Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Not applicable
  • 184105 Views
  • 68 replies
  • 71 likes
  • 184105 Views
  • 68 replies
  • 71 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • JanneJeremias
  • Casual Listener
  • 57707 Views
  • 85 replies
  • 34 likes
  • 57707 Views
  • 85 replies
  • 34 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 141536 Views
  • 63 replies
  • 49 likes
  • Connect
    JAM
  • 141536 Views
  • 63 replies
  • 49 likes

Superuser Contribution Duo Account - Playlist transfer

Hi all, I have just signed up to a Spotify Duo account. My wife kind of hijacked my account some years ago and has built up a number of playlists etc. I moved to another music subscription (dont judge) but now im back because of Duo and the ability t...

  • Casual Listener
  • Hi all,    I have just signed up to a Spotify Duo account. My wife kind of hijacked my account some years ago and has built up a number of playlists etc. I moved to another music subscrip...
  • Susan_GP
  • Moderator
  • 14676 Views
  • 10 replies
  • 6 likes
  • 14676 Views
  • 10 replies
  • 6 likes

Superuser Contribution Fecha de las canciones

buenas, alguien sabe como ver la fecha en la que se han agregado las pistas a una lista?

  • Newbie
  • buenas, alguien sabe como ver la fecha en la que se han agregado las pistas a una lista?
  • OscarDC
  • Moderator
  • 19268 Views
  • 3 replies
  • 3 likes
  • 19268 Views
  • 3 replies
  • 3 likes

Solved!!Superuser Contribution Random plays in my playlists

By classifying my pieces of music by style,I would like to know if it is possible to perform random playback from several of my playlists? The “favorites or hearts” are not enough because they are too many or not enough...

  • Regular
  • By classifying my pieces of music by style, I would like to know if it is possible to perform random playback from several of my playlists?   The “favorites or hearts” are not enough because ...
  • MihailY
  • Moderator
  • 457 Views
  • 5 replies
  • 1 likes
  • 457 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Playlist Add - Multiple Songs at the Same Time

I have created a play list. How do select multiple songs in My Music and assign them all to a playlist. I can only add one song at a time to a playlist which makes it a very tedious process.

  • Casual Listener
  • I have created a play list. How do select multiple songs in My Music and assign them all to a playlist. I can only add one song at a time to a playlist which makes it a very tedious process.
  • glointhedark
  • Newbie
  • 323731 Views
  • 44 replies
  • 6 likes
  • 323731 Views
  • 44 replies
  • 6 likes

Superuser Contribution My downloaded musics are deleting when I restart the device

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry DeviceGalaxy s20 Operating SystemAndroid 11 My Question or Issue Hi, I have a problem that downloaded musics are ...

  • Music Fan
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country   Device Galaxy s20   Operating System...
  • densik
  • Music Fan
  • 3852 Views
  • 21 replies
  • 2 likes
  • 3852 Views
  • 21 replies
  • 2 likes

Superuser Contribution have premium but for some reason my likes that have been download need wifi

I went for a walk, hoping to listen to some music, and my likes wouldn’t work even though they’re downloaded

  • Visitor
  • I went for a walk, hoping to listen to some music, and my likes wouldn’t work even though they’re downloaded
  • Vasil
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Solved!! duplicate songs

Is there an easier way to get rid of duplicate song picks in our lists?

  • Music Fan
  • Is there an easier way to  get rid of duplicate song picks in our lists?
  • AdamPBBierlein
  • Visitor
  • 954 Views
  • 2 replies
  • 0 likes
  • 954 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify emptied three new 10,000 song playlists I just put together???

PlanPremiumCountryCanadaDeviceSamsung Galaxy A03s and Acer AspireOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI spent a few days transfering all my albums in my Album section into individual playlists because I am OCD a...

  • Newbie
  • Plan Premium Country Canada Device Samsung Galaxy A03s and Acer Aspire Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I spent a few days transferi...
  • itsmetommyve
  • Music Fan
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

Superuser Contribution My playlist in a bottle changed itself

PlanPremiumCountryCzech republicDeviceWindows pcOperating SystemWindows 10 My Question or IssueSo i wanted to play my playlist in a bottle from 2023, but when i pressed play, it started to play the first song, along with just changing the WHOLE playl...

  • Newbie
  •   Plan Premium Country Czech republic Device Windows pc Operating System Windows 10   My Question or Issue So i wanted to play my playlist in a bottle from 2023, but when i press...
  • Maria
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Solved!! automatically download songs added to library

Is there a way to automatically download songs on iPhone when you add them to the library?

  • Visitor
  • Is there a way to automatically download songs on iPhone when you add them to the library?
  • Anyk17
  • Spotify Star
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly Stuck

Plan - Premium Family PlanCountry - USDevice - Windows PC My Question or IssueMy Discover Weekly hasn't changed in over a month. It's filled with Christmas music, which made sense back in December when that was the genre I was listening to. Since the...

  • Regular
  • Plan - Premium Family Plan Country - US Device - Windows PC   My Question or Issue My Discover Weekly hasn't changed in over a month. It's filled with Christmas music, which made sense...
  • piratejabez
  • Newbie
  • 3706 Views
  • 21 replies
  • 8 likes
  • 3706 Views
  • 21 replies
  • 8 likes

I have noticed that artists I follow have started to appear as unfollowed - on W10 and Android

the title says it all - the artists appear in Release Radar which should mean they are being followed .....

  • Casual Listener
  • the title says it all - the artists appear in Release Radar which should mean they are being followed .....
  • Paha_Agentti
  • Roadie
  • 173 Views
  • 1 replies
  • 1 likes
  • 173 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify plays music displayed in queue list instead of my filter option

Spotify plays music displayed in queue list instead of my filter option, problem existsin both my macos and ios, i like to play my music some times filtered by recently added the playlist filters the list correctly but the queue is bugged i think, th...

playlist.png queue_list.png
  • Regular
  • Spotify plays music displayed in queue list instead of my filter option, problem exists in both my macos and ios, i like to play my music some times filtered by recently added the playlist filters t...
  • AlejaR
  • Moderator
  • 860 Views
  • 10 replies
  • 0 likes
  • 860 Views
  • 10 replies
  • 0 likes

Superuser Contribution What happened to "add to different playlist"

PlanPremiumCountry Device(iPhone 12)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just found an amazing feature on Spotify called "add to different playlist" Where you can duplicate a playlist that you like then add mo...

  • Roadie
  • Plan Premium Country   Device (iPhone 12) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just found an amazing feature on Spotify called "a...
  • Ivelina
  • Moderator
  • 1291 Views
  • 8 replies
  • 0 likes
  • 1291 Views
  • 8 replies
  • 0 likes

Superuser Contribution Creating a radio from a song isn't working well

Plan-Premium/Country-Israel/Device-iphone se, ipad pro/Operating System-iOS 14 Hello,In the last few weeks I noticed that the radio feature, my favorite Spotify feature and the one I use to convert people to Spotify, isn't working as it should. When ...

  • Regular
  • Plan-Premium/Country-Israel/Device-iphone se, ipad pro/Operating System-iOS 14   Hello, In the last few weeks I noticed that the radio feature, my favorite Spotify feature and the one I use t...
  • Ludlow
  • Casual Listener
  • 903 Views
  • 11 replies
  • 2 likes
  • 903 Views
  • 11 replies
  • 2 likes

transfer the music to my laptop folder

I have downloaded the songs and it only appears on the spotify library app, and I want to transfer them into my computer folder so I can transfer them afterwards into a usb to listen to all of them in my car. But it doesn't give me an option for that...

  • Visitor
  • I have downloaded the songs and it only appears on the spotify library app, and I want to transfer them into my computer folder so I can transfer them afterwards into a usb to listen to all of them i...
  • kaworu_bloodpaw
  • Roadie
  • 691 Views
  • 1 replies
  • 0 likes
  • 691 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues removing episodes of "Your Episodes" playlist

Hi folks, We've been getting reports that users been having issues with removing episodes of "Your Episodes" playlist. If you experience this, could you provide us with the following info: device + OS version exact Spotify version Once we have that, ...

  • Spotify Legend
  • Hi folks,   We've been getting reports that users been having issues with removing episodes of "Your Episodes" playlist.   If you experience this, could you provide us with t...
  • Susan_GP
  • Moderator
  • 12329 Views
  • 18 replies
  • 1 likes
  • Your Library
  • 12329 Views
  • 18 replies
  • 1 likes

Solved!!Superuser Contribution Random music by Quavo being added to my blended playlists and wrapped playlists

PlanFamily Plan My Question or IssueI've had an issue with songs by Quavo, who I don't have any songs saved by or liked on any of my playlists being continually added to my friends blended playlists and was top on my 2023 wrapped account. I tried cha...

  • Newbie
  • Plan Family Plan   My Question or Issue I've had an issue with songs by Quavo, who I don't have any songs saved by or liked on any of my playlists being continually added to my friends blend...
  • OscarDC
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Exclude Artists & Playlists from Spotify Wrapped

Plan: PremiumCountry: USA Device: iPhone 11Operating System(iOS 15) My Question or Issue This is a issue some folks and I want to readdress! Same goal/parts from this post. https://community.spotify.com/t5/Closed-Ideas/All-Platforms-Discover-Exclude-...

  • Newbie
  •   Plan: Premium Country: USA   Device: iPhone 11 Operating System (iOS 15)   My Question or Issue   This is a issue some folks and I want to readdress! Same goal/par...
  • Kenika
  • Newbie
  • 39235 Views
  • 12 replies
  • 45 likes
  • All Platforms
  • 39235 Views
  • 12 replies
  • 45 likes