Spotify Connect Sets Volume to Max

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Re: Spotify Connect Sets Volume to Max

mrspot
Newbie

Dear Spotify,

 

I expected this to have been fixed much sooner. Both myself and my partner having scared the life of our little daughter several times turning on Spotify connect and being blasted with maximum volume unexpectedly and not identifying the reason for it.

 

It is disrespectful leaving a problem like this unresolved for so long with risks of actual hearing impairments, especially to paying customers.

 

At the time of writing is the first time I experienced using Spotify Connect latest app version installed on Android 6.0.1 with Onkyo Receiver TXNR626 over WiFi and not blown away by maximum volume.

- Volume is now set to a level of seemingly 30% at connect, and seems to adopt the latest volume level when exiting the app and/or the receiver last time. I find this resolution ok.

 

Spotify: Shape up, do better at what matters. Much sooner.

Re: Spotify Connect Sets Volume to Max

Ibah
Regular
Allready scared everyone in the house a few times. My speakers hopefully are still oke. The volume goes to 100% when using spotify connect.

As i read this forum. It is clear to me that its a spotify thing.

WHY?! Is this still not fixed?
This is a very important bug FIX it allready!!!

Re: Spotify Connect Sets Volume to Max

camillo75
Community Legend
Hi
Are you using an avr?
What brand?
With what hardware you are using Spotify Connect?
Thank you
Camillo

Re: Spotify Connect Sets Volume to Max

Ibah
Regular

I am using the onkyo tx nr 414 receiver.

Andj ust the spotify app on my mobile, happens with all apps and phones.

Re: Spotify Connect Sets Volume to Max

camillo75
Community Legend
First, is the Onkio up to date to the latest available firmware update?
Camillo

Re: Spotify Connect Sets Volume to Max

Ibah
Regular
Yes the onkyo tx nr 414 is also just serviced by onkyo. New digital boards and the latest firmware drivers are installed.

Spotify just makes the volume jump to 100 no matter what volume is set on either device.

I wist spotify would just not touch the volume at all. Or start at 5% , something like that.

Re: Spotify Connect Sets Volume to Max

SoDaHe
Newbie

Dear Spotify-Team,

this issue is not solved for me.

 

I use the latest spotify app on my android 6.0 and listen music trough my LG lac955m soundbar through spotify connect.

 

I also experience the problem described in this and similar threads. Sometimes, when I'm changing the volume via app, the volume of my soundbar jumps to max. Neither my phone nor the soundbar were on max before. I got young kids at home and its a 700Watt speaker, I don't want my children to get deaf. I can't use the spotify app if there is a chance of this happening randomly.

 

(Even when it doesn't directly jumps to max volume, there are way too few volume levels (steps) to precisely adjust the volume. But the "jumping to max"-problem is much more pressing.)

 

I'm glad to give more information if needed. Thanks for your help.

 

 

Solution!

Re: Spotify Connect Sets Volume to Max

user-removed
Not applicable

I resolved the issue with my reciever (Onkyo tx-nr414 or ht-r758) by 're-applying' the latest firmware (so basically the update that adds the Spotify Connect stuff).

 

I know it doesn't make sence, but it did resolve the issue for me. Ever since I did that, I NEVER had the issue again.

 

 

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Solution!

Re: Spotify Connect Sets Volume to Max

modz
Regular

The Spotify Connect bug ARE solved permanently:

 

Shouldn't it ring a bell if you check the thread start date (2014-07-14) and how many times the Spotify team has helped you guys on this matter? -or at least commented that they are looking into it? Seriously we are now in 2017 as of in 1 day!

 

They really don´t care and do know about this bug (we are using their own forum!). Deal with it! I write this mail because I care. They don´t - I do! 

 

The solution would be rather simple and permanently fixed by: taking away the audio controller from the Spotify app and leave it to the stereo volume itself if you play through Connect. All of you can´t seriously continue to use a product that might damage your own or even worse your childrens hearing right?

 

Everyone knows that from day 1 Spotify has never launched or tweaked anything based on user feedbacks. Thats their weak point; they are a «growth company» with focus on just that. Growing fast. Why is it that just because they were one of the «first» brands on the streaming music scene that people don´t try out some of the others? What will it take? Permanent tinnitus for you or worse your children, hearing loss or perhaps that you kill one of your pets? I seriously must say I am baffled that people still comment on this bug as if it will be fixed almost 3 years later in a still open and unanswered thread IN THEIR OWN FORUM! As you can read in my previous posts it is even more frightening that the Connect app works from outside your house. CAN YOU IMAGINE if you set this bug off while being away without knowing??? Your children being home alone after school etc? Come on - use your head! I write this because I CARE, I live with tinnitus and hearing loss every day and boy: if I can just save one soul from not repeating my mistakes I am very happy indeed. 

 

If you want the Connect features just plug in the Google ChromeCast Audio dongle and you have it all! You then can set your HIFI volume to X (for example 50%) and use the ChromeCast Audio volume slider on your phone from 0% to 50% (Max allowed from HIFI). AND you can then still use your phone / tablet for everything else while the music is playing: JUST like Connect was intended to do. Both Tidal and Google Music with a lot of other audio apps like TuneIn etc support ChromeCast and probably many more. Spotify even supports it but seriously? WILL YOU CONTINUE TO USE SPOTIFY??? As long as connect are paired it is «a time bomb» and an accident bound to happen. Maybe not from your phone but from one of your kids, etc. You CAN block Connect in your router firewall (if it supports it - read my earlier posts) but again SERIOUSLY STOP USING SPOTIFY!

 

Apple Music, Tidal HIFI or Google Music. They all have their strengths and weaknesses but for me Google Music not only let me enjoy my music safely without being scared of seeing more of this «go to max volume» **bleep** but even seems better overall as a service, and the app is as snappy and stable as the Spotify app. There are also 3rd party players on your Mac / PC if you prefer it to listening through the browser. I have some HIFI speakers connected to ChromeCast Audio dongles, some I use with bluetooth (from my iPad) and some with Airplay. 

 

I swapped to Google Music a long time ago and haven´t looked back. The radio part of Google Music (Radio stations based on songs) are also wonderful. Simple app, and better yet: able to upload my vinyls and old CD gems missing from the streaming library automatically - fantastic!

 

The best part of Spotify not caring is that I can write a mail like this in their own forum suggesting that people leave their product for lack of supporting their own community. THEY DO NOT CARE!

 

Be smart, avoid Spotify! -I will from now on unsubscribe to further mails on this topic as for me it is resolved permanently and safely for my family and my self by ditching Spotify. Be smart - preventive health actions are the only way to save your hearing when it comes to Spotify Connect by disconnecting! If enough people do just this THEY WILL CARE!

 

Have a wonderful 2017!

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Re: Spotify Connect Sets Volume to Max

Jim
Spotify Legend

Hey @modz!

 

Thanks for reaching back out to us. We're sorry to hear you feel this way and to know you're still having trouble when using ConnectRest assured we take all your feedback and comments seriously and will pass these on to the teams backstage.

 

In the meantime, make sure that you're rocking the latest versions of Spotify, operating system and firmware for your device. 

 

Thanks for bearing with us.

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