Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Old app version (iOS)

Old app version (iOS)

Even if I have the last version of Spotify and my operating system of Iphone is the last one,  Spotify app is still with the old screen and option. I have removed the app and download again but the version is the old one

Plan

Premium

Country

 Italy

Device

(iPhone 6s)

Operating System

(iOS 10.)

 

My Question or Issue

 

D2DD8169-8BFD-4D59-BC58-78996129CEE8.png
Reply
12 Replies

Hey @Sara030882,


Thanks for reaching out.

 

I'd recommend making sure that...:

  • the phone isn't jailbroken.
  • the OS is up-to-date. The current iOS version is 12.1.

It can also help to remove Spotify from your device, restart it, and then install it again: https://support.spotify.com/using_spotify/troubleshooting/reinstallation-of-spotify/.

 

Let me know how it goes ๐Ÿ™‚

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi,
Thanks for the suggestion but unfortunately I had already done this action and the app version is still the oldest
๐Ÿ˜ž

Can you please let me know the current version of Spotify that you're using on your phone?

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

8.4.79.933


Thanks! I'll get back to you tomorrow ๐Ÿ™‚

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hey again @Sara030882,


Thanks for your patience ๐Ÿ™‚

Just to double check, is your phone running the newest version of iOS (12.1.1)?

 

https://support.apple.com/HT201685

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Yep.

12.1.1

Sara

Hey @Sara030882,

 

Could you share a screenshot of the Spotify app detials in the Settings?

 

Thanks ๐Ÿ™‚

Please find atteched the setting details of my Spotify app

7165530C-A286-4A90-81C6-F34C9802B1B8.png

Hey @Sara030882,

 

Sorry for the confusion I may have caused but could hypu please go to the Settings app, then navigate to General>iPhone Storage>Spotify and share a screenshot of what itโ€™s displayed there? ๐Ÿ™‚

 

Have you tried to login with a different Spotify account or try using a different network?

 

Please let me know.

Hi!

 

please find attached the screenshot of spotify app from free Iphone storage.

 

 

AFAC6A24-C566-46CE-AE88-FBB0A1D04622.png

Hey @Sara030882,


Thanks for your patience and for sharing that screenshot.

 

Spotify is always testing things in order to improve Spotify. There's more info here.

 

Let me know if you there's anything else I can help with. Have a lovely day!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts