Premium subscription works on computer but not on iphone

Solved!
Reply
Highlighted

Re: Where on web do I find a record of my payment by American Express for my Premium membership?

Peter__
Community Legend

@user-removed wrote:

Re: Premium subscription works on computer but not on iphone or ipad. Where on web do I find a record of my payment by American Express for my Premium membership?


You can view your receipts from your online account, just click here and login using your details.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Highlighted

Re: Premium subscription works on computer but not on iphone

EricKenn
Newbie
I have premium on my phone but when I try to download on my computer it ignores me.,
Highlighted

Re: Premium subscription works on computer but not on iphone

Peter__
Community Legend

Hey! Welcome to the community 🙂 

 

Have you downloaded the client to your computer? If not, just head over to www.spotify.com/download and grab the installer. Once that is done install and log in using the same details as your phone, your premium account and playlists will be there waiting for you. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Highlighted

Re: Premium subscription works on computer but not on iphone

jenn89
Newbie

I first downloaded spotify for the free 48 hours free trial. I then purchased spotify premium and it said I had 30 days free, I set up spotify on my computer and I'm having no issues on there. When I try and access it on my phone, the spotify app, it says "Only Premium Users Can Stream On Demand." So it won't let me access any songs I've added to playlists. Please let me know if there is anything I need to do. I've logged in and out several times, even deleted the app and re-installed and still having the issue.

Highlighted

Re: Premium subscription works on computer but not on iphone

staceydittoe
Newbie

I am having the same issue. I've done a clean reinstall 3 times of the app on my ipod but its still telling me im not premium.

Any suggestions?

Highlighted

Re: Premium subscription works on computer but not on iphone

Peter__
Community Legend

@staceydittoe wrote:

I am having the same issue. I've done a clean reinstall 3 times of the app on my ipod but its still telling me im not premium.

Any suggestions?


There is currently a server issue which is delaying premium upgrades. Keep an eye on this topic for updates. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Highlighted

Re: Premium subscription works on computer but not on iphone

nistashio
Newbie

hi i am having the same problem- i have purchased spotify premium on my computer but am unable to use it from my phone. how can i solve this problem? thanks

Highlighted

Re: Premium subscription works on computer but not on iphone

Joe
Community Legend

Are you logging in with the correct credentials? Log out on your phone and log back in using the same credentials you use on your desktop. If that doesn't work, please follow the steps in this post.

Highlighted

Re: Premium subscription works on computer but not on iphone

kellerttorrey
Newbie

I think i have two spotify accounts. My computer was logged into one and my phone the other. One is premium and one is free. I made a new one recently and thought that was the one that is premium but i think its actually the other one and i dont know how to access that one becase i cant remember the user name since its so old. I want to delete the old one and put preimum on my new one! 

HELP!

 

thank you!

Highlighted

Re: Premium subscription works on computer but not on iphone

Thedev
Community Legend

@kellerttorrey wrote:

I think i have two spotify accounts. My computer was logged into one and my phone the other. One is premium and one is free. I made a new one recently and thought that was the one that is premium but i think its actually the other one and i dont know how to access that one becase i cant remember the user name since its so old. I want to delete the old one and put preimum on my new one! 

HELP!

 

thank you!


Hello, kellerttorrey! I think that in this case you will need to get in touch with the customer services team using the online contact form and hopefully they will be able to get this sorted out for you. If you get an automated reply directing you back to the community or to the help pages, make sure to reply to it directly. Fingers crossed!

SUGGESTED POSTS