I can't log onto my spotify iPhone app

[mrojas527]

I'm having trouble logging onto my Spotify account through my iphone app. I keep getting a message that my user name or password is wrong. I have changed my password twice. Anyway to get the issue resolved?

[Bittencourt]

Here's something you can try:

• Check in your Spotify settings to make sure you're not in "offline mode."
• Seeing if it works on Wi-Fi
• Try to reboot the device.
• Do a clean reinstall:
  Follow the steps bellow

  1. On the home screen, tap and hold the Spotify icon until it shakes.
  2. Tap the X symbol on the icon.
  3. Reboot your iPhone.
  4. Open the App Store then search for and install the Spotify app.

  Don’t worry about losing your favorite songs - all your playlists will be waiting for you when you sign in again. You’ll just need to redownload any previously synced music.

[Gravitao]

Had the same problem, neither email neither username worked .
Edit my profile in the Web cause I changed country and now WORKS!

Stupid app

[hillkeenandavid]

Cant log into my account

[Gravitao]

if u reset the password you will able to log in the web with the new pass
not in the app

At least worked for me

[jammer1emily2]

I can log in to Spotify on my laptop, but not on my tablet usg the same user name and password.

[mariesowden]

okay thank you

[SamThake]

Thank you .... Spotify should make this clearer, I was about to cancel and go to Apple Music. 

[Saraishak226]

I need to speak to a person. Is there a phone number?

[Bittencourt]

You're welcome SamThake!

@Saraishak226, how can I help you?

[etlcohen]

THANK YOU!!!!

Wow I was gonna kill them. I was locked out for 4 days. Driving without normal music. Spotify needs to get a toll free number. Next time I'm just switching to Apple Music.

[Bittencourt]

You're welcome @etlcohen,

Let me know if I can help you with any thing else 🙂

[Hermina]

Xoxo

[etlcohen]

Actually your answer didn't help me, it was lalalalalalala's answer I read. They just want you to log in using your USERNAME NOT EMAIL

[Billm1606]

I cant log in to spotify i have try everthing i. Havechange my password 4 time.

[Mentazm]

Thanks sorted it now

[Bittencourt]

You're welcome @Mentazm.

Let me know if you need further help.

[Kemdkom]

I didn't that too it didn't work maybe I need to do it vice versa?