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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Your Library

Get help with Your Library on all devices.

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • AM78961
  • Newbie
  • 3132 Views
  • 49 replies
  • 2 likes
  • 3132 Views
  • 49 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • NasodNavor
  • Newbie
  • 12582 Views
  • 259 replies
  • 12 likes
  • 12582 Views
  • 259 replies
  • 12 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 823 Views
  • 1 replies
  • 0 likes
  • 823 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ocult musica

Hi, i'm having some problem with ocult music, when i add to some of my playlists music from "songs that i liked" (the playlist with the heart symbol) it get's automatically ocult, and then i can not play it anymore, i already tried uncult the song bu...

  • Casual Listener
  • Hi, i'm having some problem with ocult music, when i add to some of my playlists music from "songs that i liked" (the playlist with the heart symbol) it get's automatically ocult, and then i can not ...
  • Bibou25
  • Casual Listener
  • 139 Views
  • 2 replies
  • 0 likes
  • 139 Views
  • 2 replies
  • 0 likes

No storage options on Android version 8.7.44.968

PlanPremiumCountryUKDeviceNokia 6.1Operating SystemAndroid My Question or IssueI can no longer see or select the option to store local files on my SD card, also for some reason the app keeps forcing high quality for cellular streaming and keeps forci...

  • Newbie
  • Plan Premium Country UK Device Nokia 6.1 Operating System Android   My Question or Issue I can no longer see or select the option to store local files on my SD card, also for some reas...
  • Taylith
  • Rising Star 3
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify is giving me different languages in my recommendation section of playlist

PlanPremiumCountryCanadaDeviceSamsung S9 My Question or IssueI have a playlist and today in the recommended songs for that playlist was roughly 15 refreshes worth of German music. I've never typed in German, named anything on Spotify in German, don't...

  • Visitor
  • Plan Premium Country Canada Device Samsung S9   My Question or Issue I have a playlist and today in the recommended songs for that playlist was roughly 15 refreshes worth of German mus...
  • Dian
  • Moderator
  • 757 Views
  • 1 replies
  • 1 likes
  • 757 Views
  • 1 replies
  • 1 likes

Superuser Contribution Student Premium Plays Clips

PlanStudent PremiumCountryCanadaDeviceBrowser version through Firefox on Dell LaptopOperating SystemWindows 11 HomeMy Question or IssueI have Student Premium, but my playlist is littered with 45-50 second clips. They look like they should be full son...

  • Newbie
  • Plan Student Premium Country Canada Device Browser version through Firefox on Dell Laptop Operating System Windows 11 Home My Question or Issue I have Student Premium, but my playlist is li...
  • Dian
  • Moderator
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Superuser Contribution Half of Your Favorite Martian’s songs are unplayable for me.

I have explicit on and yet half of their songs aren’t “Available”. Can you guys help, they’re my favorite band and it sucks.

  • Newbie
  • I have explicit on and yet half of their songs aren’t “Available”. Can you guys help, they’re my favorite band and it sucks.
  • Dian
  • Moderator
  • 234 Views
  • 2 replies
  • 0 likes
  • 234 Views
  • 2 replies
  • 0 likes

Superuser Contribution Getting rid the "Like" button whilst scrolling

I'm not sure if I'm the only one who has this problem, but every now and then I'll accidentally unlike a song that I have liked whilst I'm scrolling through a playlist. I get that the feature is there to show us which songs we have liked, but I like ...

  • Newbie
  • I'm not sure if I'm the only one who has this problem, but every now and then I'll accidentally unlike a song that I have liked whilst I'm scrolling through a playlist. I get that the feature is ther...
  • OscarDC
  • Moderator
  • 395 Views
  • 1 replies
  • 2 likes
  • 395 Views
  • 1 replies
  • 2 likes

Superuser Contribution Cant play your own playlist

So i was making a playlist a weeks ago, and there is a new update so i was updating it. I was about 3 days not using spotify and when i was about to play my playlist icant play it, it just played other song that not in my playlist

  • Newbie
  • So i was making a playlist a weeks ago, and there is a new update so i was updating it. I was about 3 days not using spotify and when i was about to play my playlist icant play it, it just played oth...
  • OscarDC
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

What songs does Spotify add to the family blend playlists?

Like if I get invited to a blend playlist what songs do they add? Do they add songs from my private playlists? Do they add songs that I listen to with private sessions on? Thank you

  • Visitor
  • Like if I get invited to a blend playlist what songs do they add? Do they add songs from my private playlists? Do they add songs that I listen to with private sessions on ? Thank you 🙂
  • Bella_K
  • Composer
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Why aren't some of my public playlists showing up on my profile?

Tried everything, but at least 20 playlists of mine aren't showing up on my public Spotify profile even though they are set to public. I have 241 public playlists on my account, but when I go to the main page to see all my playlists, they are cut off...

  • Visitor
  • Tried everything, but at least 20 playlists of mine aren't showing up on my public Spotify profile even though they are set to public. I have 241 public playlists on my account, but when I go to the ...
  • Bella_K
  • Composer
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

comment récupérer des playlists ?

J'ai créé mon compte le 14/03/18, mais lorsque j'ai voulu ouvrir ce compte récemment j'ai été obligé de créer un nouveau mot de passe mais surtout un nouvel IDENTIFIANT, ce qui fait que j'ai perdu toutes mes nombreuses playlists. Est-il possible de l...

  • Visitor
  • J'ai créé mon compte le 14/03/18, mais lorsque j'ai voulu ouvrir ce compte récemment j'ai été obligé de créer un nouveau mot de passe mais surtout un nouvel IDENTIFIANT, ce qui fait que j'ai perdu t...
  • Brunelicia
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

How do I unblock a song I blocked unintentionally?

I don’t even know how I accidentally blocked the song. It appears in my playlist but when I select it to play, the next song plays instead.

  • Visitor
  • I don’t even know how I accidentally blocked the song. It appears in my playlist but when I select it to play, the next song plays instead.
  • Brunelicia
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs showing up multiple times on Recently Played

PlanPremiumCountryPortugalDeviceLenovo Ideapad 330SOperating SystemWindows 10 My Question or IssueWhen I listen to song X, then add other songs to the queue, and let them play until the very end, song X then stays on the "now playing" bar at 00:00 an...

  • Casual Listener
  • Plan Premium Country Portugal Device Lenovo Ideapad 330S Operating System Windows 10   My Question or Issue When I listen to song X, then add other songs to the queue, and let them pla...
  • Eni
  • Moderator
  • 128 Views
  • 3 replies
  • 0 likes
  • 128 Views
  • 3 replies
  • 0 likes

Can’t download songs or playlists at all because too many devices being use

I have Spotify premium and just upgraded to the family plan however now I cannot download songs on my account because I have reached a device limit. I don’t know which devices I’m still signed into because I reset my password to fix the issue, but ob...

  • Visitor
  • I have Spotify premium and just upgraded to the family plan however now I cannot download songs on my account because I have reached a device limit. I don’t know which devices I’m still signed into b...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Contributors to collaborative playlist unable to see the songs after adding

A friend created a collaborative playlist and sent the link to a few of us. I can see the # of folks in the playlist, and we have all tried adding songs (which it allows us to do). But then when we go back, no songs are listed. It looks like an empty...

  • Casual Listener
  • A friend created a collaborative playlist and sent the link to a few of us. I can see the # of folks in the playlist, and we have all tried adding songs (which it allows us to do). But then when we g...
  • Kiril
  • Moderator
  • 117 Views
  • 3 replies
  • 0 likes
  • 117 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Problem with Playlists on my Samsung A10

Cannot access my Playlists on my phone- can on another phone using my creds. and also on laptop (windows). Reinstalled/ rebooted/cleared cache etc.Recently returned from Russia -may hve something to do with it -please advice!PlanFreeCountry UK Device...

  • Casual Listener
  • Cannot access my Playlists on my phone- can on another phone using my creds. and also on laptop (windows). Reinstalled/ rebooted/cleared cache etc. Recently returned from Russia -may hve something t...
  • Yordan
  • Moderator
  • 718 Views
  • 6 replies
  • 0 likes
  • 718 Views
  • 6 replies
  • 0 likes

If a public playlist is not added to profile, can it be found via search?

Currently there is a flaw in conception of 'public' versus 'add to profile' that affects people with 200 or more public playlists. It is not clear whether public playlists not added to profile are visible through 'Search'. A test with a friend sugges...

  • Casual Listener
  • Currently there is a flaw in conception of 'public' versus 'add to profile' that affects people with 200 or more public playlists. It is not clear whether public playlists not added to profile are vi...
  • 79 Views
  • 0 replies
  • 0 likes
  • 79 Views
  • 0 replies
  • 0 likes

Can you transfer playlist ownership from one account to another?

My sister and I shared an account because only she had a premium account for herself and she can finally get the duo subscription so that we can have our playlists seperate. Is there any way to transfer the ownership of the playlists so that i can ad...

  • Visitor
  • My sister and I shared an account because only she had a premium account for herself and she can finally get the duo subscription so that we can have our playlists seperate. Is there any way to trans...
  • Taylith
  • Rising Star 3
  • 2304 Views
  • 1 replies
  • 1 likes
  • 2304 Views
  • 1 replies
  • 1 likes

Solved!! Queued a playlist and it now keeps playing after ever song even if I switch

I queued a playlist and now it keeps playing after every song even if I try playing a different playlist or song. I’ve tried all solutions I could find, but nothing works.

  • Casual Listener
  • I queued a playlist and now it keeps playing after every song even if I try playing a different playlist or song. I’ve tried all solutions I could find, but nothing works.
  • Jono_b
  • Casual Listener
  • 209 Views
  • 2 replies
  • 2 likes
  • 209 Views
  • 2 replies
  • 2 likes

Superuser Contribution Problem with playing albums

Hello i recently installed the spotify app in my phone and when i went to listen to an album i couldnt play it, o couldnt select any of the songs and when i tapped the button to play it on shuffle it just plays the entire artist's discography at rand...

  • Newbie
  • Hello i recently installed the spotify app in my phone and when i went to listen to an album i couldnt play it, o couldnt select any of the songs and when i tapped the button to play it on shuffle it...
  • Novy
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes