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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Not applicable
  • 184105 Views
  • 68 replies
  • 71 likes
  • 184105 Views
  • 68 replies
  • 71 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • JanneJeremias
  • Casual Listener
  • 57707 Views
  • 85 replies
  • 34 likes
  • 57707 Views
  • 85 replies
  • 34 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 141536 Views
  • 63 replies
  • 49 likes
  • Connect
    JAM
  • 141536 Views
  • 63 replies
  • 49 likes

Solved!!Superuser Contribution Spotify always plays music from one playlist

PlanPremiumCountrypoland Devicerealme 7 5g/pc Operating Systemandroid10/windows 11 My Question or Issuespotify always plays music from one playlist, it happend only on this account, when a song is over or I'll skip a song, spotify automatically plays...

  • Casual Listener
  • Plan Premium Country poland  Device realme 7 5g/pc  Operating System android10/windows 11   My Question or Issue spotify always plays music from one playlist, it happend only...
  • Elena
  • Moderator
  • 1928 Views
  • 6 replies
  • 0 likes
  • 1928 Views
  • 6 replies
  • 0 likes

Superuser Contribution Wrapped 2023 displays songs ive never even heard of let alone listened to.

PlanPremiumCountryEnglandDeviceSamsung Galaxy S20 UltraOperating SystemAndroid Oreo My Question or IssueI had a ation for my Wrapped 2023 playlist. Upon clicking it, it just took me to the homepage which advertised my Wrapped 2023 playlist, when I go...

  • Newbie
  • Plan Premium Country England Device Samsung Galaxy S20 Ultra Operating System Android Oreo   My Question or Issue I had a ation for my Wrapped 2023 playlist. Upon clicking it, it just ...
  • Eni
  • Moderator
  • 690 Views
  • 3 replies
  • 1 likes
  • 690 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Recently played list disappeared on Mac

Plan FreeFree/Premium FreeCountry Canada Device MacBook Air(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System iOS 10.15.7(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't see Recently Played anymore. This was a grea...

  • Newbie
  • Plan Free Free/Premium Free Country Canada   Device MacBook Air (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System iOS 10.15.7 (iOS 10, Android Oreo, Windows 10,etc...
  • Maria
  • Moderator
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bring back the ability to add a song to a playlist more than once!

Please bring back the ability to add songs more than once in the same playlist! This is one of the main reasons I liked you more than similar platforms/apps!

  • Regular
  • Please bring back the ability to add songs more than once in the same playlist! This is one of the main reasons I liked you more than similar platforms/apps! 
  • Joan
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Provide more ways to organize playlists, such as folders

I have a ton of playlists and I think it would be helpful to have some more organizational features for them. Pinning is helpful but pinned or unpinned really only provides two subdivisions and you kind of have to scroll through all of your pinned pl...

  • Newbie
  • I have a ton of playlists and I think it would be helpful to have some more organizational features for them. Pinning is helpful but pinned or unpinned really only provides two subdivisions and you k...
  • laylamolen
  • Newbie
  • 425 Views
  • 2 replies
  • 0 likes
  • 425 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot Remove Song from Playlist

PlanPremiumCountryUnited StatesDeviceiPhone 15 Pro My Question or IssueI have been trying to remove You’re a Mean One, Mr. Grinch from my Christmas playlist for the last two years. Everything I have tried has failed. I click on “Remove from Playlist”...

  • Visitor
  •   Plan Premium Country United States Device iPhone 15 Pro   My Question or Issue I have been trying to remove You’re a Mean One, Mr. Grinch from my Christmas playlist for the last ...
  • AlejaR
  • Moderator
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stop downloads syncronising between (identical)(Android) devices

PlanPremiumCountryDenmarkDevices2 Sony XZ2 Compact phones running latest version of SpotifyOperating SystemAndroid 10My Question or IssueAs stated above I have two of the same phone. One I use as my phone and the other as my »mp3 player/ipod« (rememb...

  • Gig Goer
  • Plan Premium Country Denmark Devices 2 Sony XZ2 Compact phones running latest version of Spotify Operating System Android 10 My Question or Issue As stated above I have two of the same phone...
  • ssssaaaa
  • Gig Goer
  • 244 Views
  • 2 replies
  • 0 likes
  • Android
    downloads
    identical devices
    identical phones
    multiple devices
  • 244 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify lost >50% of my "liked songs"

My Question or IssueI just realized that most of my "liked songs" are now missing!! I used to have almost 2000 "liked songs" but now I only have 821. What happened? Can I get them back? I tried recovering a playlist but I never deleted it so that did...

  • Newbie
  • My Question or Issue I just realized that most of my "liked songs" are now missing!! I used to have almost 2000 "liked songs" but now I only have 821. What happened? Can I get them back? I tried rec...
  • Joan
  • Moderator
  • 369 Views
  • 3 replies
  • 0 likes
  • 369 Views
  • 3 replies
  • 0 likes

i cant find a playlist i deleted few months ago.

i checked in recover playlist option in my profile but still cant see it.

  • Visitor
  • i checked in recover playlist option in my profile but still cant see it.
  • Amayy
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Songs liked not showing in library

I have tried to move over from apple music. I moved everything over into a playlist and have transferred the playlist. I have then liked all the songs in my playlist. Despite this when I go on my library and albums/artists it only shows 1 or two. Thi...

  • Visitor
  • I have tried to move over from apple music. I moved everything over into a playlist and have transferred the playlist. I have then liked all the songs in my playlist. Despite this when I go on my lib...
  • Amayy
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

How do I add a song to my playlist?

I want to add a song but can't see instructions anywhere on how to do this

  • Visitor
  • I want to add a song but can't see instructions anywhere on how to do this
  • AdamDamon
  • Spotify Star
  • 648 Views
  • 1 replies
  • 0 likes
  • 648 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Empty but not empty

  PlanFreeCountryUSADeviceiPhone 13My Question or IssueWhen adding a choosing to add a new song to a playlist, they all say they’re empty. However when going to the actual playlist, the songs are still in there. I tried deleting and reinstalling Spot...

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  • Casual Listener
  •    Plan Free Country USA Device iPhone 13 My Question or Issue When adding a choosing to add a new song to a playlist, they all say they’re empty. However when going to the actual playlist, t...
  • jumicno
  • Casual Listener
  • 178 Views
  • 2 replies
  • 0 likes
  • 178 Views
  • 2 replies
  • 0 likes

Superuser Contribution Re: Extended data been sent to me. Missing data from October to January 2023

Hey folks, are there still any problems with the data? Because I've requested my data from Spotify a few weeks ago, maybe two months, and I've just noticed in stats.fm that my data for the time between January and May 2017 is completely missing. Ever...

  • Casual Listener
  • Hey folks, are there still any problems with the data? Because I've requested my data from Spotify a few weeks ago, maybe two months, and I've just noticed in stats.fm that my data for the time betwe...
  • Joan
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to change and control music from a different device

PlanPremiumCountrySouth AfricaDeviceSamsung A53Operating SystemAndroid My Question or IssueOn my phone, there is a selection of your liked songs to get chilled or happy songs. So I clicked that cause it's only on the phone and not on the laptop to pl...

  • Casual Listener
  • Plan Premium Country South Africa Device Samsung A53 Operating System Android    My Question or Issue On my phone, there is a selection of your liked songs to get chilled or happy...
  • Joan
  • Moderator
  • 450 Views
  • 4 replies
  • 0 likes
  • 450 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Local content not syncing between Mac and Windows

PlanPremiumCountryThailandOperating SystemWindows 11 My Question or IssueLocal songs on Windows does not sync with all my other devices (Mac, iOS, Android)This is what it looks like on Windows:And this is how it looks like on my other devices:I'm als...

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  • Newbie
  • Plan Premium Country Thailand Operating System Windows 11   My Question or Issue Local songs on Windows does not sync with all my other devices (Mac, iOS, Android) This is what it looks...
  • Vasil
  • Moderator
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blends not working

PlanPremiumCountryCanada Device(Huawei P30)Operating System(Android) My Question or IssueI have attempted to create a blend with a friend and each time we click on "join" it says "Something went wrong" and yes, we tried reinstalling Spotify and the e...

  • Newbie
  • Plan Premium Country Canada   Device (Huawei P30) Operating System (Android)   My Question or Issue I have attempted to create a blend with a friend and each time we click on "jo...
  • Yordan
  • Moderator
  • 755 Views
  • 3 replies
  • 8 likes
  • Blend
    Blends
  • 755 Views
  • 3 replies
  • 8 likes

Superuser Contribution Change in view of shared Playlists

Beginning this week when I share playlists it shows a preview of the songs. I only want it to show the playlist image not the song preview. It appears that Spotify made this change in the last week. Can I change it in my settings so the songs preview...

  • Newbie
  • Beginning this week when I share playlists it shows a preview of the songs. I only want it to show the playlist image not the song preview. It appears that Spotify made this change in the last week. ...
  • Yordan
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Local files not working :(

Hi! My local files show up on my laptop and on my phone, but on my phone they’re faded and grey. I can play them on my laptop but not on the phone. They come from a valid source (mp4, i checked) and I have tried using different wifi and data hotspots...

  • Newbie
  • Hi!   My local files show up on my laptop and on my phone, but on my phone they’re faded and grey. I can play them on my laptop but not on the phone.   They come from a valid source (mp...
  • Not applicable
  • 1148 Views
  • 4 replies
  • 0 likes
  • file
    files
    local
    local files
    Spotify
  • 1148 Views
  • 4 replies
  • 0 likes

Superuser Contribution Songs keep disappearing until Desktop app opens...

PlanPremium CountryCanada DeviceiPhone 15 Operating SystemiOS 17.1 My Question or IssueHi, my songs on my phone keep going grey even though I have successfully downloaded them to my phone... they are grey until I turn on the PC desktop spotify app, a...

  • Gig Goer
  • Plan Premium   Country Canada   Device iPhone 15   Operating System iOS 17.1   My Question or Issue Hi, my songs on my phone keep going grey even though I have succes...
  • OscarDC
  • Moderator
  • 439 Views
  • 9 replies
  • 0 likes
  • 439 Views
  • 9 replies
  • 0 likes

Superuser Contribution Played song is not synchronizing with 2nd device

PlanPremiumCountryAustriaDeviceSamsung Galaxy S20 & Desktop PCOperating SystemAndroid 13 (One UI 5.1) & Windows 10 My Question or IssueI currently have to problem that only the last 150 songs I currently play, which I've added to my favourite list, a...

  • Casual Listener
  • Plan Premium Country Austria Device Samsung Galaxy S20 & Desktop PC Operating System Android 13 (One UI 5.1) & Windows 10   My Question or Issue I currently have to problem tha...
  • Maria
  • Moderator
  • 235 Views
  • 3 replies
  • 0 likes
  • 235 Views
  • 3 replies
  • 0 likes