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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302491 Views

96 replies

91 likes

  • 302491 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Casual Listener

166087 Views

238 replies

44 likes

  • 166087 Views
  • 238 replies
  • 44 likes

Playlist songs disappeared

I can see my playlist name and total hours but when I click on it, there are no songs in it. What happened?

Visitor

I can see my playlist name and total hours but when I click on it, there are no songs in it. What happened?

Amay

Spotify Star

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Folder only playing 2/3 playlists in a folder?

PlanFreeCountryCanadaDeviceDesktopOperating SystemWindows 11 My Question or IssueThis is a relatively new issue I'm having. I have a folder which contains 3 playlists. Previously, when I played the folder, it would shuffle between the songs within th...

Casual Listener

Plan Free Country Canada Device Desktop Operating System Windows 11   My Question or Issue This is a relatively new issue I'm having. I have a folder which contains 3 playlists. Previo...

Novy

Moderator

739 Views

5 replies

0 likes

  • 739 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution why aren't my playlists showing for other people even though on public

I have 4 playlists and none show up when people look at my profile. And when searching them up they don't show up for my friends when they search my playlists.

Regular

I have 4 playlists and none show up when people look at my profile. And when searching them up they don't show up for my friends when they search my playlists.

Carter19

Regular

2093 Views

10 replies

0 likes

  • 2093 Views
  • 10 replies
  • 0 likes

Superuser Contribution Playlist not syncing

PlanPremiumCountryAustraliaDeviceMotorola edge 30 ultra. Operating SystemAndroid 14 My Question or IssueCollaborator added songs, that are not added to the list that I can see, via app and Web browser on desktop.

Newbie

Plan Premium Country Australia Device Motorola edge 30 ultra.  Operating System Android 14   My Question or Issue Collaborator added songs, that are not added to the list that I c...

Vasil

Moderator

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution Erratic results when adding local file songs to playlists

I have a couple of albums that are sourced from local files as they are not on Spotify. My Mac is synced to a folder where I have just the albums I want to see in Spotify and my phone is getting them from my Apple Music app (same two albums).When I a...

Visitor

I have a couple of albums that are sourced from local files as they are not on Spotify. My Mac is synced to a folder where I have just the albums I want to see in Spotify and my phone is getting the...

Ivelina

Moderator

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify playlists can’t open on a older phone but open in a newer phone

PlanFree/PremiumCountry DeviceGalaxy grand prime +Operating SystemAndroid 6.01 My Question or IssueWell, when I open my old phone which I use for songs and such the playlists I’ve saved don’t open and the circle keeps on going round and round It load...

Casual Listener

  Plan Free/Premium Country   Device Galaxy grand prime + Operating System Android 6.01   My Question or Issue Well, when I open my old phone which I use for songs and such ...

Kwelpi

Casual Listener

262 Views

2 replies

0 likes

  • 262 Views
  • 2 replies
  • 0 likes

Superuser Contribution Greyed out songs

PlanPremiumCountry UKDeviceiMacOperating SystemiOS SonomaI am increasingly seeing songs being greyed out in my Spotify playlists. My internet connection is fine. Today almost all the Beatles tracks in my playlist were not accessible. Why is this happ...

Visitor

Plan Premium Country UK Device iMac Operating System iOS Sonoma I am increasingly seeing songs being greyed out in my Spotify playlists. My internet connection is fine. Today almost all the Be...

MauriceMV

Spotify Star

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution Select Local Files Aren't Registered On a Different Device

PlanPremiumCountryUnited StatesDevicePC/iPhone 12Operating SystemWindows 11/iOS 18 Hello Community!I've recently been working a lot with local files, but 3 of the almost 300 local files that I've imported from my PC and added to a playlist, have been...

Casual Listener

Plan Premium Country United States Device PC/iPhone 12 Operating System Windows 11/iOS 18     Hello Community! I've recently been working a lot with local files, but 3 of the alm...

Joan

Moderator

435 Views

5 replies

0 likes

  • 435 Views
  • 5 replies
  • 0 likes

Superuser Contribution Songs repeating when the repeating feature is turned off

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy are some songs repeating and other songs aren't ever played when I have smart shuffle on and...

Visitor

Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why are some so...

OscarDC

Moderator

659 Views

1 replies

0 likes

  • 659 Views
  • 1 replies
  • 0 likes

Superuser Contribution Allow playlist to default to no pauses between tracks

Many albums tracks are meant to play without any pauses between tracks, for example, Dark Side of The Moon, and most ambient albums. Add a feature to allow a playlist to have a setting for no inter-track pauses as the default. Currently this is a glo...

Regular

Many albums tracks are meant to play without any pauses between tracks, for example, Dark Side of The Moon, and most ambient albums. Add a feature to allow a playlist to have a setting for no inter-t...

arussell1

Regular

480 Views

2 replies

0 likes

  • 480 Views
  • 2 replies
  • 0 likes

Superuser Contribution 2024/10: What does hiding a song in my playlist do?

Plan: PremiumCountry: USADevice: Motorola, Moto-G-Power (2021) Unlocked, (Using T-Mobile)Operating System: Android 11 My Question or Issue: TLDR: How does hiding songs on a playlist effect it?Greetings all, I searched for my issue in both FAQs that I...

Roadie

Plan: Premium Country: USA Device: Motorola, Moto-G-Power (2021) Unlocked, (Using T-Mobile) Operating System: Android 11   My Question or Issue:    TLDR: How does...

Not applicable

4087 Views

6 replies

0 likes

Hiding
playlist
  • 4087 Views
  • 6 replies
  • 0 likes

Liked Songs genre filters disappeared after switching from Premium Family to Premium Individual

PlanPremium IndividualCountryNamibiaDeviceiPhone 12 mini, iOS 17.6.1 My Question or IssueHi everyone, since I recently changed plans from Premium Family (South African account) to Premium Individual (Namibian account), my most-used genre filters disa...

Newbie

Plan Premium Individual Country Namibia Device iPhone 12 mini, iOS 17.6.1   My Question or Issue Hi everyone, since I recently changed plans from Premium Family (South African account) t...

AdamDamon

Spotify Star

684 Views

1 replies

0 likes

  • 684 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I remove the entirety of an album from my library?

So, when you save an album it saves all the songs to your library. My expectation is that once I remove an album, all the songs are removed with it (and no longer saved in my liked songs). This is not happening, and I have to do it one by one, very f...

Newbie

So, when you save an album it saves all the songs to your library.   My expectation is that once I remove an album, all the songs are removed with it (and no longer saved in my liked songs). T...

Joan

Moderator

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do you search for tracks in Local Files

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Novy

Moderator

590 Views

1 replies

0 likes

  • 590 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am unable to combine one list with another list (consolidate 2-4 lists) to create one list.

PlanPremiumCountryUSADevice(iPhone 12, Dell laptopOperating System(iOS 17, Windows 12) My Question or IssueI have been able to put several lists together in one folder, but that's not really what I'm trying to achieve. I'd like to consolidate 5 lists...

Visitor

  Plan Premium Country USA Device (iPhone 12, Dell laptop Operating System (iOS 17, Windows 12)   My Question or Issue I have been able to put several lists together in one folde...

AlejaR

Moderator

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution how to remove my playlist from someone else's “saved playlists”

I’ve tried making it private, deleting it, etc. it still shows up under their “saved playlists” on their profile. Even after deleting and refreshing, it stops showing up in my library, but it still shows up on theirs.

Newbie

I’ve tried making it private, deleting it, etc. it still shows up under their “saved playlists” on their profile. Even after deleting and refreshing, it stops showing up in my library, but it still s...

Yordan

Moderator

3687 Views

1 replies

0 likes

  • 3687 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to remove playlists from library

I want to remove 99% of the playlists in my library as I've logged into my account again. Is there a way I can wipe my library, and start again without having to create a new account?

Visitor

I want to remove 99% of the playlists in my library as I've logged into my account again. Is there a way I can wipe my library, and start again without having to create a new account?

Poisonivy11223

Visitor

31638 Views

7 replies

0 likes

  • 31638 Views
  • 7 replies
  • 0 likes

How does one share a playlist that sorts music from new to old by default?

I want to share my music playlists to my socials but i noticed it shows the oldest songs first and as I update these playlists weekly it would be ideal for the playlist to show newest added by default with those I'm sharing it with. I've got it chang...

Newbie

I want to share my music playlists to my socials but i noticed it shows the oldest songs first and as I update these playlists weekly it would be ideal for the playlist to show newest added by defaul...

krish1980an

Regular

684 Views

2 replies

0 likes

  • 684 Views
  • 2 replies
  • 0 likes

Solved!! Transferring Tesla free account playlist to Spotify premium

Tesla have just announced they are discontinuing the Spotify account included with the car. So I am going to sign up for a premium Spotify account in my own name. Currently the car has its own Tesla sub account which cannot be opened from anywhere bu...

Casual Listener

Tesla have just announced they are discontinuing the Spotify account included with the car.  So I am going to sign up for a premium Spotify account in my own name.  Currently the car has it...

Maxim

Spotify Star

20797 Views

34 replies

0 likes

  • 20797 Views
  • 34 replies
  • 0 likes