Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Playback Stopped

Solved!

Playback Stopped

The playback on device stops whenever you reopen the app. The playback bar doesn’t show when you get back into the app to restart the music. 

 


None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Reply

Accepted Solutions
Marked as solution

Hey @stujos,

 

Thanks for the reply.

 

Could you check if the setting for background app refresh is on for Spotify? Here is how to do that. 

 

It's also worth starting with a clean reinstall of the app just to make sure you're running a fresh installation of the app. Here are the steps for that. 

 

Let us know how that went,

 

Cheers!

DianModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.

View solution in original post

3 Replies

Hey @stujos,

 

Could you let us know on which devices you've been encountering this issue?
We'd also like to know the OS versions of these devices, as well as the Spotify version installed on them 🙂
In case you've tried any troubleshooting steps so far, we'd appreciate it if you could share them with us as well.

We'll be on the lookout for your response.
Thanks!

VasilModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Thanks! It’s an iPhone 12 Pro, iOS 16, Spotify 8.7.68.

Marked as solution

Hey @stujos,

 

Thanks for the reply.

 

Could you check if the setting for background app refresh is on for Spotify? Here is how to do that. 

 

It's also worth starting with a clean reinstall of the app just to make sure you're running a fresh installation of the app. Here are the steps for that. 

 

Let us know how that went,

 

Cheers!

DianModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.

Suggested posts