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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • mrjinx0521
  • Regular
  • 68387 Views
  • 60 replies
  • 66 likes
  • 68387 Views
  • 60 replies
  • 66 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • brianlincol
  • Regular
  • 33708 Views
  • 56 replies
  • 30 likes
  • 33708 Views
  • 56 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 130833 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 130833 Views
  • 62 replies
  • 48 likes

Superuser Contribution Songs and Playlists that are not mine show up on my home tab

PlanFreeCountryUnited StatesDeviceiPhone 14, PCOperating SystemiOS, Windows My Question or IssueRecently, about a week ago, my Spotify started acting weird. Discover Weeklys, Daily Mixes, and On Repeats that don't belong to me/have artists or songs I...

  • Casual Listener
  • Plan Free Country United States Device iPhone 14, PC Operating System iOS, Windows   My Question or Issue Recently, about a week ago, my Spotify started acting weird. Discover Weeklys,...
  • Susan_GP
  • Moderator
  • 1001 Views
  • 9 replies
  • 1 likes
  • 1001 Views
  • 9 replies
  • 1 likes

Superuser Contribution How to recreate after “This playlist isn’t available”?

PlanFree/FreeCountryUK/RussiaDeviceiPhone 10/iPhone 8Operating SystemiOS 16My Question or Issue I am in the UK and have a free account. My fiancé is in Russia and had a free account (but can no longer access it). My fiancé previously created two play...

  • Newbie
  • Plan Free/Free Country UK/Russia Device iPhone 10/iPhone 8 Operating System iOS 16 My Question or Issue   I am in the UK and have a free account. My fiancé is in Russia and had a free ...
  • Lyubka
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Husband Is blocked me

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Pin only 2

I'm trying to pin my top 4 favourite playlists. I have 2 pinned, but when I try to add a 3 it says I can only pin 4 and I'm out of pins. Is there some secret pins somewhere that I can't see or is this just a straight up glitch?

  • Casual Listener
  • I'm trying to pin my top 4 favourite playlists. I have 2 pinned, but when I try to add a 3 it says I can only pin 4 and I'm out of pins. Is there some secret pins somewhere that I can't see or is thi...
  • Dian
  • Spotify Legend
  • 848 Views
  • 7 replies
  • 0 likes
  • 848 Views
  • 7 replies
  • 0 likes

Superuser Contribution ≈60 OF THE 618 SONGS IN MY LIKED SONGS LIST ARE DISPLAYED

PlanPREMIUM DevicePIXEL 6AOperating SystemLATEST ANDROID My Question or IssueNo, I don't have any filters on. Suddenly only (the same) 50 to 60 songs are showing up in my Liked Songs playlist for the last day or so, regardless of any settings that I ...

  • Newbie
  • Plan PREMIUM  Device PIXEL 6A Operating System LATEST ANDROID   My Question or Issue No, I don't have any filters on. Suddenly only (the same) 50 to 60 songs are showing up in my Li...
  • Susan_GP
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't save my liked songs to a playlist

PlanPremium Device(Galaxy A13) My Question or Issue Hey this is my first post here. My problem is basically that I can't seem to transfer and/or save my liked songs anywhere else. For some context, I need to create a new account and really don't wann...

  • Casual Listener
  •   Plan Premium   Device (Galaxy A13)   My Question or Issue   Hey this is my first post here. My problem is basically that I can't seem to transfer and/or save my liked s...
  • vitinho9
  • Casual Listener
  • 910 Views
  • 3 replies
  • 1 likes
  • 910 Views
  • 3 replies
  • 1 likes

How do I remove a duplicated single

Is it possible to remove a duplicated single? On some devices there is just one and on others two. Any help would be much appreciated. https://open.spotify.com/artist/7gkkGgqdDjodQ8PAcNbFaW?si=WWaOw-kxSFCxPUOFe_VUpw

  • Casual Listener
  • Is it possible to remove a duplicated single?  On some devices there is just one and on others two. Any help would be much appreciated.    https://open.spotify.com/artist/7gkkGgqdDj...
  • Amayy
  • Spotify Star
  • 261 Views
  • 3 replies
  • 0 likes
  • 261 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Not able to search on liked songs when enhance is enabled

PlanPremiumCountryBrazilDeviceSamsung Galaxy S21 Ultra)Operating System(Android 12, One UI 4.1) My Question or IssueI can't use the search function on my Liked Songs playlist when the "enhance" feature is on. I think it would be useful to have it so ...

  • Newbie
  • Plan Premium Country Brazil Device Samsung Galaxy S21 Ultra) Operating System (Android 12, One UI 4.1)   My Question or Issue I can't use the search function on my Liked Songs pla...
  • mois23
  • Casual Listener
  • 1390 Views
  • 8 replies
  • 1 likes
  • 1390 Views
  • 8 replies
  • 1 likes

Superuser Contribution Deleted songs are not being deleted

I have deleted songs that have been added to my playlist that I didn't want and also songs that I am tired of and have deleted are still being played on my Windows desktop app. Why aren't they being deleted?

  • Casual Listener
  • I have deleted songs that have been added to my playlist that I didn't want and also songs that I am tired of and have deleted are still being played on my Windows desktop app.   Why aren't th...
  • Dian
  • Spotify Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to disable startup songs?

Upon starting up the app, the last song I listened to is still there, which makes it really inconvenient to reshuffle the playlist that it's in. Is there a way to make it so that when you close the app, it doesn't remember what song you were on?

  • Newbie
  • Upon starting up the app, the last song I listened to is still there, which makes it really inconvenient to reshuffle the playlist that it's in. Is there a way to make it so that when you close the a...
  • AlejaR
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily Mix Content Outdated Bug

Hi, On the home page for daily mixes, it'll say some of the artists featured in the playlist. However, when I click play (without going to the playlist), it starts playing music clearly from a different genre, perhaps with cached values from the prev...

  • Casual Listener
  • Hi,   On the home page for daily mixes, it'll say some of the artists featured in the playlist. However, when I click play (without going to the playlist), it starts playing music clearly from...
  • AlejaR
  • Moderator
  • 185 Views
  • 3 replies
  • 0 likes
  • 185 Views
  • 3 replies
  • 0 likes

Superuser Contribution Liked songs glitched

PlanPremiumDeviceiPhone 13Operating SystemiOS 17 & 16 My Question or IssueLiked songs glitches out, I cannot swipe to queue songs or search songs. I've tried deleting the app and redownloading, updated the app and even updated to the new iOS in hopes...

  • Newbie
  • Plan Premium Device iPhone 13 Operating System iOS 17 & 16   My Question or Issue Liked songs glitches out, I cannot swipe to queue songs or search songs. I've tried deleting  t...
  • AlejaR
  • Moderator
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Starting page doesn't update

PlanPremiumCountryGermany DeviceIphone 11, Laptop My Question or IssueMy recently listened to playlists on the front page aren't updated and show the same for weeks now when they always updated after listening to something now. I logged out of all de...

  • Casual Listener
  •   Plan Premium Country Germany   Device Iphone 11, Laptop     My Question or Issue My recently listened to playlists on the front page aren't updated and show the same ...
  • lenfantsauvagee
  • Casual Listener
  • 294 Views
  • 6 replies
  • 0 likes
  • 294 Views
  • 6 replies
  • 0 likes

How to remove "DJ" from library sidebar (desktop app)?

Not interested in this. It would be fine just in the library, but for whatever reason it's now appearing in my sidebar with all of my custom playlists, and can't be removed or deleted. I don't want it there. I will never use it. Lame.

  • Casual Listener
  • Not interested in this. It would be fine just in the library, but for whatever reason it's now appearing in my sidebar with all of my custom playlists, and can't be removed or deleted. I don't want i...
  • sj585
  • Regular
  • 3270 Views
  • 3 replies
  • 6 likes
  • 3270 Views
  • 3 replies
  • 6 likes

Personalized Artist Radios just recommends you songs you already know

Personalized radios show a fundamental misunderstanding of what many users like to use artist radios for. When I go to an artist radio, I am almost always looking for music related to THAT artist. I am not looking for music curated to me specifically...

  • Newbie
  • Personalized radios show a fundamental misunderstanding of what many users like to use artist radios for. When I go to an artist radio, I am almost always looking for music related to THAT artist. I ...
  • 294 Views
  • 0 replies
  • 5 likes
  • 294 Views
  • 0 replies
  • 5 likes

Superuser Contribution Offline Music isn't playable

Downloaded isn't accessible at all when on offline modePlanPremiumCountryIndiaDevice(OnePlus Nord 2T)Operating System(Android Oreo) My Question or IssueI've tried clearing the cache plenty of time but it didn't work out and i also to tried reinstalli...

  • Visitor
  • Downloaded isn't accessible at all when on offline mode Plan Premium Country India Device (OnePlus Nord 2T) Operating System (Android Oreo)   My Question or Issue I've tried clea...
  • Dian
  • Spotify Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Majority of playlist disappeared

After a recent update to version 8.8.70.532 majority of my downloaded music from my playlist has disappeared. I am still connected to the internet and most of my songs are still grayed out. I have deleted and reinstalled the app and still have the sa...

  • Newbie
  • After a recent update to version 8.8.70.532 majority of my downloaded music from my playlist has disappeared. I am still connected to the internet and most of my songs are still grayed out. I have de...
  • AlejaR
  • Moderator
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t add song to playlist, only Liked Songs

Trying to add a song to a current, shared playlist but the only option I get is adding it to Liked Songs! I’ve never had this problem before. Also, recently changed from a free plan to a family premium plan. Help!PlanPremiumCountryUSDeviceiPhone 14 P...

  • Visitor
  • Trying to add a song to a current, shared playlist but the only option I get is adding it to Liked Songs!  I’ve never had this problem before. Also, recently changed from a free plan to a family...
  • AlejaR
  • Moderator
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo eliminar un audio de mi biblioteca

Exporte música de mi dispositivo a Spotify, no me gustó ninguna y elimine todas pero quedó un audio que no desaparece y no se cómo se multiplico y ahora son dos

  • Visitor
  • Exporte música de mi dispositivo a Spotify, no me gustó ninguna y elimine todas pero quedó un audio que no desaparece y no se cómo se multiplico y ahora son dos 
  • Eni
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Location of Playlist (Playlist Folder)

PlanPremiumCountryUSA Device( Macbook Pro late 2016) My Question or IssueI was trying to organize my playlists and lost a beloved folder (All of the classes I taught in 2019 and the playlists for each). It must be in a sub playlist folder of a playli...

  • Regular
  •   Plan Premium Country USA   Device ( Macbook Pro late 2016)   My Question or Issue I was trying to organize my playlists and lost a beloved folder (All of the classes I taug...
  • AlejaR
  • Moderator
  • 332 Views
  • 3 replies
  • 0 likes
  • 332 Views
  • 3 replies
  • 0 likes