Old app version (iOS)

[Sara030882]

Even if I have the last version of Spotify and my operating system of Iphone is the last one,  Spotify app is still with the old screen and option. I have removed the app and download again but the version is the old one

Plan

Premium

Country

 Italy

Device

(iPhone 6s)

Operating System

(iOS 10.)

My Question or Issue

[Maxim]

Hey @Sara030882,

Thanks for reaching out.

I'd recommend making sure that...:

• the phone isn't jailbroken.
• the OS is up-to-date. The current iOS version is 12.1.

It can also help to remove Spotify from your device, restart it, and then install it again: https://support.spotify.com/using_spotify/troubleshooting/reinstallation-of-spotify/.

Let me know how it goes 🙂

[Sara030882]

Hi,
Thanks for the suggestion but unfortunately I had already done this action and the app version is still the oldest
😞

[Maxim]

Can you please let me know the current version of Spotify that you're using on your phone?

[Sara030882]

8.4.79.933

[Maxim]

Thanks! I'll get back to you tomorrow 🙂

[Maxim]

Hey again @Sara030882,

Thanks for your patience 🙂

Just to double check, is your phone running the newest version of iOS (12.1.1)?

https://support.apple.com/HT201685

[Sara030882]

Yep.

12.1.1

Sara

[Loxer]

Hey @Sara030882,

Could you share a screenshot of the Spotify app detials in the Settings?

Thanks 🙂

[Sara030882]

Please find atteched the setting details of my Spotify app