Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Dave34556
  • Newbie
  • 54729 Views
  • 58 replies
  • 61 likes
  • 54729 Views
  • 58 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24331 Views
  • 44 replies
  • 28 likes
  • 24331 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120771 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120771 Views
  • 62 replies
  • 48 likes

Superuser Contribution Local file cover art showing as same picture for multiple files

So I’m adding cover art to my local files. Did the first one, looks great. Did the second one, and the cover art shows up as the same picture from the first file I did. Huh??? Apple Music and Finder has them showing up as different pictures. No apost...

  • Newbie
  • So I’m adding cover art to my local files. Did the first one, looks great. Did the second one, and the cover art shows up as the same picture from the first file I did. Huh??? Apple Music and Finder ...
  • sam_mirzad
  • Casual Listener
  • 7957 Views
  • 7 replies
  • 1 likes
  • 7957 Views
  • 7 replies
  • 1 likes

Superuser Contribution Local file artwork wont load

PlanPremiumDeviceiPhone 13Operating SystemiOS 16.4.1 My Question or IssueAlbum art work wont load for local files on my iPhone. Over the past few years I have uploaded 100+ local files to my phone all with album artwork, and had no issues. A few days...

  • Casual Listener
  • Plan Premium Device iPhone 13 Operating System iOS 16.4.1   My Question or Issue Album art work wont load for local files on my iPhone. Over the past few years I have uploaded 100+ loca...
  • leoooooo
  • Visitor
  • 281 Views
  • 2 replies
  • 0 likes
  • album art
    iOS
    local files
  • 281 Views
  • 2 replies
  • 0 likes

Superuser Contribution erro

PlanoGratuitoPaísbrasil Dispositivocomputador Sistema operacionalWindows 10 Minha pergunta ou problemabom meu spotify eu uso no navegador e fica dando uma mensagem O Spotify não consegue tocar isso no momento. Se você tiver o arquivo no computador, é...

spotdy.png
  • Newbie
  • Plano Gratuito País brasil  Dispositivo computador  Sistema operacional Windows 10   Minha pergunta ou problema bom meu spotify eu uso no navegador e fica dando uma mensagem&...
  • Yordan
  • Moderator
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't make a playlist into a collaborative playlist, but I can add collaborators.

Hi. I created a playlist for collaborative use. I've invite several people but none of them are able to add or remove songs to the playlist. When I browse my playlists I can see a collaborative icon next to my other playlists but not this one... I've...

  • Newbie
  • Hi. I created a playlist for collaborative use. I've invite several people but none of them are able to add or remove songs to the playlist. When I browse my playlists I can see a collaborative icon ...
  • Dian
  • Spotify Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • playlist
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution My download arrow/button is missing from my ipad.

PlanPremiumCountryUSDeviceIPAD 7TH GENOperating SystemOS 16.6 My Question or IssueMy download arrow is missing from all of my Playlist I've tried everything please help..

  • Visitor
  • Plan Premium Country US Device IPAD 7TH GEN Operating System OS 16.6   My Question or Issue My download arrow is missing from all of my Playlist I've tried everything please help..
  • Dian
  • Spotify Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tracks constantly pausing

My tracks keep pausing every 30 seconds and I feel like I’ve done everything. This happens across multiple Bluetooth systems and multiple devices with my account, whereas other people’s devices are working through the same Bluetooth systems on their ...

  • Newbie
  • My tracks keep pausing every 30 seconds and I feel like I’ve done everything.  This happens across multiple Bluetooth systems and multiple devices with my account, whereas other people’s de...
  • Dian
  • Spotify Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Local files by the same artist had all of their cover art changed to the same one

For context, I am on an iPhone 12. I have artist playlists, with a lot of local files in each. The cover art has been fine for months. For some of these playlists, the local files in them are still fine, but for two of them, the local files within th...

  • Casual Listener
  • For context, I am on an iPhone 12. I have artist playlists, with a lot of local files in each. The cover art has been fine for months. For some of these playlists, the local files in them are still f...
  • OscarDC
  • Moderator
  • 227 Views
  • 3 replies
  • 0 likes
  • 227 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist is available on my iPhone, but showing as “Empty” when trying to play music from my TV.

PlanPremiumCountryAustralia DeviceiPhone 12 / LG TV UN8100PTBOperating System(iPhone - OS - 16.3.1) My Question or IssueHello - I have a playlist that I’ve saved, let’s call this “Fam Mix 1” for theoretical purpose.The playlist both works on my iPhon...

  • Casual Listener
  • Plan Premium Country Australia   Device iPhone 12 / LG TV UN8100PTB Operating System (iPhone - OS - 16.3.1)   My Question or Issue Hello -  I have a playlist that I’ve sa...
  • MihailY
  • Moderator
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Unliking Songs from Apple Watch?

PlanPremium Family PlanCountryUnited StatesDevice(iPhone SE 2nd Generation and Apple Watch SE 2nd Generation)Operating SystemN/A My Question or IssueGood Evening, Recently, the past couple of months, I've been noticing songs being randomly unliked fr...

  • Composer
  • Plan Premium Family Plan Country United States Device (iPhone SE 2nd Generation and Apple Watch SE 2nd Generation) Operating System N/A   My Question or Issue Good Evening,   ...
  • Lyubka
  • Moderator
  • 414 Views
  • 1 replies
  • 0 likes
  • playlist
  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dont want to hear it

There has to be a way to not have to listen to certain artists or bands with a paid subscription? Can anybody please tell me if there is a way to never have certain groups and not just songs play again?

  • Visitor
  • There has to be a way to not have to listen to certain artists or bands with a paid subscription? Can anybody please tell me if there is a way to never have certain groups and not just songs play aga...
  • Mitre226644
  • Roadie
  • 263 Views
  • 4 replies
  • 0 likes
  • 263 Views
  • 4 replies
  • 0 likes

Superuser Contribution My likes keep disappearing from songs, randomly

PlanPremiumCountryHungaryDeviceAndroid 9 phone, desktop PCOperating SystemAndroid, Windows 10 My Question or IssueMy likes keep disappearing from songs, randomly. It's something like if i like new songs, older likes removed. Are the number of likes a...

  • Casual Listener
  • Plan Premium Country Hungary Device Android 9 phone, desktop PC Operating System Android, Windows 10   My Question or Issue My likes keep disappearing from songs, randomly. It's someth...
  • _WERM_
  • Casual Listener
  • 8158 Views
  • 25 replies
  • 7 likes
  • bug
    disappearing
    like
    limit
  • 8158 Views
  • 25 replies
  • 7 likes

Superuser Contribution Customize order of podcasts?

PlanPremiumCountryUSA DeviceSamsung Galaxy Operating SystemAndroid My Question or IssueCan I customize order of podcasts I follow on my android like I can on Stitcher? I don't want a playlist of specific episodes - I'm trying to arrange the order of ...

  • Casual Listener
  • Plan Premium Country USA   Device Samsung Galaxy  Operating System Android    My Question or Issue Can I customize order of podcasts I follow on my android like I can o...
  • Susan_GP
  • Moderator
  • 272 Views
  • 3 replies
  • 1 likes
  • 272 Views
  • 3 replies
  • 1 likes

Solved!! Public Playlists

Hi!I have a family subscription.On my main account/profil I have 480 public Playlists. On my second account/Profil I can see only 200 playlists. Why I can't see all the 480 playlists???

  • Newbie
  • Hi! I have a family subscription. On my main account/profil I have 480 public Playlists.   On my second account/Profil I can see only 200 playlists.   Why I can't see all the 480 playlists???
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution album collections

We can add albums to our Library, but it would be great if we could also have the option to put these into 'Collections', within the Albums feature. In other words, choose how we want to group together certain albums, and give that collection our own...

  • Visitor
  • We can add albums to our Library, but it would be great if we could also have the option to put these into 'Collections', within the Albums feature. In other words, choose how we want to group togeth...
  • fsdsdfsdfsdfsd
  • Casual Listener
  • 2050 Views
  • 4 replies
  • 6 likes
  • 2050 Views
  • 4 replies
  • 6 likes

Superuser Contribution Not all playlists showing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I follow a spotify user. The user has several playlists. Not all of the user's playlists dis...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Yordan
  • Moderator
  • 594 Views
  • 1 replies
  • 0 likes
  • 594 Views
  • 1 replies
  • 0 likes

Superuser Contribution No new music (tech help?)

Spotify is no longer giving any new suggestions; smart shuffle, Dj, made for you/suggested, etc. etc. nothing new is showing. Is there some sort of setting to update? I have cleared cache, searched for random songs to reset algorithm, etc. No clue ho...

  • Newbie
  • Spotify is no longer giving any new suggestions; smart shuffle, Dj, made for you/suggested, etc. etc. nothing new is showing. Is there some sort of setting to update? I have cleared cache, searched f...
  • Susan_GP
  • Moderator
  • 184 Views
  • 2 replies
  • 1 likes
  • 184 Views
  • 2 replies
  • 1 likes

Superuser Contribution How do I delete a playlist I don't want?

Plan Premium CountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a single playlist with all the songs I want in it. Somehow I've created some mo...

  • Casual Listener
  • Plan   Premium   Country Australia   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Ques...
  • Lyubka
  • Moderator
  • 237 Views
  • 3 replies
  • 0 likes
  • 237 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Extended playlist

Earlier this year, you had an option to extend our "liked songs" playlist for example with new music, now we have thie AI shuffle thing. If you brought back the "adding new music randomly in your playlist if you want" feature, I'd be happy.

  • Newbie
  • Earlier this year, you had an option to extend our "liked songs" playlist for example with new music, now we have thie AI shuffle thing. If you brought back the "adding new music randomly in your pla...
  • Yordan
  • Moderator
  • 692 Views
  • 1 replies
  • 0 likes
  • 692 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing favorite album

PlanFamily PremiumCountrySweden, SpainDevice(PC, iPhones, iPads)Operating System(iOS, Windows 11) My Question or IssueHi, I have had Deep Purple's live album "Total Abandon" on my play list for a few years. Since a year or two back I cannot play any ...

  • Casual Listener
  • Plan Family Premium Country Sweden, Spain Device (PC, iPhones, iPads) Operating System (iOS, Windows 11)   My Question or Issue Hi,   I have had Deep Purple's live album "Total ...
  • jamlindell
  • Casual Listener
  • 139 Views
  • 2 replies
  • 0 likes
  • missing album
  • 139 Views
  • 2 replies
  • 0 likes