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Song won't play when pressed

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Song won't play when pressed

Visitor

Plan

Premium

Country

US

Device

iPhone Xs

Operating System

iOS 12.4

 

My Question or Issue

This morning when I tried to use the spotify app, when I tried to play a song it wouldn't play. The app recognized I pressed it but didn't actually play it. The player above the navigation buttons at the bottom of the screen was also missing. I tried playing songs from my "Discover weekly" and my Liked Songs library and neither worked. I also tried closing the app through multitasking and restarting it and that didn't work either. Restarting the phone didn't work either.

 

I found a solution by playing a song on my PC then changing the device used to play to my phone, but I want to know if there is another way to fix this that doesn't require a second device. Unfortunately I don't have any steps to reproduce since this occured this morning and the app was working fine for me last night.

14 Replies

Re: Song won't play when pressed

Roadie

Hi mrchanadian, 

Thanks for posting. 

I know this seems simple but whatever. Anyway do you have a screen protector. If so you might need a new one. 

Hope it helps, (accept as solution)

XKS__Music

Re: Song won't play when pressed

Rock Star 17
Rock Star 17

Hey @mrchanadian, welcome to the Community.

Hope you're doing great!

 

Could you try a quick clean reinstall of the app? Just follow these steps.

 

I'd also recommend updating to iOS 12.4.1

 

Let me know how that goes 🙂

LoxerRock Star 17
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Note: I'm not a Spotify employee.

Re: Song won't play when pressed

Regular

I have been experiencing exactly the same issue on iPhone 7. Reinstallation has not helped. Currently I am on iOS 14.3 and Spotify 8.5.86.739, both have been updating automatically to newer versions. The problem still persists. I'm a Spotify connect user too.

Sometimes I want to play a song, so I go to an artist page, pick one and tap on it but nothing happens. No sound, no player controls at the bottom. However, the songs that won't play can still be played from other places like "Go to radio" or "Liked songs".    I have recorded an example of this bug, where I tapped all the songs under the "Popular" section and none of them started playing.

 

Re: Song won't play when pressed

Moderator
Moderator

Hey there @battery100,

 

Thank you for your post in this thread.

 

Can you confirm if you performed a clean reinstall of the app? This is different than a quick reinstall and could be helpful to get rid of any cached files that might be causing trouble. 

 

Also - can you log in with another account on the device - such as a friend's or a family member's to see if the issue persist?

 

We'll keep an eye out for your reply.

 

Cheers!

JeremyModerator
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Live, love, laugh and listen to music 🙂

Re: Song won't play when pressed

Regular
Thank you for the reply. Yes, I confirm I did a clean reinstall. I followed the article in Spotify Answers step by step. Today it happened again after I have used Spotify Connect.
Unfortunately I don't have other user accounts at my disposal.

Re: Song won't play when pressed

Moderator
Moderator

Hi again @battery100

 

Thanks for keeping us in the loop. 

 

Would you mind letting us know if this is still happening with a different connection? 

 

We'd recommend making sure that your device has enough storage space available and that you're not using any battery saving/task killing apps, as these could cause issues with Spotify's cache. 

 

Keep us posted. 

NovyModerator
 
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Re: Song won't play when pressed

Casual Listener

I’ve been having this issue for a couple of years now. Must be aacroas multiple versions of the app and some upgrade cycles of iOS.

The same problem also happens with search occasionally.

I have tried clean reinstall and am sure it’s not connection issues as other apps are working fine every time.

it’s like the request you trigger by tapping just gets lost in translation, though there’s no feedback / errors in the UI to signal what has happened.

Incredibly frustrating 

Re: Song won't play when pressed

Moderator
Moderator

Hi there @alcumming,

 

Thanks for the info.

 

If you've been having this issue over a long period of time, there is a great chance that it's related to your account.

 

Can you try creating a new free account and see if it happens on that one as well?

 

Let us know how you get on with this.

 

Cheers 🙂

AlexModerator
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Re: Song won't play when pressed

Regular
I have created a new user account with a new premium subscription and since then the glitch hasn't appeared. It's been a few days and everything seems to work fine. It looks like your assumptions were correct.
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