Help Wizard

Step 1

NEXT STEP

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and podcasts, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • kyanna
  • Casual Listener
  • 17920 Views
  • 15 replies
  • 21 likes
  • 17920 Views
  • 15 replies
  • 21 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • robertwolf1
  • Casual Listener
  • 6966 Views
  • 18 replies
  • 19 likes
  • 6966 Views
  • 18 replies
  • 19 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • PasinduRanawaka
  • Visitor
  • 95440 Views
  • 57 replies
  • 48 likes
  • Connect
    JAM
  • 95440 Views
  • 57 replies
  • 48 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

Joan_0-1678291161091.png Joan_2-1678291160675.png Joan_3-1678291160655.png Elena_1-1678292065514.png
  • Moderator
  • Moderator
  • matneym
  • Newbie
  • 240546 Views
  • 1149 replies
  • 42 likes
  • 240546 Views
  • 1149 replies
  • 42 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3265 Views
  • 1 replies
  • 2 likes
  • 3265 Views
  • 1 replies
  • 2 likes

Superuser Contribution Stop downloads syncronising between (identical)(Android) devices

PlanPremiumCountryDenmarkDevices2 Sony XZ2 Compact phones running latest version of SpotifyOperating SystemAndroid 10My Question or IssueAs stated above I have two of the same phone. One I use as my phone and the other as my »mp3 player/ipod« (rememb...

  • Gig Goer
  • Plan Premium Country Denmark Devices 2 Sony XZ2 Compact phones running latest version of Spotify Operating System Android 10 My Question or Issue As stated above I have two of the same phone...
  • ssssaaaa
  • Gig Goer
  • 175 Views
  • 2 replies
  • 0 likes
  • Android
    downloads
    identical devices
    identical phones
    multiple devices
  • 175 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify lost >50% of my "liked songs"

My Question or IssueI just realized that most of my "liked songs" are now missing!! I used to have almost 2000 "liked songs" but now I only have 821. What happened? Can I get them back? I tried recovering a playlist but I never deleted it so that did...

  • Newbie
  • My Question or Issue I just realized that most of my "liked songs" are now missing!! I used to have almost 2000 "liked songs" but now I only have 821. What happened? Can I get them back? I tried rec...
  • Joan
  • Moderator
  • 214 Views
  • 3 replies
  • 0 likes
  • 214 Views
  • 3 replies
  • 0 likes

Superuser Contribution Add a new Genre Filter on liked songs

Liked Songs have a lot of different styles all together, but sometimes you want to listen to only one. Adding a genre filter with a dialogue box (with rock, country, pop, etc) to choose wich one to show is the best solution to it. Creating a new play...

  • Visitor
  • Liked Songs have a lot of different styles all together, but sometimes you want to listen to only one. Adding a genre filter with a dialogue box (with rock, country, pop, etc) to choose wich one to s...
  • Joan
  • Moderator
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

i cant find a playlist i deleted few months ago.

i checked in recover playlist option in my profile but still cant see it.

  • Visitor
  • i checked in recover playlist option in my profile but still cant see it.
  • Amayy
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Songs liked not showing in library

I have tried to move over from apple music. I moved everything over into a playlist and have transferred the playlist. I have then liked all the songs in my playlist. Despite this when I go on my library and albums/artists it only shows 1 or two. Thi...

  • Visitor
  • I have tried to move over from apple music. I moved everything over into a playlist and have transferred the playlist. I have then liked all the songs in my playlist. Despite this when I go on my lib...
  • Amayy
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

How do I add a song to my playlist?

I want to add a song but can't see instructions anywhere on how to do this

  • Visitor
  • I want to add a song but can't see instructions anywhere on how to do this
  • AdamDam
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Empty but not empty

  PlanFreeCountryUSADeviceiPhone 13My Question or IssueWhen adding a choosing to add a new song to a playlist, they all say they’re empty. However when going to the actual playlist, the songs are still in there. I tried deleting and reinstalling Spot...

Untitled269_20231130003908.jpeg Untitled269_20231130003906.png
  • Casual Listener
  •    Plan Free Country USA Device iPhone 13 My Question or Issue When adding a choosing to add a new song to a playlist, they all say they’re empty. However when going to the actual playlist, t...
  • jumicno
  • Casual Listener
  • 119 Views
  • 2 replies
  • 0 likes
  • 119 Views
  • 2 replies
  • 0 likes

Hi! How can I refuse any content in russian that Spotify constantly offers?

How can I refuse any content in russian that Spotify constantly offers me in playlists of the week and suggested albums? I don't want to listen to any songs in russian, I always remove them from the proposed, but every time Spotify offers them. Is th...

  • Visitor
  • How can I refuse any content in russian that Spotify constantly offers me in playlists of the week and suggested albums? I don't want to listen to any songs in russian, I always remove them from the ...
  • graf_kn
  • Casual Listener
  • 370 Views
  • 5 replies
  • 10 likes
  • 370 Views
  • 5 replies
  • 10 likes

Superuser Contribution Re: Extended data been sent to me. Missing data from October to January 2023

Hey folks, are there still any problems with the data? Because I've requested my data from Spotify a few weeks ago, maybe two months, and I've just noticed in stats.fm that my data for the time between January and May 2017 is completely missing. Ever...

  • Casual Listener
  • Hey folks, are there still any problems with the data? Because I've requested my data from Spotify a few weeks ago, maybe two months, and I've just noticed in stats.fm that my data for the time betwe...
  • Joan
  • Moderator
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution so i want to upload music to my own playlist for private listening, theyre songs not on spotify

as the title suggests i wanna put music not on spotify on spotify for my own personal listening (im not paying for soundclouds premium service for offline when im already on spotify premium) how and where would i go about a private upload?

  • Newbie
  • as the title suggests i wanna put music not on spotify on spotify for my own personal listening (im not paying for soundclouds premium service for offline when im already on spotify premium) how and ...
  • MihailY
  • Moderator
  • 1904 Views
  • 2 replies
  • 0 likes
  • 1904 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Unable to change and control music from a different device

PlanPremiumCountrySouth AfricaDeviceSamsung A53Operating SystemAndroid My Question or IssueOn my phone, there is a selection of your liked songs to get chilled or happy songs. So I clicked that cause it's only on the phone and not on the laptop to pl...

  • Casual Listener
  • Plan Premium Country South Africa Device Samsung A53 Operating System Android    My Question or Issue On my phone, there is a selection of your liked songs to get chilled or happy...
  • Joan
  • Moderator
  • 220 Views
  • 4 replies
  • 0 likes
  • 220 Views
  • 4 replies
  • 0 likes

Superuser Contribution Problème playlist Lecture aléatoire

PlanPremiumCountryFranceDeviceiPhone 11Operating SystemiOS 15.1My Question or Issue Bonjour a tous ! Voila maintenant plusieurs mois que j’ai spotify premium. J’ai un petit problème avec la lecture aléatoire de la playlist.J’ai environ 1800 musiques ...

  • Casual Listener
  •   Plan Premium Country France Device iPhone 11 Operating System iOS 15.1 My Question or Issue   Bonjour a tous !   Voila maintenant plusieurs mois que j’ai spotify premium...
  • Patolucas
  • Newbie
  • 10055 Views
  • 17 replies
  • 9 likes
  • 10055 Views
  • 17 replies
  • 9 likes

Solved!!Superuser Contribution Local content not syncing between Mac and Windows

PlanPremiumCountryThailandOperating SystemWindows 11 My Question or IssueLocal songs on Windows does not sync with all my other devices (Mac, iOS, Android)This is what it looks like on Windows:And this is how it looks like on my other devices:I'm als...

Windows.png Screenshot 2023-11-30 at 13.33.09.png Screenshot 2023-11-30 at 13.33.09.png
  • Newbie
  • Plan Premium Country Thailand Operating System Windows 11   My Question or Issue Local songs on Windows does not sync with all my other devices (Mac, iOS, Android) This is what it looks...
  • Vasil
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blends not working

PlanPremiumCountryCanada Device(Huawei P30)Operating System(Android) My Question or IssueI have attempted to create a blend with a friend and each time we click on "join" it says "Something went wrong" and yes, we tried reinstalling Spotify and the e...

  • Newbie
  • Plan Premium Country Canada   Device (Huawei P30) Operating System (Android)   My Question or Issue I have attempted to create a blend with a friend and each time we click on "jo...
  • Yordan
  • Moderator
  • 657 Views
  • 3 replies
  • 8 likes
  • Blend
    Blends
  • 657 Views
  • 3 replies
  • 8 likes

Superuser Contribution Change in view of shared Playlists

Beginning this week when I share playlists it shows a preview of the songs. I only want it to show the playlist image not the song preview. It appears that Spotify made this change in the last week. Can I change it in my settings so the songs preview...

  • Newbie
  • Beginning this week when I share playlists it shows a preview of the songs. I only want it to show the playlist image not the song preview. It appears that Spotify made this change in the last week. ...
  • Yordan
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Local files not working :(

Hi! My local files show up on my laptop and on my phone, but on my phone they’re faded and grey. I can play them on my laptop but not on the phone. They come from a valid source (mp4, i checked) and I have tried using different wifi and data hotspots...

  • Newbie
  • Hi!   My local files show up on my laptop and on my phone, but on my phone they’re faded and grey. I can play them on my laptop but not on the phone.   They come from a valid source (mp...
  • Not applicable
  • 720 Views
  • 4 replies
  • 0 likes
  • file
    files
    local
    local files
    Spotify
  • 720 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Can’t delete a podcast

I have added a podcast to my library, but it was removed from Spotify. It still shows as being in my library, however, but it won’t load or allow me to delete it. I see no way of removing it, all I can do is pin it. How do I delete it from my library...

  • Newbie
  • I have added a podcast to my library, but it was removed from Spotify. It still shows as being in my library, however, but it won’t load or allow me to delete it. I see no way of removing it, all I c...
  • kevnav9
  • Newbie
  • 4601 Views
  • 10 replies
  • 3 likes
  • 4601 Views
  • 10 replies
  • 3 likes

Superuser Contribution Songs keep disappearing until Desktop app opens...

PlanPremium CountryCanada DeviceiPhone 15 Operating SystemiOS 17.1 My Question or IssueHi, my songs on my phone keep going grey even though I have successfully downloaded them to my phone... they are grey until I turn on the PC desktop spotify app, a...

  • Gig Goer
  • Plan Premium   Country Canada   Device iPhone 15   Operating System iOS 17.1   My Question or Issue Hi, my songs on my phone keep going grey even though I have succes...
  • OscarDC
  • Moderator
  • 316 Views
  • 9 replies
  • 0 likes
  • 316 Views
  • 9 replies
  • 0 likes

Superuser Contribution Played song is not synchronizing with 2nd device

PlanPremiumCountryAustriaDeviceSamsung Galaxy S20 & Desktop PCOperating SystemAndroid 13 (One UI 5.1) & Windows 10 My Question or IssueI currently have to problem that only the last 150 songs I currently play, which I've added to my favourite list, a...

  • Casual Listener
  • Plan Premium Country Austria Device Samsung Galaxy S20 & Desktop PC Operating System Android 13 (One UI 5.1) & Windows 10   My Question or Issue I currently have to problem tha...
  • Maria
  • Moderator
  • 182 Views
  • 3 replies
  • 0 likes
  • 182 Views
  • 3 replies
  • 0 likes

Superuser Contribution kids profile in adult account?

I know I can make a kids account in a Family Plan, but my kid is too young to have their own phone (2 yr old). I am always playing them music and it's on the go, in the car, etc. Trying to do a new log in from my already logged in phone is tedious. A...

  • Casual Listener
  • I know I can make a kids account in a Family Plan, but my kid is too young to have their own phone (2 yr old). I am always playing them music and it's on the go, in the car, etc. Trying to do a new l...
  • Bassoonsara
  • Casual Listener
  • 189 Views
  • 2 replies
  • 0 likes
  • 189 Views
  • 2 replies
  • 0 likes