New phone, no longer have premium?

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New phone, no longer have premium?

jfarmer1002
Casual Listener

Hi! I recently switched phones from the iPhone 4 to the iPhone 4S. My premium is no longer linked to my account. My premium purchase was on 4/21. Help?

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Re: New phone, no longer have premium?

jfarmer1002
Casual Listener

I upgraded to Spotify Premium in April. I switched back to an iPhone 4S that I used to have, and it restored a backup that I had before I upgraded to Premium. This actually might be the problem. I'll try reinstalling the app, and I'll let you know if it resolves. 

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Re: New phone, no longer have premium?

Rising Star 1 MichaelJerzak
Rising Star 1

Welcome to the Community jfarmer1002! what does it say under account information? does it say that you're currently Subscribed to Premium?

Michael. A Spotify Knight in Shining Armor.
I AM NOT A SPOTIFY STAFF MEMBER| I'm a Spotify Community Legend
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Re: New phone, no longer have premium?

jfarmer1002
Casual Listener

Hi, Michael. Yes, it states that I'm currently subscribed, and that my $9.99 order number is 184976808016. 

Re: New phone, no longer have premium?

Rising Star 1 MichaelJerzak
Rising Star 1

try unlinking your account and relinking your account.

Michael. A Spotify Knight in Shining Armor.
I AM NOT A SPOTIFY STAFF MEMBER| I'm a Spotify Community Legend
Was this information helpful to you? Give me kudos or accept as solution, if so!
Solution!

Re: New phone, no longer have premium?

jfarmer1002
Casual Listener

I upgraded to Spotify Premium in April. I switched back to an iPhone 4S that I used to have, and it restored a backup that I had before I upgraded to Premium. This actually might be the problem. I'll try reinstalling the app, and I'll let you know if it resolves. 

View solution in original post

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Re: New phone, no longer have premium?

jfarmer1002
Casual Listener

Thank you for your help. I reinstalled it and the issue resolved itself. Thank you for your help! 

Re: New phone, no longer have premium?

Rising Star 1 MichaelJerzak
Rising Star 1

no problem sir! glad to help!

Michael. A Spotify Knight in Shining Armor.
I AM NOT A SPOTIFY STAFF MEMBER| I'm a Spotify Community Legend
Was this information helpful to you? Give me kudos or accept as solution, if so!
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