Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
30365 Views
40 replies
9 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
94923 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
424484 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
293741 Views
60 replies
15 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumUSA DeviceiPhone 6Operating SystemiOS 13.6.1 My Question or Issuei am unable to listen to music through my Safari web browser anymore. I normally listen to it through the web browser and not the app, and would like to have it fixed. So bas...
Plan Premium USA Device iPhone 6 Operating System iOS 13.6.1 My Question or Issue i am unable to listen to music through my Safari web browser anymore. I normally listen to it...
Roadie
7067 Views
2 replies
1 likes
Hi there,I was hoping Spotify could release an update where it would equalize the volume of the music player to the normal volume level to be found on other apps across the Apple TV. I find it so annoying having to turn the volume down 35+ % each tim...
Hi there, I was hoping Spotify could release an update where it would equalize the volume of the music player to the normal volume level to be found on other apps across the Apple TV. I find it so a...
Newbie
1665 Views
3 replies
9 likes
I want to cancel and get my full refund
I want to cancel and get my full refund
Newbie
784 Views
2 replies
0 likes
PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 15.6 My Question or IssueThis only happens on my iPhone: When I find a playlist and tap the first song, it's automatically in shuffle mode. How can you not get this very basic feature right???
Plan Premium Country USA Device iPhone 11 Operating System iOS 15.6 My Question or Issue This only happens on my iPhone: When I find a playlist and tap the first song, it's automatic...
Community Legend
655 Views
1 replies
4 likes
PlanPremiumCountryUKDeviceiPhone SEOperating SystemiOS 13 My Question or IssueI can't get the app to play radio stations. I click on the dots, select radio but I get a message saying "This playlist was deleted" - have I done something wrong? (I'm new...
Plan Premium Country UK Device iPhone SE Operating System iOS 13 My Question or Issue I can't get the app to play radio stations. I click on the dots, select radio but I get a messag...
Visitor
12441 Views
17 replies
2 likes
Does streaming a downloaded song whilst connected to wifi use any data/broadband?
Does streaming a downloaded song whilst connected to wifi use any data/broadband?
Moderator
1962 Views
1 replies
0 likes
It constantly adds the first music when I change the order of the playlist.I made a video, I'm adding a linkhttps://youtube.com/shorts/WzFYmtUAjU4?feature=share PlanPremiumCountryTurkey DeviceiPhone se 2020Operating System(iOS 10, Android Oreo, Windo...
It constantly adds the first music when I change the order of the playlist. I made a video, I'm adding a link https://youtube.com/shorts/WzFYmtUAjU4?feature=share Plan Premium Country Tur...
Moderator
440 Views
1 replies
0 likes
Plan: PremiumCountry: Romania DeviceiPhone 11 and Apple Watch 6 GPSOperating SystemiOS 14.6 watchOS 7.5 I can't change the song, spotify won't even let me connect to my phone (before uninstalling I was able to at least find my phone, now it's empty),...
Plan: Premium Country: Romania Device iPhone 11 and Apple Watch 6 GPS Operating System iOS 14.6 watchOS 7.5 I can't change the song, spotify won't even let me connect to my...
Newbie
42473 Views
75 replies
9 likes
I downloaded songs and set up my Spotify local files on my PC. I put them in my playlist and successfully downloaded them on my iPhone 11. The songs are not greyed out, however when I click on them to play, they do not play. The blurb that tells you ...
I downloaded songs and set up my Spotify local files on my PC. I put them in my playlist and successfully downloaded them on my iPhone 11. The songs are not greyed out, however when I click on them t...
Newbie
1052 Views
2 replies
0 likes
I just got an iPad Pro, and when on its side, the hardware buttons are almost impossible to access. May I ask why there is no way to adjust the volume of the music on the main Spotify now playing screen? This is pretty much essential basic funcitonal...
I just got an iPad Pro, and when on its side, the hardware buttons are almost impossible to access. May I ask why there is no way to adjust the volume of the music on the main...
Visitor
8647 Views
3 replies
0 likes
PlanPremiumCountryBrazilDevice(iPhone 7)Operating System(iOS) My Question or IssueDepois de algumas horas a musica para de tocar, coloquei o celular conectado numa caixa de som na empresa e depois de um tempo a musica para de tocar.
Plan Premium Country Brazil Device (iPhone 7) Operating System (iOS) My Question or Issue Depois de algumas horas a musica para de tocar, coloquei o celular conectado numa caixa de s...
311 Views
0 replies
0 likes
I have just gotten a new phone and I am getting both error codes 30 and 101. It will switch back and forth. I am not using a VPN and have tried re-installing the app multiple times. Any help would be greatly appreciated.
I have just gotten a new phone and I am getting both error codes 30 and 101. It will switch back and forth. I am not using a VPN and have tried re-installing the app multiple times. Any help would be...
Spotify Legend
2609 Views
4 replies
0 likes
Device(iPhone SE 2nd Generation)Operating System(iOS 16 beta (but still didn't work with official iOS 15)) My Question or IssueSo I somehow managed to make the Discord status show the music I listen to in Spotify on iPhone, but I found another proble...
Device (iPhone SE 2nd Generation) Operating System (iOS 16 beta (but still didn't work with official iOS 15)) My Question or Issue So I somehow managed to make the Discord status show th...
Moderator
715 Views
1 replies
0 likes
PlanPremiumCountryPuerto RicoDeviceiPhone 11Operating SystemiOS 13 My Question or IssueI have noticed recently that I’m not receiving push notification from the Spotify app. I’m receiving notifications through email, from new music from my favorite a...
Plan Premium Country Puerto Rico Device iPhone 11 Operating System iOS 13 My Question or Issue I have noticed recently that I’m not receiving push notification from the Spoti...
Visitor
1883 Views
4 replies
0 likes
Plan: Family PremiumCountry: U.S. Device: iPhone 12 Pro Max Operating System: Latest iOS I have noticed while listening to The Avett Brothers (Gleam III album) the skip back and forward buttons are absent, and only the buttons to go to the beginning ...
Plan: Family Premium Country: U.S. Device: iPhone 12 Pro Max Operating System: Latest iOS I have noticed while listening to The Avett Brothers (Gleam III album) the skip b...
Moderator
1695 Views
10 replies
0 likes
I downloaded all my songs and now it’s impossible to play them offline. Premium family ok. HELP please I’m getting crazy. Im paying for nothing
I downloaded all my songs and now it’s impossible to play them offline. Premium family ok. HELP please I’m getting crazy. Im paying for nothing
Moderator
454 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPhone 13 ProOperating SystemiOS 15.6.1 My Question or IssueI am unable to use the 'Previous Song' back caret button. I assume this is due to the Enhancement Shuffle option that was just added. I am able to use th...
Plan Premium Country United States Device iPhone 13 Pro Operating System iOS 15.6.1 My Question or Issue I am unable to use the 'Previous Song' back caret button. I assume this is du...
Moderator
458 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPhone SE 2.0Operating SystemIOS 15 My Question or IssueSpotify Rewind Button will not work even after i press it numerous times. Swiping the album cover does work however, just not the rewind button. The fast for...
Plan Premium Country United States Device iPhone SE 2.0 Operating System IOS 15 My Question or Issue Spotify Rewind Button will not work even after i press it numerous times....
Casual Listener
1191 Views
3 replies
1 likes
PlanPremiumCountryUSADeviceiPhone X, iPad pro 2019Operating SystemiOS 13 My Question or IssueHow to play a playlist from the beginning on Spotify through Siri?
Plan Premium Country USA Device iPhone X, iPad pro 2019 Operating System iOS 13 My Question or Issue How to play a playlist from the beginning on Spotify through Siri?
Spotify Legend
1816 Views
3 replies
0 likes
Premium subscriptionUK DeviceiPhone6 and MacbookOperating SystemiOS 12.4.6 and iOS 10.15.4 My Question or IssueVery often, all of my Sonos devices are missing from my Spotify App. However, Airplay sees all of the devices with that enabled when select...
Premium subscription UK Device iPhone6 and Macbook Operating System iOS 12.4.6 and iOS 10.15.4 My Question or Issue Very often, all of my Sonos devices are missing from my Spot...
Spotify Legend
4651 Views
5 replies
2 likes
