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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Dave34556
  • Newbie
  • 53182 Views
  • 58 replies
  • 61 likes
  • 53182 Views
  • 58 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 22516 Views
  • 44 replies
  • 28 likes
  • 22516 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 118574 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 118574 Views
  • 62 replies
  • 48 likes

Can't see my name under the title of my playlists

Plan PremiumCountryIndiaDeviceiphone 13Operating SystemiOS 17 My Question or IssueFor the past week I have not been able to see the name of my account under the titles of my playlists. I have tried doing everything from trying to log out and log back...

  • Newbie
  • Plan  Premium Country India Device iphone 13 Operating System iOS 17   My Question or Issue For the past week I have not been able to see the name of my account under the titles o...
  • AdamDam
  • Spotify Star
  • 149 Views
  • 1 replies
  • 1 likes
  • 149 Views
  • 1 replies
  • 1 likes

Superuser Contribution Unable to Add Shriekback to playlists or listen to music

NHi,Premium member from Canada on IPhone 14 I don't seem to be able to play or add to my playlists any music from Shriekback. Has anyone else found this issue?

  • Newbie
  • N Hi, Premium member from Canada on IPhone 14   I don't seem to be able to play or add to my playlists any music from Shriekback. Has anyone else found this issue?
  • Alex
  • Spotify Legend
  • 375 Views
  • 3 replies
  • 0 likes
  • 375 Views
  • 3 replies
  • 0 likes

Superuser Contribution Certain Song isn’t playing

“What’s Luv” I’ve tried so hard to listen to this specific song and Spotify tries its best to NOT play it. I can play it just fine on mobile (mobile has limited capabilities not being a premium user) but not on desktop which is extremely annoying.lin...

  • Newbie
  • “What’s Luv” I’ve tried so hard to listen to this specific song and Spotify tries its best to NOT play it. I can play it just fine on mobile (mobile has limited capabilities not being a premium user)...
  • OscarDC
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • "Bug"
  • 173 Views
  • 1 replies
  • 0 likes

Desktop: Deduplicate liked song list

PlanPremiumCountryUSDevicePCOperating SystemWin 10 My Question or IssueI've managed to, for whatever underlying reasons, end up adding the same identical song to my liked song list. I seem to gather from the forums that there's something to do with t...

  • Visitor
  • Plan Premium Country US Device PC Operating System Win 10   My Question or Issue I've managed to, for whatever underlying reasons, end up adding the same identical song to my liked son...
  • Amayy
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove recomendation home page

Like 2 months ago I heard some relaxing music only once, and now I have a girl sleeping on a pillow in my homepage for ever. And everybody passing behind me in the office can see that... nice privacy btw.I have seen that this feature has been request...

  • Casual Listener
  • Like 2 months ago I heard some relaxing music only once, and now I have a girl sleeping on a pillow in my homepage for ever. And everybody passing behind me in the office can see that... nice privacy...
  • venturiSP
  • Casual Listener
  • 326 Views
  • 2 replies
  • 0 likes
  • Recomendations
  • 326 Views
  • 2 replies
  • 0 likes

Music Library Doesn't Save the Filter on Mobile

PlanPremiumOperating SystemiOS 16.6.1 So I recently updated Spotify to the most recent version. I usually haven't updated in the past. But I caved and wanted to try the DJ on mobile, to which I was told that not much had changed on the app. However, ...

  • Regular
  • Plan Premium Operating System iOS 16.6.1   So I recently updated Spotify to the most recent version. I usually haven't updated in the past. But I caved and wanted to try the DJ on mobile, t...
  • 179 Views
  • 0 replies
  • 1 likes
  • Help
    suggestion
  • 179 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify web and mobile song count not matching

On my phone, it says i have 1010 liked songs while on web (desktop) it says i have 1000 exactly. I cleared my cache and deleted the spotify data on my phone, logged in, still not matching. I then went to download my liked songs again, and then it sta...

  • Visitor
  • On my phone, it says i have 1010 liked songs while on web (desktop) it says i have 1000 exactly. I cleared my cache and deleted the spotify data on my phone, logged in, still not matching. I then wen...
  • loveandbass
  • Newbie
  • 198 Views
  • 2 replies
  • 0 likes
  • 198 Views
  • 2 replies
  • 0 likes

Superuser Contribution Actually Alow 30 Minutes of No Ads

Fellow Spotify users have this issue. We receive an ad, seemingly truthful about 30 minutes of no ads. However, just 2-4 songs later, an ad pops up. Mind you that these songs are usually 2-3 minutes long. I find it infuriating that I don't receive wh...

  • Visitor
  • Fellow Spotify users have this issue. We receive an ad, seemingly truthful about 30 minutes of no ads. However, just 2-4 songs later, an ad pops up. Mind you that these songs are usually 2-3 minutes ...
  • thatspartan
  • Visitor
  • 328 Views
  • 2 replies
  • 0 likes
  • 328 Views
  • 2 replies
  • 0 likes

Superuser Contribution Excluding playlists from Discover Weekly Issue

Not so much an idea but what seems like a problem. I have a playlist for daughter of all her music. This week, my ENTIRE Discover Weekly playlist is all kids music, even though I have chosen to exclude her specific playlist from influencing what gets...

  • Casual Listener
  • Not so much an idea but what seems like a problem. I have a playlist for daughter of all her music. This week, my ENTIRE Discover Weekly playlist is all kids music, even though I have chosen to exclu...
  • OscarDC
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution how do streams count?how to stream to help an artist?

Hello! I've been listening to music from Spotify for a while but don't really know how the "streaming" works.. I mean if I want to help an artist by streaming, how does it really work?Can I just make a playlist with my favourite songs and listen to o...

  • Newbie
  • Hello!  I've been listening to music from Spotify for a while but don't really know how the "streaming" works..  I mean if I want to help an artist by streaming, how does it really work? ...
  • elspethcowie
  • Casual Listener
  • 20696 Views
  • 5 replies
  • 0 likes
  • 20696 Views
  • 5 replies
  • 0 likes

I delete my songs from playlist mistakenly. How can i get back them ?

I delete my songs from playlist mistakenly. How can i get back them ? I know that i can take deleted playlist. Is there a way to get back songs ? Thanks.

  • Visitor
  • I delete my songs from playlist mistakenly. How can i get back them ? I know that i can take deleted playlist. Is there a way to get back songs ? Thanks.
  • user-removed
  • Not applicable
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to stop recommendations

I am vibing to Bad Religion and Anti-Flag and suddenly my playlist ends. Now this usually isn't a problem as recommendations are usually pretty good, but suddenly some Thousand Foot Crutch Christian music starts playing and ruins my whole vibe. I ski...

  • Casual Listener
  • I am vibing to Bad Religion and Anti-Flag and suddenly my playlist ends. Now this usually isn't a problem as recommendations are usually pretty good, but suddenly some Thousand Foot Crutch Christian ...
  • Joan
  • Moderator
  • 676 Views
  • 3 replies
  • 1 likes
  • 676 Views
  • 3 replies
  • 1 likes

Solved!! No option to custom order playlists in my library

PlanFreeCountryUSADeviceHP laptopOperating SystemWindows 11My Question or IssueWhen I try to reorder playlists, it does not give me the option to custom sort them. This issue is on web browser and desktop app. Also, when I create a new playlist, it s...

  • Newbie
  • Plan Free Country USA Device HP laptop Operating System Windows 11 My Question or Issue When I try to reorder playlists, it does not give me the option to custom sort them. This issue is on ...
  • missdixy
  • Casual Listener
  • 4367 Views
  • 4 replies
  • 4 likes
  • 4367 Views
  • 4 replies
  • 4 likes

Superuser Contribution Playlist on shuffle stuck in pattern

PlanPremiumCountryGermany DevicePCOperating System Windows 10 My Question or IssueHey,I use the desktop version and have a playlist of about 200 songs, which is about 14 hours worth of music. I do play this list for extended periods of time, always o...

  • Regular
  •   Plan Premium Country Germany   Device PC Operating System  Windows 10   My Question or Issue Hey, I use the desktop version and have a playlist of about 200 songs, ...
  • Whydifferentthanapp
  • Visitor
  • 888 Views
  • 9 replies
  • 2 likes
  • 888 Views
  • 9 replies
  • 2 likes

Superuser Contribution Genres and mood filter for liked songs not scrolling to the left

Student Plan/PremiumCountryUSADeviceGoogle Pixel 4Operating SystemAndroid 12 My Question or IssueIt won't let me scroll to the left to see my other genres, a few weeks ago i could still scroll to see all of them. I have reinstalled and cleared the ca...

  • Newbie
  • Student Plan/Premium Country USA Device Google Pixel 4 Operating System Android 12    My Question or Issue It won't let me scroll to the left to see my other genres, a few weeks ag...
  • Casandra1
  • Casual Listener
  • 12911 Views
  • 79 replies
  • 15 likes
  • Genres & Moods
    Spotify Features
  • 12911 Views
  • 79 replies
  • 15 likes

Superuser Contribution Spotify Wrapped Album Editions

Hello! This question is probably quite niche and seemingly unimportant but it’s bugging me quite a lot. When Spotify Wrapped calculates your top albums, will different versions of albums be combined? For example, Taylor Swift’s ‘Midnights’ - the albu...

  • Visitor
  • Hello!   This question is probably quite niche and seemingly unimportant but it’s bugging me quite a lot.   When Spotify Wrapped calculates your top albums, will different versions of a...
  • Alex
  • Spotify Legend
  • 920 Views
  • 1 replies
  • 1 likes
  • 920 Views
  • 1 replies
  • 1 likes

Missing songs from liked songs

Sometimes when I heart a song or add them to my liked songs they will not appear in that playlist. The only fix is to delete and redownload app then they’re there. I’m getting sick of having to do that every few days and can’t seem to just have all m...

  • Visitor
  • Sometimes when I heart a song or add them to my liked songs they will not appear in that playlist. The only fix is to delete and redownload app then they’re there. I’m getting sick of having to do th...
  • Amayy
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keeping music separate between accounts

PlanDuoCountryUSA Device(iPhone mini)Operating System(Latest IOS) My Question or IssueI have a Duo account. One acct is mine and the other is my daughter’s. I want the music on one account kept separate from the other, but Spotify makes Daily Mixes t...

  • Newbie
  • Plan Duo Country USA   Device (iPhone mini) Operating System (Latest IOS)   My Question or Issue I have a Duo account. One acct is mine and the other is my daughter’s. I want the...
  • Joan
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Make it easy to find albums

Why can I suddenly not find my saved albums?????? 

  • Newbie
  • Why can I suddenly not find my saved albums?????? 
  • Amayy
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes