Shuffle and Repeat not working

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Shuffle and Repeat not working

dustinjessie
Casual Listener

I am pretty sure it's an iOS 11 problem as well. But, I hope Spotify has a fix on this.

 

I always play songs on shuffle and repeat. I have a playlist on Spotify that has a huge list of songs, more than 500 songs.

 

I updated my iPhone to iOS 11. And, I am having problems playing Spotify from my phone in my 2015 Mazda6. Every time I connect my phone to the car's Bluetooth, the shuffle and the repeat feature turns off, and when I turn it back on, it's still won't work. i kept repeating the process of turning back the shuffle and repeat on, and it turns off by itself.

 

I really hope they have a solution for this. 

2 ACCEPTED SOLUTIONS
Solution!

Kchorzepa
Regular
The one tip that does work is using the (terrible) Mazda voice command “Bluetooth - Shuffle - All.” I even tried to get my 2015 Mazda 6 system updated but Mazda basically abandoned the infotainment systems prior to the 2016 model year.

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Solution!

NatoCannon
Casual Listener

Hi all, for those of you with Mazda cars affected with this issue, and specifically iPhones at least... I have some good/bad news for you.

There was a Mazda technical service bulletin that went out a while ago, which - if you've had it done - by the anecdotal responses in the forum thread in question, the issue would be solved (and the shuffle button right on the touch screen apparently would work, no less).

The gist of it is, the bluetooth receiver component of the old style Mazda head unit (note: if you have the newer Mazda Connect, you won't be experiencing this problem anyway.. this is the older style one in use until 2015-ish), needed to be replaced with a newer version.

More information here: https://www.mazdas247.com/forum/showthread.php?123847299-Service-Bulletin-FIX-USB-playback-and-SMS-B...!!!

You'll notice the earliest posts were in 2015 when this was first released, and the latest posts are from recently where people are still stumbling across this.

Extremely disappointing -- in my case, I bought my car used and had no idea that this was not addressed and only found out this evening my BT unit is reporting the old firmware number starting with a 6, instead of the newer one starting with a 7 using the methods detailed in that forum post to figure it out. In the process, I mean, I even found out my car is subject to a recall (!) that never was completed, so, I'm hoping that Mazda will be understanding that the dealer in question didn't do their due diligence...

I'll be calling Mazda Canada tomorrow to try and suss this out, hopefully just by their good will given my situation. I suggest the rest of you do the same and contact your respective country's Mazda customer care if you can at all.

TL;DR Summary: the bluetooth radio component is out of date and needs to be replaced, and is likely the source of this issue. If one had known about this sooner, it could have been easily done under warranty.

Best,

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69 Replies

username_taken
Regular

I've tried tweeting to Spotify, but I'm still having this issue in my 2014 Mazda CX-5.  Anyone having luck with a workaround?  If so, please share it here!

Solution!

Kchorzepa
Regular
The one tip that does work is using the (terrible) Mazda voice command “Bluetooth - Shuffle - All.” I even tried to get my 2015 Mazda 6 system updated but Mazda basically abandoned the infotainment systems prior to the 2016 model year.

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juanoouu
Gig Goer

what do u have to say??

formido
Music Fan

@Kchorzepa wrote:
The one tip that does work is using the (terrible) Mazda voice command “Bluetooth - Shuffle - All.” I even tried to get my 2015 Mazda 6 system updated but Mazda basically abandoned the infotainment systems prior to the 2016 model year.

This WORKS! Finally! Why on earth is the button on the touchscreen panel disabled but you can shuffle through voice?

Kchorzepa
Regular

No idea. I thought the same thing. Makes no sense. 

DogProblems
Newbie

I have the same issue. 2013 Mazdaspeed 3. Shuffle worked fine until iOS 11 update. Now if I have the green shuffle selected while connected to Bluetooth it turns off when the next track plays. If I disconnect from the mazda shuffle works fine

rbcalvin
Casual Listener

Add me into the same boat. After IOS 11 upgrade have the same exact behavior in my Mazda 6!

sarah1995
Newbie

I have a 2014 Mazda 6 and I started having this issue as well after updating to iOS 11

GahDuma
Regular

iOS 11.1 update did not fix this issue either.  What the **bleep** Spotify??

Rosy0027
Newbie

I have a Mazda CX-5 and iPhone 7 and my shuffle button turns off every time it connects to my Mazda. This is very annoying.! I use Spotify almost every hour of the day and I drive so much.! 

username_taken
Regular

I'm having the exact same issue.  Work arounds are not effective and it hasn't improved despite several app updates.  Spotify, please fix this!

Cedan
Newbie

Same problem 

iPhone 7 Plus , Mazda 6 

Gwaii
Regular

Doesn't seem like posting here is going to help. I used Twitter (@SpotifyCares) and they respond quite quickly.  Like one of the other users on here said, I think the more people report it the better chances of them actually working with Apple to get the bug fixed! Can you please do us all a favour and send a link to this community topic to @SpotifyCares on Twitter? Without doing that, I don't think we'll get them to urgently look into this. Thanks for the help.

rbcalvin
Casual Listener

I did mention this on Twitter and @SpotifyCares replied immediately. But I had to point out the Mazda Bluetooth origin. At that point they thanked me and said their engineers are working on it. But I don't think there is a resolution as of now.

formido
Music Fan

I also have this problem. 2015 Mazda CX-5.

juanoouu
Gig Goer

The solution is easier than that... ive tested it and it works

 

step 1: Connect your phone like always... and try to make shuffle work since your phone... probably when you change the song, the green light will dissapeared

 

step 2: change the option in the screen of the car and press FM option.. u will hear the normal radio

 

step 3: in your phone, press the shuffle option and when u change the song since the phone. the green light still being green.. so it works until now..

 

step 4: in the screen of the car, press again bluetooth option..  and now... when u change the song should work!!!

 

It works for me..

please let me know if it works for you

 

 

 

 

jomidalgo2
Casual Listener

I will try your way, much easier, last ride I shortened the process this way:

Change from Mazda to iPhone on spotify 

Press power

Shuffle spotify from iphone

press bluetooth on mazda

 

 

Grizkid
Newbie

My Mazda cx 5 won’t even play Spotify through BT now.  It will play a second or two of the song I choose and then it instantly just switches back to the Apple Music app.  If I completely close Apple Music I can get Spotify to play but there is no song information, no shuffle, and I can’t control the songs with my car, just my phone.  Anyone else having this problem?  It started after the IOS 11 update 

jomidalgo2
Casual Listener

I edited my post, please let me know if it worked for you

jomidalgo2
Casual Listener

Partial solution..... working... so far.

while playing in your Mazda on spotify (stuck on non shuffle) select this iPhone (sound comes now from your iPhone but still non shuffle)

Push power (right button on Mazda CX-5)

On Spotify select shuffle (now it is green)

now select Mazda again

push power button 

Now it will play on shuffle mode (hopefully)

do the same process every time shuffle doesn’t work (sadly not a permanent fix)

grigor666
Casual Listener

I have the same problem - Mazda 6 2013 😞

I hope Spotify / Apple will fix it fast !!

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