Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Any time I click on the add to playlist button and I want to search a specific song or artist it keeps telling me to refresh and nothing ever loads.
Any time I click on the add to playlist button and I want to search a specific song or artist it keeps telling me to refresh and nothing ever loads.
Moderator
398 Views
1 replies
0 likes
I have 2 playlists that say they have an episode in the, but they don't.
I have 2 playlists that say they have an episode in the, but they don't.
Moderator
1040 Views
1 replies
0 likes
When i enter a playlist and play the first song the next song that plays is completely random and not even in my playlist? Any ideas how to fix this. Before anyone says its the shuffle button its not. Spotify just plays completely random unrelated so...
When i enter a playlist and play the first song the next song that plays is completely random and not even in my playlist? Any ideas how to fix this. Before anyone says its the shuffle button its not...
Moderator
318 Views
1 replies
0 likes
Apparently this issue was fixed according to past posts, but it's still happening. I have to reset the app a few times for audiobooks to load properly. They also often crash at the end of a chapter.
Apparently this issue was fixed according to past posts, but it's still happening. I have to reset the app a few times for audiobooks to load properly. They also often crash at the end of a chapte...
Moderator
310 Views
1 replies
0 likes
I can't see what the next song is going to play. I can't replay the same song
I can't see what the next song is going to play. I can't replay the same song
Moderator
181 Views
1 replies
0 likes
I got the pop up about the Taylor swift fanship bracelet. I clicked out of it before I finished reading and I found out it was like an achievement where only some people get it. I want to go back but I don’t know how to.
I got the pop up about the Taylor swift fanship bracelet. I clicked out of it before I finished reading and I found out it was like an achievement where only some people get it. I want to go back but...
Moderator
2993 Views
5 replies
3 likes
I have set up a new playlist and i do not want to duplicate any songs. how can i set it to only add new songs?
I have set up a new playlist and i do not want to duplicate any songs. how can i set it to only add new songs?
Casual Listener
809 Views
2 replies
1 likes
When I put on a playlist and click play it will play one of my songs from my playlist then when it goes to the next song it will play a song not from my playlist and the next song is another not on my playlist and after that it doesn’t play any songs...
When I put on a playlist and click play it will play one of my songs from my playlist then when it goes to the next song it will play a song not from my playlist and the next song is another not on m...
Moderator
543 Views
1 replies
0 likes
PlanPremium duoCountryCanada Deviceiphone 12 mini Operating SystemiOS 17.6.1 My Question or IssueSince this morning I can’t fast scroll on my folders. I then slow scrolled to the bottom of my liked songs list (more than a thousand songs(I’m try to so...
Plan Premium duo Country Canada Device iphone 12 mini Operating System iOS 17.6.1 My Question or Issue Since this morning I can’t fast scroll on my fold...
Moderator
234 Views
1 replies
0 likes
i try doing it with ctrl a, then pressing delete, which used to work normally but now it doesnt and it just shows an error message
i try doing it with ctrl a, then pressing delete, which used to work normally but now it doesnt and it just shows an error message
Moderator
168 Views
1 replies
1 likes
I am not able to make my playlists collaborative? Is this a common problem?
I am not able to make my playlists collaborative? Is this a common problem?
Spotify Star
251 Views
1 replies
0 likes
PlanPremiumCountryTurkeyDeviceSamaung Galaxy A50 My Question or IssueMusic that is saved in many of my playlists appears as if it is not in any of my playlists when I search for it in the search bar. So I can't distinguish which music is on my list, ...
Plan Premium Country Turkey Device Samaung Galaxy A50 My Question or Issue Music that is saved in many of my playlists appears as if it is not in any of my playlists when I search for ...
Regular
667 Views
3 replies
0 likes
Plan:PremiumCountry:IndiaDevice:Redmi Note 10T 5GMy Question or Issue:I only have 13 playlists but everytime I try to create a new playlist it starts out as "My Playlist #15" .How do I find out where this mysterious playlist 14 is and is it just like...
Plan: Premium Country: India Device: Redmi Note 10T 5G My Question or Issue: I only have 13 playlists but everytime I try to create a new playlist it starts out as "My Playlist #15" . How do ...
Regular
211 Views
1 replies
0 likes
PlanPremium DeviceFairphone 4 Operating SystemAndroid 13 My Question or IssueSeveral playlists got significantly shorter with only a fraction of songs remaining on different playlists compared to their previous size (online, i.e. not related to offli...
Plan Premium Device Fairphone 4 Operating System Android 13 My Question or Issue Several playlists got significantly shorter with only a fraction of songs remaining on ...
Moderator
640 Views
5 replies
0 likes
PlanPremium DeviceAndroid 14 mobile app, web player (Chrome), windows 10 spotifyOperating SystemAndroid 14, Windows 10 My Question or IssueWhenever I try to remove a playlist from my library, it shows the icon to add the playlist again and in a secon...
Plan Premium Device Android 14 mobile app, web player (Chrome), windows 10 spotify Operating System Android 14, Windows 10 My Question or Issue Whenever I try to remove...
Music Fan
2741 Views
22 replies
2 likes
I made a playlist and it just wasn't appearing at all in my library. I've then made like 5 more playlists and they also don't appear at all. They come up on my recently played but not on my profile or library. I've done everything that I've seen for ...
I made a playlist and it just wasn't appearing at all in my library. I've then made like 5 more playlists and they also don't appear at all. They come up on my recently played but not on my profile o...
Regular
2510 Views
14 replies
3 likes
PlanPremiumCountryUSDeviceMacbook Pro My Question or IssueI recently deleted a playlist and tried to go into "recover playlists" on spotify. However, instead of showing me the playlist, it shows all the individual songs that were in the playlist. Whe...
Plan Premium Country US Device Macbook Pro My Question or Issue I recently deleted a playlist and tried to go into "recover playlists" on spotify. However, instead of showing me ...
Visitor
1012 Views
6 replies
1 likes
PlanPremiumCountrygermanyDevice(iPhone 12proOperating System(iOS My Question or Issuewhen I try to change the order of the songs in my playlists, the „save“ button is blocked (colored in grey instead of white). Until a few days ago, this error did no...
Plan Premium Country germany Device (iPhone 12pro Operating System (iOS My Question or Issue when I try to change the order of the songs in my playlists, the „save“ button is blocked...
Casual Listener
374 Views
2 replies
1 likes
Não consigo editar a ordem de uma playlist que criei. Esta na ordem personalizada e quando tento mudar uma musica de lugar não consigo salvar a alteração. PlanPremiumCountryBrasilDevice(iPhone 13 mini, ios 18)Operating System(iOS 18.0.1) My Question ...
Não consigo editar a ordem de uma playlist que criei. Esta na ordem personalizada e quando tento mudar uma musica de lugar não consigo salvar a alteração. Plan Premium Country Brasil Devic...
Spotify Star
239 Views
1 replies
0 likes
When I listen to Spotify on the app sometimes one or two songs get greyed out but at least a month later half my whole playlist greys out (it was always there and I didn't turn any of my settings on) and I looked for settings and there was only Langu...
When I listen to Spotify on the app sometimes one or two songs get greyed out but at least a month later half my whole playlist greys out (it was always there and I didn't turn any of my settings on)...
Regular
1424 Views
8 replies
0 likes
