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New phone, no longer have premium?

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New phone, no longer have premium?

Casual Listener

Hi! I recently switched phones from the iPhone 4 to the iPhone 4S. My premium is no longer linked to my account. My premium purchase was on 4/21. Help?

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Re: New phone, no longer have premium?

Casual Listener

I upgraded to Spotify Premium in April. I switched back to an iPhone 4S that I used to have, and it restored a backup that I had before I upgraded to Premium. This actually might be the problem. I'll try reinstalling the app, and I'll let you know if it resolves. 

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Re: New phone, no longer have premium?

Rising Star 10
Rising Star 10

Welcome to the Community jfarmer1002! what does it say under account information? does it say that you're currently Subscribed to Premium?

MichaelJerzakRising Star 10
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Re: New phone, no longer have premium?

Casual Listener

Hi, Michael. Yes, it states that I'm currently subscribed, and that my $9.99 order number is 184976808016. 

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Re: New phone, no longer have premium?

Rising Star 10
Rising Star 10

try unlinking your account and relinking your account.

MichaelJerzakRising Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted
Solution!

Re: New phone, no longer have premium?

Casual Listener

I upgraded to Spotify Premium in April. I switched back to an iPhone 4S that I used to have, and it restored a backup that I had before I upgraded to Premium. This actually might be the problem. I'll try reinstalling the app, and I'll let you know if it resolves. 

View solution in original post

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Re: New phone, no longer have premium?

Casual Listener

Thank you for your help. I reinstalled it and the issue resolved itself. Thank you for your help! 

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Re: New phone, no longer have premium?

Rising Star 10
Rising Star 10

no problem sir! glad to help!

MichaelJerzakRising Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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