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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

138499 Views

503 replies

108 likes

  • 138499 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

97671 Views

19 replies

38 likes

  • 97671 Views
  • 19 replies
  • 38 likes

Behind the lyrics

Hello! i use the last version of Spotify on iphone 5s with the last version of iOS and i dont have option for behind the lyrics in settings.Help me !

Casual Listener

Hello!  i use the last version of Spotify on iphone 5s with the last version of iOS and i dont have option for behind the lyrics in settings. Help me ! 

Dudu5

Casual Listener

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

My streams are 1800 but spotify for artist say 0

Hi,I’m BackToKarma, an italian Trapper.my last song “Ricordati di me” Made 1800 streams, but when it arrived at 1200 streams, Spotify for artist say that the streams are 0.Please, fix this problem.

Newbie

Hi, I’m BackToKarma, an italian Trapper. my last song “Ricordati di me” Made 1800 streams, but when it arrived at 1200 streams, Spotify for artist say that the streams are 0. Please, fix this prob...

591 Views

0 replies

0 likes

  • 591 Views
  • 0 replies
  • 0 likes

Playback stops after another audio is played

Hello. I listen to Spotify on my iPhone 8 and this problem takes place when I’m using my bluetooth headphones (JBL), which is all day long as I work. I’m listening to a song, then I receive an audio message, e.g. in Whatsapp, play it, and then the mu...

Newbie

Hello. I listen to Spotify on my iPhone 8 and this problem takes place when I’m using my bluetooth headphones (JBL), which is all day long as I work. I’m listening to a song, then I receive an audio ...

user-removed

Not applicable

587 Views

1 replies

0 likes

  • 587 Views
  • 1 replies
  • 0 likes

No auto play after WhatsApp recording

Does anyone have the same problem as mine? I’m using IOS 11.3.1. It’s so annoying that the music doesn’t play automatically after listening to the WhatsApp recording. Can anyone help me to fix this problem? Many thanks!!!

Newbie

Does anyone have the same problem as mine? I’m using IOS 11.3.1. It’s so annoying that the music doesn’t play automatically after listening to the WhatsApp recording. Can anyone help me to fix this p...

user-removed

Not applicable

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

I Can’t Remove A Song From My Playlist

EDIT: I figured out how to remove songs. For those who may need it:(I am on an iOS)press the three dots at the top right of the playlistpress “edit”oress the red circle next to the song you want to remove ORIGINAL POST:I have no option to remove song...

Newbie

EDIT: I figured out how to remove songs.  For those who may need it: (I am on an iOS) press the three dots at the top right of the playlist press “edit” oress the red circle next to the son...

DerMoriz

Roadie

3408 Views

1 replies

0 likes

  • 3408 Views
  • 1 replies
  • 0 likes

Spotify Crashing

Since this morning, Spotify has been crashing on my iPad and I can't seem to fix it. Every time I try to go into the app, it doesn't even get past the loading screen before crashing. I've tried both a soft and hard reboot as well as deleting the app ...

Regular

Since this morning, Spotify has been crashing on my iPad and I can't seem to fix it. Every time I try to go into the app, it doesn't even get past the loading screen before crashing. I've tried both ...

airetica

Regular

777 Views

3 replies

0 likes

  • 777 Views
  • 3 replies
  • 0 likes

Trying to access Daily Mix from Yesterday

Hello, I was listening to a Daily Mix yesterday and it was amazing! I went to try and save some of the songs today and it is a new list!! Is there any way I can access the Daily mix from yesterday or am I able to view the history of the songs I’ve pl...

Casual Listener

Hello,   I was listening to a Daily Mix yesterday and it was amazing! I went to try and save some of the songs today and it is a new list!! Is there any way I can access the Daily mix from yes...

DjNamaste

Casual Listener

3831 Views

1 replies

7 likes

  • 3831 Views
  • 1 replies
  • 7 likes

Spotify radio tab doesnt show up on iphone

i don't have the spotify radio button on my iphone app but i have it on my pc. i have already try reinstalling the app but it still doesnt appear. any help?

Casual Listener

i don't have the spotify radio button on my iphone app but i have it on my pc. i have already try reinstalling the app but it still doesnt appear.   any help?

billpulsar

Casual Listener

744 Views

2 replies

0 likes

  • 744 Views
  • 2 replies
  • 0 likes

Shuffle or Refresh Daily Mix

PLEASE don't come back to this post with a "Improve the Daily Mix with the heart or the 'do not like' buttons". That seems to be the standard answer to all questions about the Daily Mix. Right. That is now out of the way. My "Daily" mixes remain exce...

Casual Listener

PLEASE don't come back to this post with a "Improve the Daily Mix with the heart or the 'do not like' buttons". That seems to be the standard answer to all questions about the Daily Mix.   Rig...

user-removed

Not applicable

10099 Views

6 replies

29 likes

  • 10099 Views
  • 6 replies
  • 29 likes

Problem

So.. basically I started my phone and wanted to start spotify but it didn't work. Also it was this kind of black like you're updating an app. After that I tried to restart my phone and since that didn't work I wanted to uninstall spotify but that did...

Newbie

So.. basically I started my phone and wanted to start spotify but it didn't work. Also it was this kind of black like you're updating an app. After that I tried to restart my phone and since that did...

314 Views

0 replies

0 likes

  • 314 Views
  • 0 replies
  • 0 likes

Vertical video

I’m trying to watch a vertical video clip, the Delicate music video by Taylor Swift to be more specific, but Spotify don’t let me do this. The video was made do be watch in vertical side but everytime I try to get full screen the video turns automati...

Newbie

I’m trying to watch a vertical video clip, the Delicate music video by Taylor Swift  to be more specific, but Spotify don’t let me do this. The video was made do be watch in vertical side but ev...

Julo75

Newbie

5528 Views

1 replies

14 likes

  • 5528 Views
  • 1 replies
  • 14 likes

Making a call with CarPlay Spotify Continues to play.

When I make a call using CarPlay on a Kenwood DMX905S with spotify playing, the music continues to play low during the call. Only I can hear it however and the person on the call cannot. This does not occur if I'm listening to spotify as the source o...

Newbie

When I make a call using CarPlay on a Kenwood DMX905S with spotify playing, the music continues to play low during the call.  Only I can hear it however and the person on the call cannot. &nbsp...

501 Views

0 replies

0 likes

  • 501 Views
  • 0 replies
  • 0 likes

Spotify ödeme

Merhaba iyi günler. Ben 28 nisanda spotify premium’a öğrenci kimliğinden yararlanarak kayıt oldum ve öğrenci kimliğim henüz onaylanmadığı halde 7₺ kesildi. 30 nisanda öğrenci kimliğim kabul edildi ve 7₺ tekrardan kesildi yani iki kere 7₺ kesildi. Yar...

Newbie

Merhaba iyi günler. Ben 28 nisanda spotify premium’a öğrenci kimliğinden yararlanarak kayıt oldum ve öğrenci kimliğim henüz onaylanmadığı halde 7₺ kesildi. 30 nisanda öğrenci kimliğim kabul edildi ve...

DerMoriz

Roadie

474 Views

1 replies

0 likes

  • 474 Views
  • 1 replies
  • 0 likes

Can't login [iOS only]

I can login to my spotify just fine on the website using the exact same credentials, but every time i try to load it on a different phone it just says "We're currently experiencing problems. Please try again later". It still works on my other phone j...

Newbie

I can login to my spotify just fine on the website using the exact same credentials, but every time i try to load it on a different phone it just says "We're currently experiencing problems. Please t...

DerMoriz

Roadie

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

Solved!! Split screen option on iPad Pro

This is dreadful to find that this feature does not work with OS11 (nor older OS.) I NEED this feature as a yoga teacher! Here is the beauty of having this work: Plans on one side, playlist on the other. I can follow along and see where I am with my ...

Music Fan

This is dreadful to find that this feature does not work with OS11 (nor older OS.) I NEED this feature as a yoga teacher! Here is the beauty of having this work: Plans on one side, playlist on the ot...

DerMoriz

Roadie

3359 Views

1 replies

4 likes

  • 3359 Views
  • 1 replies
  • 4 likes

Solved!! Downloads tab has disappeared

I predominantly listen to Spotify on my iPad, more often than not without internet connection. I have therefore downloaded a fair amount of music onto this device. All of my downloaded music was, up until now, very easy to find under the Downloads ta...

Newbie

I predominantly listen to Spotify on my iPad, more often than not without internet connection. I have therefore downloaded a fair amount of music onto this device. All of my downloaded music was, up ...

joeleighton

Newbie

14632 Views

31 replies

7 likes

  • 14632 Views
  • 31 replies
  • 7 likes

Random Changes to songs, pauses, play and also voice control turned on

Hey,Need help quickly! For the past few weeks spotify on my iPhone 7 has been randomly changing songs, pausing and playing, re-winding and fast forwarding with no interaction with the app. I have it on locked screen, closed all other apps but still g...

Newbie

Hey, Need help quickly! For the past few weeks spotify on my iPhone 7 has been randomly changing songs, pausing and playing, re-winding and fast forwarding with no interaction with the app. I have i...

924 Views

0 replies

0 likes

Paused songs
Random shuffle
Skipping songs
Voice control
  • 924 Views
  • 0 replies
  • 0 likes

songs stopped playing after one second

hey i have iphone 6s and some of my songs wont play after one second. some of them are from import music and some of them are not, and its only on mu iphone like that in the cumputer its all good.. what can i do?

Newbie

hey i have iphone 6s and some of my songs wont play after one second. some of them are from import music and some of them are not, and its only on mu iphone like that in the cumputer its all good.. w...

Luke

Spotify Star

1019 Views

1 replies

0 likes

  • 1019 Views
  • 1 replies
  • 0 likes

VMware Virtual Platform

Hola! Actualice mi Spotify y empezó a tener problemas. Me aparece algo llamado VMware Virtual Platform y no puedo escuchar mis canciones, se cambian en automático a los 30 segundos. ¿alguien podría decirme porqué? ¿Cómo eliminó esa opción de devices?

Newbie

Hola!  Actualice mi Spotify y empezó a tener problemas. Me aparece algo llamado VMware Virtual Platform y no puedo escuchar mis canciones, se cambian en automático a los 30 segundos.   ¿...

350 Views

0 replies

1 likes

  • 350 Views
  • 0 replies
  • 1 likes

Spotify Issues on iPad Pro multitask / split screen

Good Day, Happy that Spotify is working on my iPad pro, however, I can't get it to split screen with my web browser. Is this a known issue? Thank you, Ryan

Casual Listener

Good Day,   Happy that Spotify is working on my iPad pro, however, I can't get it to split screen with my web browser. Is this a known issue?    Thank you,    Ryan 

Carol64

Music Fan

3658 Views

7 replies

14 likes

  • 3658 Views
  • 7 replies
  • 14 likes