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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54642 Views
  • 59 replies
  • 61 likes
  • 54642 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24228 Views
  • 44 replies
  • 28 likes
  • 24228 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120685 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120685 Views
  • 62 replies
  • 48 likes

Solved!!Superuser Contribution My playlist offlline stops playing after 3 times

PlanPremiumDeviceGalaxy 72IssueMy offline playlist will stop after 3 times. Can someone help me?Like to listen the whole day. Thank very much. My Question or Issue

  • Casual Listener
  •   Plan Premium Device Galaxy 72 Issue My offline playlist will stop after 3 times. Can someone help me? Like to listen the whole day.  Thank very much.      My Que...
  • Eni
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Leaving a playlist as a creator

PlanPremiumCountry DeviceMacbook Pro late 2016Operating SystemiOS My Question or IssueI have to leave a private collaborative playlist that I created and shared with someone. I should not delete it, that person should be able to see and edit it.

  • Newbie
  • Plan Premium Country   Device Macbook Pro late 2016 Operating System iOS   My Question or Issue I have to leave a private collaborative playlist that I created and shared with som...
  • Lyubka
  • Moderator
  • 7759 Views
  • 5 replies
  • 0 likes
  • 7759 Views
  • 5 replies
  • 0 likes

Superuser Contribution Your Niche Mixes: a collection of tracks I've already heard

I genuinely appreciate the concept behind Niche Mixes, as it offers a genre cluster based on my preferences, enabling me to explore and discover new music.However, there are a couple of issues that I've encountered:The mobile version (for Android) of...

  • Regular
  • I genuinely appreciate the concept behind Niche Mixes, as it offers a genre cluster based on my preferences, enabling me to explore and discover new music. However, there are a couple of issues that...
  • Project32
  • Newbie
  • 368 Views
  • 2 replies
  • 1 likes
  • 368 Views
  • 2 replies
  • 1 likes

Superuser Contribution Liked Songs gone after account reinstatement

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 7Operating System(Android 13) My Question or IssueHi everyone! Recently, I had my Spotify account reinstated. In the time it was disabled, my plan changed from Premium (Duo) to Free. When I tried to a...

  • Newbie
  • Plan Premium Country United States Device Google Pixel 7 Operating System (Android 13)   My Question or Issue Hi everyone! Recently, I had my Spotify account reinstated. In the ti...
  • Dian
  • Spotify Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files song covers are missing or mismatched

PlanPremiumCountryCroatia DeviceiPhone 13Operating SystemiOS 16 My Question or IssueWithin the last day or two my local files have gotten completely messed up. Some songs just got greyed out for seemingly no reason while others are having wrong cover...

  • Newbie
  • Plan Premium Country Croatia   Device iPhone 13 Operating System iOS 16   My Question or Issue Within the last day or two my local files have gotten completely messed up. Some so...
  • Dian
  • Spotify Legend
  • 367 Views
  • 4 replies
  • 1 likes
  • 367 Views
  • 4 replies
  • 1 likes

Is there still a limit on the liked songs playlist, or can i now add more than 10.000 songs there?

None of the below information is required. HowIs there still a limit on the liked songs playlist or can i and there more than 10.000 songs, tooever, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPho...

  • Newbie
  • None of the below information is required. HowIs there still a limit on the liked songs playlist or can i and there more than 10.000 songs, too ever, the more you provide the easier it will be for u...
  • TheOnlyRedPanda
  • Casual Listener
  • 20318 Views
  • 7 replies
  • 2 likes
  • 20318 Views
  • 7 replies
  • 2 likes

Solved!!Superuser Contribution Help me understand Spotify's queue

I'm coming to Spotify from years Rdio, and I'm totally confused about how Spotify does play queues. Maybe you can help me understand Spotify's logic. My goal is Start playing an albumWhile the first album is playing, queue up another album to play af...

  • Casual Listener
  • I'm coming to Spotify from years Rdio, and I'm totally confused about how Spotify does play queues. Maybe you can help me understand Spotify's logic.   My goal is   Start playing an al...
  • Shon1178
  • Visitor
  • 56280 Views
  • 65 replies
  • 32 likes
  • 56280 Views
  • 65 replies
  • 32 likes

Can't Find a Song in a Playlist. Could I have accidentally deleted it?

I have been enjoying the Spotify playlist- Songs to Test Your Headphones With. "What A Fool Believes" by the Doobie Brothers was on that playlist. Now it is not! Could I have accidentally deleted it? I don't think so, because it is not a playlist I c...

  • Newbie
  • I have been enjoying the Spotify playlist- Songs to Test Your Headphones With. "What A Fool Believes" by the Doobie Brothers was on that playlist. Now it is not! Could I have accidentally deleted it?...
  • fumikimkim
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Uploading playlists FROM my ipod Nano TO spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi Friends - I am helping an older friend get started with Spotify. She has an ipod Nano with...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi Frie...
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Solved!! How to upload local files as podcasts to include 15s skip/rewind buttons?

Hi there, I like to use Spotify's brilliant local file access feature to be able to upload personal playlists for audiobooks and podcasts for which I have the MP3 files downloaded on my computer, but my issue is that local files get registered as son...

  • Newbie
  • Hi there, I like to use Spotify's brilliant local file access feature to be able to upload personal playlists for audiobooks and podcasts for which I have the MP3 files downloaded on my computer,...
  • username-taken
  • Casual Listener
  • 4356 Views
  • 2 replies
  • 5 likes
  • 4356 Views
  • 2 replies
  • 5 likes

Superuser Contribution Can't listen anymore to Paraiso from SOIL & "**bleep**" SESSIONS!!

PlanPremiumCountryEl SalvadorOperating SystemWindows 10 My Question or IssueHello I want to know why this song is not more available for me to listen https://open.spotify.com/track/68ovj84IrJwY6zUo2YdqYb?si=b40c2a064935467dAcutally happened with a lo...

  • Visitor
  •   Plan Premium Country El Salvador Operating System Windows 10   My Question or Issue Hello I want to know why this song is not more available for me to listen https://open.spotify...
  • Yordan
  • Moderator
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keep the same songs from being recommended

Its incredibly frustrating and annoying that within an hour time ive had the same song(s) recommended to me like 6/7 times.usually its literally 3 of the same songs but a diffrent remix in ONE recommended listor just remix versions of songs in my pla...

  • Newbie
  • Its incredibly frustrating and annoying that within an hour time ive had the same song(s) recommended to me like 6/7 times. usually its literally 3 of the same songs but a diffrent remix in ONE reco...
  • momguyver30
  • Visitor
  • 2522 Views
  • 2 replies
  • 3 likes
  • recommendation
    Recommendations
    recommended
    recommended for you
    Recommended Songs
  • 2522 Views
  • 2 replies
  • 3 likes

Solved!!Superuser Contribution Can`t Delete a Outgreyed Local Song in my Liked Songs List

PlanPremiumCountryDeDeviceon All DevicesOperating System My Question or IssueCan`t Delete a Local Song in my Liked Songs (Songs with Heart Marker). The Song no Longer exist on my Computer, and i cant Delete it..

  • Casual Listener
  • Plan Premium Country De Device on All Devices Operating System     My Question or Issue Can`t Delete a Local Song in my Liked Songs (Songs with Heart Marker). The Song no Longer e...
  • To_mate711
  • Casual Listener
  • 235 Views
  • 2 replies
  • 0 likes
  • 235 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlist keeps getting taking down

Does anyone know why is this happening? My playlist doesn't have a single bad word or explicit names, etc. The cover picture is one I took and yet this keeps happening, today we set a record of e-mails received. Look at this: spotify:playlist:2vgSRhB...

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  • Casual Listener
  • Does anyone know why is this happening? My playlist doesn't have a single bad word or explicit names, etc. The cover picture is one I took and yet this keeps happening, today we set a record of e-mai...
  • JRT1
  • Casual Listener
  • 1091 Views
  • 6 replies
  • 3 likes
  • 1091 Views
  • 6 replies
  • 3 likes

Superuser Contribution Hitting The Playlist Name Doesn't Take You To The Currently Playing Song On The Playlist

PlanPremium CountryUSADeviceGoogle Pixel 5Operating SystemAndroid 13My Question or IssueOn the mobile app when you hit the playlist name up top it used to take you the spot of the currently playing song on the Playlist. Now it takes you to the beginn...

  • Roadie
  •   Plan Premium  Country USA Device Google Pixel 5 Operating System Android 13 My Question or Issue On the mobile app when you hit the playlist name up top it used to take you the ...
  • Bizatts
  • Roadie
  • 186 Views
  • 2 replies
  • 0 likes
  • 186 Views
  • 2 replies
  • 0 likes

Superuser Contribution Multiple Album Versions not Showing in Search

This version of Is This It by the Strokes, that I have linked here, does not show up in search, as shown in the screenshot I have attached. https://open.spotify.com/album/2yNaksHgeMQM9Quse463b5?si=5-B0NJT-RyaK9BW4BbVglg This is the version with "New ...

  • Music Fan
  • This version of Is This It by the Strokes, that I have linked here, does not show up in search, as shown in the screenshot I have attached. https://open.spotify.com/album/2yNaksHgeMQM9Quse463b5?...
  • Alex
  • Spotify Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to remove Spotify as a playlist collaborater

I have a playlist that i curated with love and care at the beginning of summer. Today, Spotify decided that my playlist wasn't good enough and appointed itself as a co creator to mix in music i don't want or need. Rude. I disabled autoplay similar co...

  • Newbie
  • I have a playlist that i curated with love and care at the beginning of summer.  Today, Spotify decided that my playlist wasn't good enough and appointed itself as a co creator to mix in music i...
  • Yordan
  • Moderator
  • 346 Views
  • 2 replies
  • 0 likes
  • 346 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How to list all my artists?

PlanPremiumCountrySwedenDeviceSamsung Galaxy S20, WindowsOperating SystemAndroid 12, Windows 10 My Question or IssueWhen I go to Your Library and select Artist I only see 12 artists, in Albums there are 5 albums. I have hundreds of both artists and a...

  • Casual Listener
  • Plan Premium Country Sweden Device Samsung Galaxy S20, Windows Operating System Android 12, Windows 10   My Question or Issue When I go to Your Library and select Artist I only see 12 ...
  • Lyubka
  • Moderator
  • 8480 Views
  • 9 replies
  • 1 likes
  • 8480 Views
  • 9 replies
  • 1 likes

Superuser Contribution Offline mode questions

PlanPremiumCountryUSA DeviceSamsung Galaxy S10+ Operating SystemAndroid 12 My Question or IssueSo I have a roughly 30 mile drive (one way) every day to/from work, mostly through the toolies, so cell signal is unreliable. Yay for offline mode and bein...

  • Visitor
  • Plan Premium Country USA   Device Samsung Galaxy S10+   Operating System Android 12   My Question or Issue So I have a roughly 30 mile drive (one way) every day to/from wor...
  • Eni
  • Moderator
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

My Library

PlanPremiumCountrySouth AfricaDevice(iPhone 8, )Operating System(iOS 16.3.1 ,Windows 10) My Question or IssueWhen I upgraded from free to premium my library and playlists dissapeared. How can I get them back? They are not in recovered playlists

  • Visitor
  •   Plan Premium Country South Africa Device (iPhone 8, ) Operating System (iOS 16.3.1 ,Windows 10)   My Question or Issue When I upgraded from free to premium my library and playl...
  • Amayy
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes