I can't log onto my spotify iPhone app

Solved!
Reply

I can't log onto my spotify iPhone app

mrojas527
Casual Listener
I'm having trouble logging onto my Spotify account through my iphone app. I keep getting a message that my user name or password is wrong. I have changed my password twice. Anyway to get the issue resolved?
206 Replies

Bittencourt
Rock Star 21
Rock Star 21

Here's something you can try:

 

  • Check in your Spotify settings to make sure you're not in "offline mode."
  • Seeing if it works on Wi-Fi
  • Try to reboot the device.
  • Do a clean reinstall:
    Follow the steps bellow
    1. On the home screen, tap and hold the Spotify icon until it shakes.
    2. Tap the X symbol on the icon.
    3. Reboot your iPhone.
    4. Open the App Store then search for and install the Spotify app.

    Don’t worry about losing your favorite songs - all your playlists will be waiting for you when you sign in again. You’ll just need to redownload any previously synced music.

     

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Gravitao
Casual Listener
Had the same problem, neither email neither username worked .
Edit my profile in the Web cause I changed country and now WORKS!

Stupid app

hillkeenandavid
Newbie
Cant log into my account

Gravitao
Casual Listener
if u reset the password you will able to log in the web with the new pass
not in the app

At least worked for me

jammer1emily2
Newbie

I can log in to Spotify on my laptop, but not on my tablet usg the same user name and password.

mariesowden
Newbie

okay thank you

SamThake
Newbie

Thank you .... Spotify should make this clearer, I was about to cancel and go to Apple Music. 

Saraishak226
Newbie
I need to speak to a person. Is there a phone number?

diddleyDi
Newbie
 

Bittencourt
Rock Star 21
Rock Star 21

You're welcome SamThake!

 

@Saraishak226, how can I help you?

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

etlcohen
Casual Listener
THANK YOU!!!!

Wow I was gonna kill them. I was locked out for 4 days. Driving without normal music. Spotify needs to get a toll free number. Next time I'm just switching to Apple Music.

Bittencourt
Rock Star 21
Rock Star 21

You're welcome @etlcohen,

 

Let me know if I can help you with any thing else 🙂

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hermina
Newbie
Xoxo

etlcohen
Casual Listener
Actually your answer didn't help me, it was lalalalalalala's answer I read. They just want you to log in using your USERNAME NOT EMAIL

Billm1606
Newbie
I cant log in to spotify i have try everthing i. Havechange my password 4 time.

Nvickers1234
Newbie
 

Bittencourt
Rock Star 21
Rock Star 21
 
BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Mentazm
Casual Listener

Thanks sorted it now

Bittencourt
Rock Star 21
Rock Star 21

You're welcome @Mentazm.

 

Let me know if you need further help.

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Kemdkom
Newbie

I didn't that too it didn't work maybe I need to do it vice versa?

SUGGESTED POSTS