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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302104 Views

96 replies

91 likes

  • 302104 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Casual Listener

165224 Views

238 replies

44 likes

  • 165224 Views
  • 238 replies
  • 44 likes

My playlist is not showing up on any device

My playlist I listen to is not showing up on any of my devices and I had don't want to make a new playlist It may have been when I stopped paying for premium when I was saving up for something and it's not there on any device I log in to So if you co...

Casual Listener

My playlist I listen to is not showing up on any of my devices and I had don't want to make a new playlist   It may have been when I stopped paying for premium when I was saving up for somethi...

Pokeredgo

Casual Listener

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists not in custom order in Sonos app

From this morning the custom order of my playlists is not being reflected in the Sonos app. I like things in alphabetical order and it seems completely random now. I've raised with Sonos who said there have been no updates and it's probably a Spotify...

Regular

From this morning the custom order of my playlists is not being reflected in the Sonos app. I like things in alphabetical order and it seems completely random now. I've raised with Sonos who said the...

Jahdmrs

Newbie

3914 Views

25 replies

4 likes

  • 3914 Views
  • 25 replies
  • 4 likes

Superuser Contribution Spotify for Artist Song was taken down for artificial streaming how to get back up with same streams

Our song was taken down with no warning recently after using a promotion service called pitch us they promise real listeners with ai. We are new to Spotify so had no idea they would just delete your song, we are not eligible for Spotify promotional s...

Casual Listener

Our song was taken down with no warning recently after using a promotion service called pitch us they promise real listeners with ai. We are new to Spotify so had no idea they would just delete your ...

SIN65

Casual Listener

988 Views

2 replies

0 likes

artificial streaming
  • 988 Views
  • 2 replies
  • 0 likes

Se me agregan canciones a mi lista de "tus me gusta"

At some point, I accessed permissions to add custom songs to my likes list, but I no longer want them to be able to add anything else. Where could I revoke that permission from whoever added those songs?

Casual Listener

At some point, I accessed permissions to add custom songs to my likes list, but I no longer want them to be able to add anything else. Where could I revoke that permission from whoever added those so...

Bittencourt

Spotify Star

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why do I get recommendations in the middle of my playlist?

I'm listening to one of my playlists and suddenly a song starts that I know I don't have in that playlist. I check and it says it's a recommendation. I wouldn't mind in most playlist but some of them I have them to only listen to specific songs. How ...

Visitor

I'm listening to one of my playlists and suddenly a song starts that I know I don't have in that playlist. I check and it says it's a recommendation. I wouldn't mind in most playlist but some of them...

strerd

Gig Goer

707 Views

3 replies

2 likes

  • 707 Views
  • 3 replies
  • 2 likes

Superuser Contribution I need help restoring deleted songs from a playlist.

I accidentally deleted my songs from the playlist Rainbow Continuum =( I don't know how many tracks are missing but I only have 300 now, but I'm quite sure I had many many more. Can you please help me restore the playlist, thanks in advance appreciat...

Newbie

I accidentally deleted my songs from the playlist Rainbow Continuum =( I don't know how many tracks are missing but I only have 300 now, but I'm quite sure I had many many more. Can you please help m...

mrsc003

Visitor

287 Views

2 replies

0 likes

  • 287 Views
  • 2 replies
  • 0 likes

Superuser Contribution liked songs for an artist showing unliked songs

Across a variety of artists, (but in this instance, specifically Within Temptation) I have gone to the artists page to use the "Liked Songs by {Enter Artist Here}" function. However, in the list there are songs included that are not marked as liked, ...

Casual Listener

Across a variety of artists, (but in this instance, specifically Within Temptation) I have gone to the artists page to use the "Liked Songs by {Enter Artist Here}" function. However, in the list ther...

Yordan

Moderator

544 Views

2 replies

0 likes

  • 544 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do I stop Spotify lists from fast scrolling on my iPhone 14

When I’m scrolling on a Spotify list it will suddenly scroll very fast past the album that I’m looking for. Is there a way to disable this? It’s very frustrating!

Visitor

When I’m scrolling on a Spotify list it will suddenly scroll very fast past the album that I’m looking for. Is there a way to disable this? It’s very frustrating!

Ivelina

Moderator

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Liked songs play for about 7 seconds then stop

Have IPhone 11. Have deleted and restarted app. Happened after my husband merged my free subscription with his Premium one.

Newbie

Have IPhone 11. Have deleted and restarted app. Happened after my husband merged my free subscription with his Premium one.

Bittencourt

Spotify Star

173 Views

1 replies

0 likes

  • 173 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist playtime not updating

Hello, today I wanted to add a few songs to my playlist. After that, I just wanted to check how long it would be, and then I realised, that it didn't update the playtime when adding these songs. It's always stuck at the same time.Does anybody know ho...

Casual Listener

Hello, today I wanted to add a few songs to my playlist. After that, I just wanted to check how long it would be, and then I realised, that it didn't update the playtime when adding these songs. It's...

Bittencourt

Spotify Star

586 Views

5 replies

0 likes

  • 586 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify repeats the same set of songs on Apple Car Play

Plan - PremiumCountry - India Device - iPhone XR / Apple Car PlayOperating System : iOS 17.3.1My Question or Issue: I ask siri to play a song and once the song is finished, Spotify repeats the same list of songs again and again. It's very difficult t...

Visitor

Plan - Premium Country - India   Device - iPhone XR / Apple Car Play Operating System :  iOS 17.3.1 My Question or Issue:  I ask siri to play a song and once ...

Ivelina

Moderator

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution Made for You Playlist Missing

I had a playlist that Spotify created for me. I was just listening to it last week, it's disappeared. It's not in recover deleted playlists. It's not in my search. It's not in my library (even though I added it). I've checked my mobile app and the we...

Casual Listener

I had a playlist that Spotify created for me. I was just listening to it last week, it's disappeared. It's not in recover deleted playlists. It's not in my search. It's not in my library (even though...

Susan_GP

Moderator

2744 Views

3 replies

0 likes

  • 2744 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hidden songs

PlanFamily PremiumCountrySouth AfricaDeviceSamsung A53sOperating SystemAndroid 14, One UI 6 My Question or IssueMy hidden songs still play on playlist and in albums. I've tried to restart my phone as well as uninstalling and reinstalling the app twic...

Newbie

Plan Family Premium Country South Africa Device Samsung A53s Operating System Android 14, One UI 6   My Question or Issue My hidden songs still play on playlist and in albums. I've tri...

Joan

Moderator

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I use blend so much that it is no longer blending

I use blend all the time when my partner and I are riding in the car together. I am usually the passenger and so I’m therefor the DJ. Because I use our blend playlist so much, now Spotify thinks his songs are my preference too. So our blend is basica...

Newbie

I use blend all the time when my partner and I are riding in the car together. I am usually the passenger and so I’m therefor the DJ. Because I use our blend playlist so much, now Spotify thinks his ...

OscarDC

Moderator

1585 Views

1 replies

0 likes

  • 1585 Views
  • 1 replies
  • 0 likes

My listened history shows a podcast I’ve never heard.

My listened history shows a podcast I’ve never heard. I hadn’t even used my Spotify in a month but it shows as if I heard like 10 minutes of the podcast on March 6th, which is not true.

Visitor

My listened history shows a podcast I’ve never heard. I hadn’t even used my Spotify in a month but it shows as if I heard like 10 minutes of the podcast on March 6th, which is not true.

Bittencourt

Spotify Star

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Solved!! Enforce custom sort/order of songs in a playlist so others will see it that way

PlanPremiumCountryUSADeviceiPhone 13 mini, Windows 11 PC, Pixel 7a My Question or IssueI have some playlists that I have been adding music to over the course of a few years. Currently the sorting of the playlist defaults to oldest on top, newest on t...

Casual Listener

Plan Premium Country USA Device iPhone 13 mini, Windows 11 PC, Pixel 7a   My Question or Issue I have some playlists that I have been adding music to over the course of a few years. Curr...

HanzelMcDonald

Casual Listener

1027 Views

3 replies

0 likes

  • 1027 Views
  • 3 replies
  • 0 likes

Superuser Contribution Liked songs not updating across devices with local files

I have not had this issue in the past, and I have uploaded a lot of local songs and created playlists. However, I have recently added more local files and have had quite a few issues setting it them up, again which I haven't had a problem with in the...

Regular

I have not had this issue in the past, and I have uploaded a lot of local songs and created playlists. However, I have recently added more local files and have had quite a few issues setting it them ...

SideJoe

Regular

3137 Views

3 replies

0 likes

  • 3137 Views
  • 3 replies
  • 0 likes

Superuser Contribution If a mp3 file is over 25mb doesn’t show on local files

I know I’m not doing it incorrectly but if a file I downloaded is over about 25mb and I put it in the Spotify folder on my files it just won’t show up on my local files on Spotify I’m on mobile

Newbie

I know I’m not doing it incorrectly but if a file I downloaded is over about 25mb and I put it in the Spotify folder on my files it just won’t show up on my local files on Spotify I’m on mobile

Ivelina

Moderator

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

how to share a personalized playlist

If I want to share a personalized playlist, like the intimate mix for example, it opens the other person's intimate mix, not what i sent

Visitor

If I want to share a personalized playlist, like the intimate mix for example, it opens the other person's intimate mix, not what i sent

osornios

Spotify Star

2674 Views

1 replies

0 likes

  • 2674 Views
  • 1 replies
  • 0 likes