Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Visitor

297192 Views

96 replies

88 likes

  • 297192 Views
  • 96 replies
  • 88 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Jacopop00

Visitor

160101 Views

234 replies

44 likes

  • 160101 Views
  • 234 replies
  • 44 likes

Solved!!Superuser Contribution My artist radio playlist won't update/refresh

PlanPremiumCountrySwedenDeviceOneplus 8 ProOperating SystemAndroid 11 My Question or IssueSo I started to listen to an artist radio playlist for similar music. I followed it one day for easy access. But ever since I followed it, it hasn't updated or ...

Newbie

Plan Premium Country Sweden Device Oneplus 8 Pro Operating System Android 11   My Question or Issue So I started to listen to an artist radio playlist for similar music. I followed it ...

gabrielamadeus

Casual Listener

5979 Views

3 replies

1 likes

  • 5979 Views
  • 3 replies
  • 1 likes

Superuser Contribution Random artists and albums appeared in my recently played

Plan FamilyPremiumAustralian Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System ALL(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTonight I have 8 completely random albums appeared in my ‘recently played’. I’ve nev...

Casual Listener

Plan Family Premium Australian   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System ALL (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...

Cupid05

Visitor

6711 Views

12 replies

2 likes

  • 6711 Views
  • 12 replies
  • 2 likes

Superuser Contribution Release Radar Songs Disappear

PlanPremiumCountryNZDeviceDesktop or phoneOperating SystemAll Windows versions, Android My Question or IssueI've noticed this a few times lately. I've started playing my release radar in the car on the way home from work, and listened to a couple of ...

Casual Listener

  Plan Premium Country NZ Device Desktop or phone Operating System All Windows versions, Android   My Question or Issue I've noticed this a few times lately. I've started playing...

CheaganChillis

Newbie

6070 Views

28 replies

3 likes

  • 6070 Views
  • 28 replies
  • 3 likes

Superuser Contribution How can I remove the entirety of an album from my library?

So, when you save an album it saves all the songs to your library. My expectation is that once I remove an album, all the songs are removed with it (and no longer saved in my liked songs). This is not happening, and I have to do it one by one, very f...

Newbie

So, when you save an album it saves all the songs to your library.   My expectation is that once I remove an album, all the songs are removed with it (and no longer saved in my liked songs). T...

Joan

Moderator

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Liked Songs genre filters disappeared after switching from Premium Family to Premium Individual

PlanPremium IndividualCountryNamibiaDeviceiPhone 12 mini, iOS 17.6.1 My Question or IssueHi everyone, since I recently changed plans from Premium Family (South African account) to Premium Individual (Namibian account), my most-used genre filters disa...

Newbie

Plan Premium Individual Country Namibia Device iPhone 12 mini, iOS 17.6.1   My Question or Issue Hi everyone, since I recently changed plans from Premium Family (South African account) t...

AdamDamon

Spotify Star

612 Views

1 replies

0 likes

  • 612 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing Playlists between Duo connected accounts

My husband and I shared a Premium account for a longtime. Once we moved to Due we wanted to move playlists. Found the easiest way to do so is drag and drop. Perform the following on a laptop or desktop, logging into the two separate Duo accounts:Open...

Casual Listener

My husband and I shared a Premium account for a longtime. Once we moved to Due we wanted to move playlists. Found the easiest way to do so is drag and drop. Perform the following on a laptop or deskt...

ddubcr4ne

Visitor

7332 Views

2 replies

0 likes

  • 7332 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do you search for tracks in Local Files

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Novy

Moderator

530 Views

1 replies

0 likes

  • 530 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am unable to combine one list with another list (consolidate 2-4 lists) to create one list.

PlanPremiumCountryUSADevice(iPhone 12, Dell laptopOperating System(iOS 17, Windows 12) My Question or IssueI have been able to put several lists together in one folder, but that's not really what I'm trying to achieve. I'd like to consolidate 5 lists...

Visitor

  Plan Premium Country USA Device (iPhone 12, Dell laptop Operating System (iOS 17, Windows 12)   My Question or Issue I have been able to put several lists together in one folde...

AlejaR

Moderator

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

Reset/Disable radio recommendations

Hello everyone! Is there a way to reset/disable custom radio recommendations? I'm trying to discover songs similar to the ones I like, every time I jump into a song/artist/album radio, I can only see a long list of songs I already know and have strea...

Newbie

Hello everyone!   Is there a way to reset/disable custom radio recommendations? I'm trying to discover songs similar to the ones I like, every time I jump into a song/artist/album radio, I can...

vlaux

Casual Listener

2315 Views

2 replies

0 likes

  • 2315 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Go to Song/artist radio missing

PlanFreeCountryEnglandDeviceiPhone SE 1st genOperating SystemiOS 15 ish (most recent one) My Question or Issue cant access the go to song radio or artist radio from 3 dots. I found some artists/songs have their artist radio listed under their page as...

Visitor

Plan Free Country England Device iPhone SE 1st gen Operating System iOS 15 ish (most recent one)   My Question or Issue   cant access the go to song radio or artist radio from 3 ...

Dessi

Moderator

4635 Views

7 replies

0 likes

Radio
  • 4635 Views
  • 7 replies
  • 0 likes

Superuser Contribution how to remove my playlist from someone else's “saved playlists”

I’ve tried making it private, deleting it, etc. it still shows up under their “saved playlists” on their profile. Even after deleting and refreshing, it stops showing up in my library, but it still shows up on theirs.

Newbie

I’ve tried making it private, deleting it, etc. it still shows up under their “saved playlists” on their profile. Even after deleting and refreshing, it stops showing up in my library, but it still s...

Yordan

Moderator

3176 Views

1 replies

0 likes

  • 3176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant open library on web player

PlanPremiumCountryUSDeviceiPhone 12Operating SystemiOS 17 My Question or IssueHello! I have some playlists I’d like to put in a folder, but I’m unable to. I know you can’t do it in the app, but i can’t do it in the web player either. Anytime I try to...

Casual Listener

  Plan Premium Country US Device iPhone 12 Operating System iOS 17   My Question or Issue Hello! I have some playlists I’d like to put in a folder, but I’m unable to. I know you ...

Kiwi_Bird7143

Casual Listener

1564 Views

2 replies

0 likes

  • 1564 Views
  • 2 replies
  • 0 likes

Superuser Contribution Downloaded Music

PlanPremiumCountryUKDeviceSamsung Operating SystemAndroid , Windows 10 My Question or IssueHiIs there an easy way of adding all downlaoded music to a playlist instead of going through each playlist and adding it to 'individually' Im sure this used to...

Casual Listener

Plan Premium Country UK Device Samsung  Operating System Android , Windows 10   My Question or Issue Hi Is there an easy way of adding all downlaoded music to a playlist instead ...

Joan

Moderator

192 Views

1 replies

0 likes

  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why has all my saved liked songs after 4th of April 2024 been deleted?

Like my question has stated all the songs that I have liked songs after the 4th of April has been deleted for no reason. I was not warned of this at all.Plus my Spotify Name has been changed to "vh83suuz0rqqikizwdrphguv6" when it was "Ashley's Musica...

Visitor

Like my question has stated all the songs that I have liked songs after the 4th of April has been deleted for no reason. I was not warned of this at all. Plus my Spotify Name has been changed to "vh...

Ivelina

Moderator

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Signed me out and lost my library and Premium

I have been on Premium for about 5 months or so... Yesterday, I clicked on Spotify in my car via Carplay, but it said it was signed out, that I need to sign in. So, I signed in from my iphone. Ir remembered my login, but when it launched, it was like...

Newbie

I have been on Premium for about 5 months or so...  Yesterday, I clicked on Spotify in my car via Carplay, but it said it was signed out, that I need to sign in.  So, I signed in from my ip...

Yordan

Moderator

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

what is "Offline Backup"? spotify broken in airplane mode

PlanPremiumCountryusaDevice(iPhone SEOperating System(iOS My Question or Issuetook a flight today, put the phone on airplane mode. saw some new playlist called "Offline Backup," 56hrs of misc music, seemingly downloaded. scrolled through it a bit, di...

Casual Listener

Plan Premium Country usa Device (iPhone SE Operating System (iOS   My Question or Issue took a flight today, put the phone on airplane mode. saw some new playlist called "Offline Backu...

Not applicable

3348 Views

4 replies

1 likes

  • 3348 Views
  • 4 replies
  • 1 likes

Superuser Contribution artist not showing in top artists this month

(sorry if this is the wrong place to post this)hello i was wondering if its normal for an artist to not appear in your top artists this month. i listen to this artist everyday but didnt seem to appear in my top artists this month. thanks

Regular

(sorry if this is the wrong place to post this) hello i was wondering if its normal for an artist to not appear in your top artists this month. i listen to this artist everyday but didnt seem to app...

ayekopi

Newbie

2438 Views

10 replies

0 likes

  • 2438 Views
  • 10 replies
  • 0 likes

Superuser Contribution Spotify created a playlist I don't like and it defaults to it

Spotify created a playlist called Pop for Kids. It defaults to that playlist every time I open the app. I can't delete the playlist or get it to stop default playing. I've turned off every "autoplay" option in the app.

Casual Listener

Spotify created a playlist called Pop for Kids. It defaults to that playlist every time I open the app. I can't delete the playlist or get it to stop default playing. I've turned off every "autopla...

bigmamabex

Casual Listener

335 Views

2 replies

0 likes

  • 335 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problema con la playlist "tus me gusta"

PlanPremium PaísEcuador DispositivoRedmi note 13 pro Sistema operativoAndroid Mi pregunta o problemaTengo un problema con la playlist tus me gusta , elimine todas las canciones de ahí pero el problema es que me sale que hay 1 canción aún pero la canc...

Newbie

Plan Premium  País Ecuador  Dispositivo Redmi note 13 pro  Sistema operativo Android   Mi pregunta o problema Tengo un problema con la playlist tus me gusta , elimine to...

Ivelina

Moderator

831 Views

1 replies

1 likes

  • 831 Views
  • 1 replies
  • 1 likes