Premium subscription works on computer but not on iphone

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Re: Premium subscription works on computer but not on iphone

Newbie
Spotify premium is working on my laptop but not my Samsung Galaxy s7.
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Re: Premium subscription works on computer but not on iphone

Rock Star 24
Rock Star 24

Hey @Shannonbess03,

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 
Hope it helps. 🙂
osorniosRock Star 24
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Re: Premium subscription works on computer but not on iphone

Newbie

yes I have the same problem and spotify have not solved it for me.  

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Re: Premium subscription works on computer but not on iphone

Newbie

Bought Premium tonight but I can't get it to work on Android. Keep logging in and out and it's not working as it keeps saying that skipping songs is a premium feature. Is there a way I need to sync devices or something like that? Please help!

Re: Premium subscription works on computer but not on iphone

Rock Star 24
Rock Star 24

Hey @Pazyn

 

Did you get an email receipt for your subscription purchase?
 

In it, it shows the Spotify username you paid for:

 

Username/ID:        xxxxxxx

 
Login with that username to the website to check the status of your subscription, and your receipts.

 

If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Premium subscription works on computer but not on iphone

Newbie

I have been trying to figure it out all night but nothing works. I am extremely frustrated. My premium is connected to my Facebook and I am logged on through my Facebook on my phone and it will not work. Only works on my computer.

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Re: Premium subscription works on computer but not on iphone

Rock Star 24
Rock Star 24

Hey @Malloryg13

 

Did you get an email receipt for your subscription purchase? In it, it shows your Spotify username:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it to login to your account. It's the one with the Premium features. If you see a random number, that's your actual Spotify username, which was assigned automatically to you when you created your account through Facebook. If you see it in your receipt, you need to use the Log In with Facebook button.


More information can be found here.
 
Hope it helps. 🙂
osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Premium subscription works on computer but not on iphone

Newbie

My dad got a family subscription and it worked for everyone’s else’s accounts but never did on mine. I finally got mine working on my computer and it works fine (although I annoyingly still recieve adverts) but it doesn’t work at all on my phone and when I look at my subscription it says free but on my laptop it rightly says premium when they are the exact same account. Please help! Thanks 

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Re: Premium subscription works on computer but not on iphone

Rock Star 24
Rock Star 24

Hey @Lia1206

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your phone, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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