Playback Stopped

[stujos]

The playback on device stops whenever you reopen the app. The playback bar doesn’t show when you get back into the app to restart the music. 

None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Vasil]

Hey @stujos,

Could you let us know on which devices you've been encountering this issue?
We'd also like to know the OS versions of these devices, as well as the Spotify version installed on them 🙂
In case you've tried any troubleshooting steps so far, we'd appreciate it if you could share them with us as well.

We'll be on the lookout for your response.
Thanks!

[stujos]

Thanks! It’s an iPhone 12 Pro, iOS 16, Spotify 8.7.68.

[Dian · Accepted solution]

Hey @stujos,

Thanks for the reply.

Could you check if the setting for background app refresh is on for Spotify? Here is how to do that. 

It's also worth starting with a clean reinstall of the app just to make sure you're running a fresh installation of the app. Here are the steps for that. 

Let us know how that went,

Cheers!