS4 or computer. However after recent updates I cannot even see the que...

Casual Listener

Subscription: Spotify free Phone: Honor 10 App version: 8.4.96.963   I used to be able to view and edit the play queue from the Android app when using Spotify connect to play from my PS4 or ...

Royson

Visitor

2199 Views

1 replies

1 likes

  • 2199 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can’t search my library by song or artist??

This new update is terrible. The options in my library are: playlists, artists (which is empty), and albums. Where did songs go? I only like a few songs off an album and would often put the songs from my library on shuffle and let it play. Now I can’...

Casual Listener

This new update is terrible. The options in my library are: playlists, artists (which is empty), and albums. Where did songs go? I only like a few songs off an album and would often put the songs fro...

Mihail

Spotify Legend

27088 Views

28 replies

46 likes

  • 27088 Views
  • 28 replies
  • 46 likes

Superuser Contribution Artists not showing anymore

PlanPremiumCountry United KingdomDevicePC and AndroidOperating SystemWindows 10 My Question or Issue Today I logged into my Spotify account, and went to go to the artists tab to look through my saved artists. I can no longer see all of my saved artis...

Casual Listener

Plan Premium Country  United Kingdom Device PC and Android Operating System Windows 10   My Question or Issue  Today I logged into my Spotify account, and went to go to the a...

goosemanjohn

Newbie

16490 Views

11 replies

3 likes

artists
Music
  • 16490 Views
  • 11 replies
  • 3 likes

Superuser Contribution Kid Safe Version

We need a kid safe version for kids under 13! The whole reason we wanted to switch to family subscription was to add our son. hes 12, and we have playlists for him and explicit blocked in settings. all he wants to do is listen to some country music o...

Casual Listener

We need a kid safe version for kids under 13! The whole reason we wanted to switch to family subscription was to add our son. hes 12, and we have playlists for him and explicit blocked in settings. a...

accatyyc

Newbie

6503 Views

6 replies

12 likes

free version
kid safe
kids
Subscription
  • 6503 Views
  • 6 replies
  • 12 likes

Solved!! Bug where playlists appear in wrong order

Currently a bug exists which causes certain playlists, followed or created, to force their way to the top of the "Playlists" section, even if they are put in a specific different location on desktop (mac specifically). This effect extends to forcing ...

Visitor

Currently a bug exists which causes certain playlists, followed or created, to force their way to the top of the "Playlists" section, even if they are put in a specific different location on desktop ...

GohWatLeuk

Newbie

9621 Views

7 replies

1 likes

  • 9621 Views
  • 7 replies
  • 1 likes

Unavailability of Songs from Some Popular Artists

Spotify Newly launched in India and to my surprise I dont find Songs from Popular Artists like Ed Sherran, Bruno Mars, Anne Marie, Gnash, Coldplay and many others until I understood they were made unplayable dont know why but the same songs are avail...

Casual Listener

Spotify Newly launched in India and to my surprise I dont find Songs from Popular Artists like Ed Sherran, Bruno Mars, Anne Marie, Gnash, Coldplay and many others until I understood they were made un...

Shivam3091

Visitor

1437 Views

2 replies

2 likes

coldplay
Ed Sheeran
india
Premium
Unavailability
  • 1437 Views
  • 2 replies
  • 2 likes

Superuser Contribution Search bug on Vodafone IT mobile network

Plan Premium Family Country Italy Device moto g4 plus, moto x4, samsung s8 Operating System Android M, Android P, Android O Everytime we do a search while we are listening to some music appear the message "you are offline, try again". But the home pa...

Gig Goer

  Plan Premium Family Country Italy   Device moto g4 plus, moto x4, samsung s8 Operating System Android M, Android P, Android O   Everytime we do a search while w...

Mario

Spotify Legend

24753 Views

122 replies

113 likes

Mobile
  • 24753 Views
  • 122 replies
  • 113 likes

Superuser Contribution how do streams count?how to stream to help an artist?

Hello! I've been listening to music from Spotify for a while but don't really know how the "streaming" works.. I mean if I want to help an artist by streaming, how does it really work?Can I just make a playlist with my favourite songs and listen to o...

Newbie

Hello!  I've been listening to music from Spotify for a while but don't really know how the "streaming" works..  I mean if I want to help an artist by streaming, how does it really work? ...

elspethcowie

Casual Listener

22503 Views

5 replies

0 likes

  • 22503 Views
  • 5 replies
  • 0 likes

Echo/Spotify search results.

Does anyone else have difficulty searching for things when using spotify via Echo/Alexa?I tried playing "Let it go" for my daughter and it played an unofficial version. So I said "Play let it go by Inida Menzel" only for it to play a crazy rave versi...

Newbie

Does anyone else have difficulty searching for things when using spotify via Echo/Alexa? I tried playing "Let it go" for my daughter and it played an unofficial version. So I said "Play let it go by...

raronstein

Newbie

595 Views

1 replies

1 likes

  • 595 Views
  • 1 replies
  • 1 likes

Superuser Contribution Podcast pages appear empty in Egypt

Hi everyone. I'm a regular Spotify user living in Egypt, and was thrilled to know Spotify officially launched here recently. But thing is, I can't find podcasts in the app here.The "Podcasts" section is present but always empty for some reason. And o...

Newbie

Hi everyone.   I'm a regular Spotify user living in Egypt, and was thrilled to know Spotify officially launched here recently.   But thing is, I can't find podcasts in the app here. Th...

alkhateeb_92

Casual Listener

5688 Views

7 replies

28 likes

Egypt
Podcasts
  • 5688 Views
  • 7 replies
  • 28 likes

Superuser Contribution Playlist Cover Not Updating

I have this issue on both free and premium accounts, using windows PC or laptop. I change the playlist cover with a new one but for some reason Spotify reverts to the old one.

Music Fan

I have this issue on both free and premium accounts, using windows PC or laptop. I change the playlist cover with a new one but for some reason Spotify reverts to the old one.  

ralden

Regular

81046 Views

26 replies

4 likes

  • 81046 Views
  • 26 replies
  • 4 likes

Solved!!Superuser Contribution List Albums under Artist view?!

So am I just **bleep**ed or is this feature really missing from the app/Spotify all together?When I go to an artist in my Library I see all Tracks by that artists listed in one giant list, but I can't seem to find a way to see albums listed in chrono...

Casual Listener

So am I just **bleep**ed or is this feature really missing from the app/Spotify all together? When I go to an artist in my Library I see all Tracks by that artists listed in one giant list, but I ca...

Peter

Spotify Legend

35289 Views

54 replies

74 likes

  • 35289 Views
  • 54 replies
  • 74 likes

Solved!!Superuser Contribution Adjust Column Width

I find it extremely odd this feature is still lacking from the desktop app. It seems so easy to add. Many tracks have extra information added to the end that i'd like to be able to see, specifically live performance details. It's extremely frustratin...

Gig Goer

I find it extremely odd this feature is still lacking from the desktop app. It seems so easy to add. Many tracks have extra information added to the end that i'd like to be able to see, specifically ...

davoidtalbot

Casual Listener

5318 Views

10 replies

13 likes

  • 5318 Views
  • 10 replies
  • 13 likes

Superuser Contribution Audiobooks

Hey Spotify,im a subscriber since a long time and recently i found out that you have audiobooks. Im very greatful for that but the user experience is pretty ... awful. 2 Features which would make the experience a lot bettter are: 1. Bookmarks ... The...

Newbie

Hey Spotify, im a subscriber since a long time and recently i found out that you have audiobooks. Im very greatful for that but the user experience is pretty ... awful. 2 Features which would make t...

ZsoyZ

Casual Listener

1503 Views

3 replies

5 likes

  • 1503 Views
  • 3 replies
  • 5 likes