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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Not applicable
  • 163293 Views
  • 68 replies
  • 69 likes
  • 163293 Views
  • 68 replies
  • 69 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • techica8
  • Newbie
  • 46272 Views
  • 63 replies
  • 31 likes
  • 46272 Views
  • 63 replies
  • 31 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • hairstyli
  • Newbie
  • 138691 Views
  • 64 replies
  • 48 likes
  • Connect
    JAM
  • 138691 Views
  • 64 replies
  • 48 likes

The right version, please

Hi Spotify, can we please have the right (original) version of DJ Tons remix of Lady GAGA's 'Always remember us this way' back, instead of the boring version you have currently??? PLEASE, PLEASE, PLEASE, and with sucker on top Thanks in advance

  • Casual Listener
  • Hi Spotify, can we please have the right (original) version of DJ Tons remix of Lady GAGA's 'Always remember us this way' back, instead of the boring version you have currently??? PLEASE, PLEASE, PLE...
  • osornios
  • Spotify Star
  • 277 Views
  • 1 replies
  • 1 likes
  • 277 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playing playlist backwards

I add (almost) every week new songs to my playlist. Would be nice if the playlist would start with the newest added songs. Or if there would be an option to play the playlist backwards.

  • Visitor
  • I add (almost) every week new songs to my playlist. Would be nice if the playlist would start with the newest added songs. Or if there would be an option to play the playlist backwards. 
  • Eni
  • Moderator
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't recover my shared playlist even though others can see it

PlanPremiumCountryUnited States DeviceiPhone 11 My Question or IssueI created a private playlist that I shared with a friend a few years ago. ~A year ago, I accidentally unliked/deleted it. When I tried to recover it (within 90 days of accidentally d...

  • Visitor
  • ...an still see it. For some reason, he's not able to share it with me/make it public/add me back to it because it says that I'm the owner.    Any help would be much appreciated!
  • Maria
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Searching Liked Songs is Strange

Using an iPhone the search feature usually easily finds songs by artist or title BUT some songs it finds nothing but produces what took me a long time to figure out is part of Spotify and not an empty result; I get a + sign and then a word. I searche...

  • Music Fan
  • Using an iPhone the search feature usually easily finds songs by artist or title BUT some songs it finds nothing but produces what took me a long time to figure out is part of Spotify and not an empt...
  • 98 Views
  • 0 replies
  • 0 likes
  • 98 Views
  • 0 replies
  • 0 likes

Can't Get Into My PRemium Account

PlanFree and premium (see below)CountryUSADevicesAndroid and iPhone mobile, HP laptop, Asus desktopOperating SystemVarious (see above) My Question or IssueI have a free and a premium account. I have been using the premium account for almost 8 years a...

  • Visitor
  • Plan Free and premium (see below) Country USA Devices Android and iPhone mobile, HP laptop, Asus desktop Operating System Various (see above)   My Question or Issue I have a free and a...
  • osornios
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS] Duplicated songs: Issue when adding an entire album to a playlist

I tried to add wolf to my playlist by Tyler the creator and it added the whole album instead of only songs not previously added which is annoying as this used to be a feature available or working before

  • Regular
  • I tried to add wolf to my playlist by Tyler the creator and it added the whole album instead of only songs not previously added which is annoying as this used to be a feature available or working bef...
  • Novy
  • Moderator
  • 310 Views
  • 5 replies
  • 0 likes
  • 310 Views
  • 5 replies
  • 0 likes

Removed playlist

My Question or IssueHi, I have a question. I have a playlist in my library (not mine), but that playlist has been removed from spotify. And because it has been removed I can’t access it to remove it from my library. Does anyone know how I can fix thi...

  • Newbie
  •   My Question or Issue Hi, I have a question. I have a playlist in my library (not mine), but that playlist has been removed from spotify. And because it has been removed I can’t access it to ...
  • Billy-J
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Read playlists backward

Hello,I have some huge playlists with +300 songs. Sometimes I just wand to listen to the ones I've added recently without creating a new playlist or scroll down to a song to find where to begin.So, having a option (like repeat or random) will allow p...

  • Casual Listener
  • Hello, I have some huge playlists with +300 songs. Sometimes I just wand to listen to the ones I've added recently without creating a new playlist or scroll down to a song to find where to begin. S...
  • Korgahn
  • Casual Listener
  • 175 Views
  • 2 replies
  • 0 likes
  • 175 Views
  • 2 replies
  • 0 likes

My Spotify doesn't show any songs anymore

PlanFree/PremiumCountryUnited States, Santa ClaraDeviceAndroid Operating System Android My Question or IssueRecently I was listening to my music while painting and suddenly my Shopify doesn't play any songs anymore. I checked to see what's wrong and ...

  • Visitor
  • Plan Free/Premium Country United States, Santa Clara Device Android  Operating System  Android  My Question or Issue Recently I was listening to my music while painting and su...
  • Amayy
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't remove or hide songs from automated playlists

Just like the title says, I'm currently unable to remove songs from my release radar and discover weekly playlists. The small "-" button that I would normally use for this just doesn't exist anymore. This issue exists on my PC, phone and on the web a...

  • Regular
  • Just like the title says, I'm currently unable to remove songs from my release radar and discover weekly playlists. The small "-" button that I would normally use for this just doesn't exist anymore....
  • Hotstryker
  • Newbie
  • 7114 Views
  • 71 replies
  • 34 likes
  • 7114 Views
  • 71 replies
  • 34 likes

Superuser Contribution Skip songs in playlist?

Is it possible to mark songs in a playlist (you haven't made yourself) to be skipped when you're listening to this playlist? Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 1...

  • Visitor
  • Is it possible to mark songs in a playlist (you haven't made yourself) to be skipped when you're listening to this playlist?   Free/Premium Country   Device (iPhone 8, Samsung Galaxy ...
  • joseblas
  • Newbie
  • 3360 Views
  • 2 replies
  • 3 likes
  • 3360 Views
  • 2 replies
  • 3 likes

Superuser Contribution Re: Liked songs won't play in order

Hi there, having the same issue. Liked song now play like shuffle is enabled. Very annoying.... When i try to use your link i get "access denied" message.

  • Newbie
  • Hi there, having the same issue. Liked song now play like shuffle is enabled. Very annoying.... When i try to use your link i get "access denied" message.
  • Susan_GP
  • Moderator
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked Songs playlist out of sync across devices

PlanPremiumCountryUSA DeviceOneplus6 Android phone; Chromebook; MacBook ProOperating SystemLatest versions in call cases My Question or IssueThis weekend I spent a bunch of timing liking individual songs from my playlists and saved albums so they'd a...

  • Casual Listener
  • Plan Premium Country USA   Device Oneplus6 Android phone; Chromebook; MacBook Pro Operating System Latest versions in call cases   My Question or Issue This weekend I spent a bun...
  • yymmas
  • Newbie
  • 2266 Views
  • 2 replies
  • 1 likes
  • 2266 Views
  • 2 replies
  • 1 likes

Superuser Contribution Top recommendations for you albums tripled

PlanPremiumCountryEstoniaDeviceMacbook pro 2021Operating SystemVentura 13.5.1 Spotify for macOS (Apple Silicon)1.2.18.999.g9b38fc27 My Question or Issue For weeks already, my top recommended albums have been tripled. As you can see from the picture. ...

  • Regular
  • Plan Premium Country Estonia Device Macbook pro 2021 Operating System Ventura 13.5.1   Spotify for macOS (Apple Silicon) 1.2.18.999.g9b38fc27   My Question or Issue   For...
  • Kiril
  • Moderator
  • 430 Views
  • 6 replies
  • 0 likes
  • recommendations albums tripled bug
  • 430 Views
  • 6 replies
  • 0 likes

Superuser Contribution Transferring my Library (Liked Songs) to another Account [IN ORDER]

I'm running into an issue when I try to transfer my liked songs to another account using the method described by @Jemi here. I've created a playlist with all my Liked Songs using the method described without an issue. But I'm running into trouble whi...

  • Gig Goer
  • I'm running into an issue when I try to transfer my liked songs to another account using the method described by @Jemi here.   I've created a playlist with all my Liked Songs using the method ...
  • thorstenthorben
  • Regular
  • 7435 Views
  • 13 replies
  • 0 likes
  • 7435 Views
  • 13 replies
  • 0 likes

Superuser Contribution Unfollowed Podcasts Won’t Leave ‘New Episodes’ Section

PlanPremium (family)CountryAustraliaDeviceiPhone SEOperating SystemiOS 14.6 My Question or Issuehi, i have had a problem with the new episodes section of my spotify account. there’s a podcast i listened to a few episodes of and the unfollowed, but it...

  • Casual Listener
  •   Plan Premium (family) Country Australia Device iPhone SE Operating System iOS 14.6   My Question or Issue hi, i have had a problem with the new episodes section of my spotify a...
  • johannesgj
  • Music Fan
  • 8312 Views
  • 41 replies
  • 22 likes
  • 8312 Views
  • 41 replies
  • 22 likes

Superuser Contribution How can I manage the home page I pay a premium for?

Plan: Premium FamilyCountry: USADevice: iPhone 13, iPad Pro, MacBook ProOperating System: iOS 14.2.1 My Question or Issue: I pay a premium for Spotify. Yet I cannot figure out how to remove irrelevant information form my Home screen. Example I don't,...

  • Visitor
  • Plan: Premium Family Country: USA Device: iPhone 13, iPad Pro, MacBook Pro Operating System: iOS 14.2.1   My Question or Issue: I pay a premium for Spotify. Yet I c...
  • SJREID2020
  • Casual Listener
  • 371 Views
  • 2 replies
  • 1 likes
  • 371 Views
  • 2 replies
  • 1 likes

Superuser Contribution Shazam not syncing with Spotify

PlanPremiumCountry Device(iPhone 14 Pro) My Question or IssueMy Shazam are not syncing with Spotify on my iPhone. I have logged out, cleared cache, deleted authorization, and nothing works. Surprisingly, on my iPad it works. Everything is up to date....

  • Regular
  • Plan Premium Country   Device (iPhone 14 Pro)     My Question or Issue My Shazam are not syncing with Spotify on my iPhone. I have logged out, cleared cache, deleted authoriza...
  • MartinT
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

All tracks in "Liked Songs" playlist gone on Android/Desktop app, only appears on Web App

PlanPremium StudentCountryPhilippinesDevicerealme GT Master, Acer Nitro 5Operating SystemAndrod 13, Windows 11 Pro My Question or IssueSo this issue only occured recently. I noticed my tracks on my Liked Songs playlist are gone, and I thought I lost ...

  • Casual Listener
  • Plan Premium Student Country Philippines Device realme GT Master, Acer Nitro 5 Operating System Androd 13, Windows 11 Pro   My Question or Issue So this issue only occured recently. I ...
  • Amayy
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • Add to library
    Adding to library
    Liked Songs Playlist
    Missing liked songs
    My Liked Songs
  • 154 Views
  • 1 replies
  • 0 likes