App doesn't recognize my Premium account on my iPhone

[mypenburg]

Since the last update my Spotify App on my iPhone doesn't recognize my Premium account anymore. On my Mac it still says I have a Premium account.

I can log in on the app, search music, but when I press a song, I get a new screen that says it's Premium material and that you need a Premium account to listen to this song. 

I monthly pay 9,99, but it just doesn't work!!

Please give me a solution soon or I will stop using Premium!

Gr. Michiel

[Waqas]

Same problem here!

Just signed on and payed for premium, but it doesn't work!

Using it on a squeezebox touch, it doesn't recognize my account, tried typing in mail/spotify id, just tells me that i need premium service.

Also downloaded the windows app, same problem, no premium features only basic interface with ads!

This is not a good first impression of your service!

[mbmjk]

THis started happening to me yesterday and continuing today

[bjorn2run]

Yes same happening to me. Bought Premium subscription, works fine on my Mac, but not on my iPhone

[vinc1994]

same here

[meahtenoha]

mypenburg - You had created a duplicate account on our system via Facebook. That has now been deleted--please log out and log back in with your 'mypenburg' username. 

waqas, mbmjk, bjorn2run - I've checked your accounts and the upgrade should have gone through. Please log out and log in again. 

vinc1994 - You also created duplicate account, but the duplicate was upgraded to Premium rather than your 'vinc1994' account. Have a look in your inbox as I've sent you an email with further instructions.

[deepslackerjazz]

Im having the same issue!! is there any way you could help me out too? thanks so much!

[Werns]

I'm having the same problem.

Just started my Premium account today but it is not working. This is a problem on both PC (Still get commercials) and iPhone that is unusable.

Edit: Aaaaand now it works

[meahtenoha]

Hi Deepslackerjazz--

Are you still having trouble with your account? I've just checked and the upgrade has definitely gone through.

[krus_]

I think i have the same problem. I just uppgraded my account to premium but it does not work on my Iphone on or my computer. it tells me i need a premium account to stream musik. when i login to get premium(again) the website tells me i alredy have spotify premium. help!!

[billsten]

Hi!

Edit: 

I have sort of the same problem. When I visit Spotifys webpage it says that I have a premium account, but my spotify, on the laptop, says unlimited and my iphone cant neither sync or stream songs.

[deepslackerjazz]

All good Meredith, thanks do much!! This is literally the most amazing thing ever!!!

[Christin]

Same problem here!

Just signed on and payed for premium, but it doesn't work!

Im grateful for all help i can get..

[mypenburg]

It works again! Thanks for helping! Good service!

[meahtenoha]

christin- You've created a duplicate account via your Facebook profile. Please be sure you're signing in with your 'christinlindqvist' username to access your Premium account. 

billsten & krus_ - Please keep an eye on your emails--we've just responded to the cases you opened with our support team. 

[bq1756]

I am seeing the same issue.  I upgraded to Premium a week or two ago.  My playlists are not appearing in my iPhone app.

[David · Accepted solution]

Hello.

Ensure that you are logging in using your "bq1756" username rather than an email address. This should get you back to your playlists.

[Home_Skillet]

Same issue here. However, logging in with my username instead of facebook doesn't fix the problem.

Next suggestion?

[David]

Home_Skillet - Your case is a very strange one. It's probably best if we continue this over email. I'll pop a message your way.

[beffjaxter]

I am also getting this issue. I have been using Spotify on my home machine and decided to try the Premium service so that I could use my iPhone. So far, when I search for music to listen to, it tells me that I don't have a Premium account. 

Would this also be the reason I've been uable to sync my playlists from my machine to my phone?

Thank you.