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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303328 Views

96 replies

91 likes

  • 303328 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

168323 Views

242 replies

44 likes

  • 168323 Views
  • 242 replies
  • 44 likes

Superuser Contribution Local files undownloading on iphone

I have a playlist with a bunch of local files on it. I added them through my computer and then downloaded them to my phone over wifi. However, whenever I close the app (double press the home button to see all the apps and then swipe up to close it), ...

Regular

I have a playlist with a bunch of local files on it. I added them through my computer and then downloaded them to my phone over wifi. However, whenever I close the app (double press the home button t...

Vasil

Moderator

1327 Views

6 replies

0 likes

  • 1327 Views
  • 6 replies
  • 0 likes

Superuser Contribution First song in radio not playing

## IntroductionI tried listening to the first music in a radio, and it started a different one. The playlist was titled "(song name) Radio", so the first song appeared to be the one in (song name).## Expected behaviorThe app would start playing the s...

Newbie

## Introduction I tried listening to the first music in a radio, and it started a different one. The playlist was titled "(song name) Radio", so the first song appeared to be the one in (song name)....

7wf6j-v5_43ar

Newbie

632 Views

2 replies

0 likes

  • 632 Views
  • 2 replies
  • 0 likes

Superuser Contribution What is the purpose of the rectangle that appears next to the download icon

When I open a playlist, there is an icon below the total listening time. It is a rectangle with an image of a song cover. When I click it, it opens a preview of the first song in the playlist. What is this for?

Visitor

When I open a playlist, there is an icon below the total listening time. It is a rectangle with an image of a song cover. When I click it, it opens a preview of the first song in the playlist. What i...

wayne4948

Newbie

4768 Views

9 replies

0 likes

  • 4768 Views
  • 9 replies
  • 0 likes

Superuser Contribution Ignore Songs/Playlists/Artists

We really need the ability to hide / ignore certain artists and playlists. What happens is that Google Home sometimes plays random stuff which now shows up in my start screen and it keeps playing the same playlists when I simply tell it to play music...

Casual Listener

We really need the ability to hide / ignore certain artists and playlists.  What happens is that Google Home sometimes plays random stuff which now shows up in my start screen and it keeps pl...

januaria81

Roadie

4245 Views

6 replies

0 likes

  • 4245 Views
  • 6 replies
  • 0 likes

Why do my songs sound differently on different networks?

I need some help because my songs change on different networks. On my home wifi, it's the original version but on my data or another network, it's completely different.

Visitor

I need some help because my songs change on different networks. On my home wifi, it's the original version but on my data or another network, it's completely different.

emii28

Casual Listener

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist missing added songs

PlanPremiumCountryBelgiumDeviceMotorola phoneOperating SystemAndroid My Question or IssueA few weeks ago, I made a playlist for an upcoming festival. I also shared it with my girlfriend. Now, when I look at the playlist, I noticed that all songs from...

Casual Listener

Plan Premium Country Belgium Device Motorola phone Operating System Android   My Question or Issue A few weeks ago, I made a playlist for an upcoming festival. I also shared it with my...

AlejaR

Moderator

605 Views

5 replies

0 likes

  • 605 Views
  • 5 replies
  • 0 likes

'Liked songs' not showing the list

It says I have my 47 songs but it's not showing any of them

Visitor

It says I have my 47 songs but it's not showing any of them

TanyaS

Spotify Star

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can’t i only play songs in my playlist?

I was putting some songs into the queue but when it was time for the next song it turned to some random song! The same thing is happening with my playlists, i’ll play it and naturally, expect it to keep going in order as i do not have shuffle on. But...

Visitor

I was putting some songs into the queue but when it was time for the next song it turned to some random song! The same thing is happening with my playlists, i’ll play it and naturally, expect it to k...

Igeeig

Newbie

19892 Views

20 replies

1 likes

  • 19892 Views
  • 20 replies
  • 1 likes

Solved!! Playlists - playing downloads internationally

Playing downloads internationally as I travel overseas frequently can I play my downloads internationally offline (or even online)PlanPremiumCountry New Zealand Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android...

Newbie

Playing downloads internationally as I travel overseas frequently can I play my downloads internationally offline (or even online) Plan Premium Country New Zealand   Device (iPhone 8, Sam...

Bittencourt

Spotify Star

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wife's Duo brought some music from free version and I can't delete it.

When my wife joined Spotify with Duo, it brought some play lists and other things that were on our joint free version of Spotify. I think they are not now on her playlist, they still show up on her library. She's alright with it, but is there not a w...

Visitor

When my wife joined Spotify with Duo, it brought some play lists and other things that were on our joint free version of Spotify. I think they are not now on her playlist, they still show up on her ...

Vasil

Moderator

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Should my recommended songs be my most played songs?

Usually when I search for a song and play it, random songs plays after which to me is a good way to explore new music. But for a week now it’s just been the exact same songs in the same exact order after the searched song is done playing and it’s dri...

Casual Listener

Usually when I search for a song and play it, random songs plays after which to me is a good way to explore new music. But for a week now it’s just been the exact same songs in the same exact order a...

Ivelina

Moderator

607 Views

1 replies

0 likes

  • 607 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does one of my playlists gets deleted?

A few weeks ago I was missing one of my playlists. After a little research I discovered that my playlist was set deleted but I could restore it in my spotify desktop account. In this moment i thought that I somehow deleted it by myself. But yesterday...

Visitor

A few weeks ago I was missing one of my playlists. After a little research I discovered that my playlist was set deleted but I could restore it in my spotify desktop account. In this moment i thought...

Maria

Moderator

883 Views

1 replies

0 likes

  • 883 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have liked the same song from different albums. When I delete one, app deletes all with same name.

PlanPremiumCountryEcuadorDevicePC/Samsung S21Operating SystemWindows 11/Android My Question or Issue On Windows and Android app, when I delete one liked song on my Likes, if there are the same track (on different albums) all the songs goes unliked.

Casual Listener

Plan Premium Country Ecuador Device PC/Samsung S21 Operating System Windows 11/Android   My Question or Issue   On Windows and Android app, when I delete one liked song on my Lik...

AlejaR

Moderator

347 Views

3 replies

0 likes

  • 347 Views
  • 3 replies
  • 0 likes

Superuser Contribution Non-shuffle & auto-removing songs from a "made for you" playlist

This problem is a bit complicated, but I suspect it's the "made for you" algorithm being over-eager. -I'm listening to a "Made for You" Playlist containing 150 songs. -I WANT to listen to them all in order and as I go add some songs to my liked songs...

Newbie

This problem is a bit complicated, but I suspect it's the "made for you" algorithm being over-eager. -I'm listening to a "Made for You" Playlist containing 150 songs. -I WANT to listen to them ...

Maria

Moderator

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

Why can't I see smart shuffle or enhance?

I log into Spotify, make a playlist, and tried to enhance it. I noticed that the enhance button was gone, and after some research, I found out it had been replaced by smart shuffle. I did all the steps to enable it, and no smart shuffle. Either I'm d...

Casual Listener

I log into Spotify, make a playlist, and tried to enhance it. I noticed that the enhance button was gone, and after some research, I found out it had been replaced by smart shuffle. I did all the ste...

Anyk17

Spotify Star

1458 Views

3 replies

0 likes

  • 1458 Views
  • 3 replies
  • 0 likes

Superuser Contribution Bring back adding the same song to a playlist more than once!

When clicking 'add to playlist' it should add it no matter what. Before a pop up said 'are you sure, this song is already on the playlist' but you could still say yes or no to that whereas now it's either there once or not. I've tried adding it again...

Visitor

When clicking 'add to playlist' it should add it no matter what. Before a pop up said 'are you sure, this song is already on the playlist' but you could still say yes or no to that whereas now it's e...

AMK2246

Visitor

523 Views

2 replies

1 likes

  • 523 Views
  • 2 replies
  • 1 likes

Superuser Contribution Programed reproduction

A las 4:00am se reproduce una playlist, necesito eliminar esta configuracion.

Visitor

A las 4:00am se reproduce una playlist, necesito eliminar esta configuracion.

Ivelina

Moderator

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

I cant filter my liked songs by genre

I see people can filter their songs by genre in liked songs I seem unable to.

Casual Listener

I see people can filter their songs by genre in liked songs I seem unable to.

Anyk17

Spotify Star

397 Views

3 replies

0 likes

  • 397 Views
  • 3 replies
  • 0 likes