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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37126 Views
  • 15 replies
  • 36 likes
  • 37126 Views
  • 15 replies
  • 36 likes

Solved!! Controls not showing up in control center

As you can see by the photo I don’t seem to have any controls to skip or pause the songs.any help is appreciated

  • Newbie
  • As you can see by the photo I don’t seem to have any controls to skip or pause the songs. any help is appreciated
  • Hubo
  • Community Legend
  • 2801 Views
  • 1 replies
  • 0 likes
  • 2801 Views
  • 1 replies
  • 0 likes

Spotify Connect and Downloaded Songs

Hopefully I explain my question correctly. If there are two devices, device a and device b, and a playlist is downloaded on device a but not device b when using device b and using Spotify connect to device a will the songs stream or will they use the...

  • Casual Listener
  • Hopefully I explain my question correctly.   If there are two devices, device a and device b, and a playlist is downloaded on device a but not device b when using device b and using Spotify conn...
  • Hubo
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Can't sync local files

I realize this topic has been addressed about three years ago, but the instructions for fixing it are either outdated or are for a Windows PC which I don't have. I try to add local files to a downloaded playlist on my phone, but only a few of them (r...

  • Casual Listener
  • I realize this topic has been addressed about three years ago, but the instructions for fixing it are either outdated or are for a Windows PC which I don't have.   I try to add local files to ...
  • user-removed
  • Not applicable
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

Music is randomly pausing usually when receiving notifications

Over the passed couple weeks I’ve noticed my music randomly pausing I traced it down to every time I get a notification it pauses. And a few miscellaneous pauses in between. It started happening out of know where I have looked at my notification sett...

  • Newbie
  • Over the passed couple weeks I’ve noticed my music randomly pausing I traced it down to every time I get a notification it pauses. And a few miscellaneous pauses in between. It started happening out ...
  • Greenish
  • Newbie
  • 5605 Views
  • 2 replies
  • 2 likes
  • 5605 Views
  • 2 replies
  • 2 likes

Problem with playlists

Hello I have a problem with my playlists I ordered the songs by artists but when i select a song of the playlist the app doesnt respect the order i defined. The songs plays randomly.

  • Newbie
  • Hello I have a problem with my playlists I ordered the songs by artists but when i select a song of the playlist the app doesnt respect the order i defined. The songs plays randomly.  
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

Connecting to someone else’s playlist randomly

I will be listening to my own playlists and out of no where it will open and play someone else’s playlist. I will delete this playlist over and over again but everyone and then it will start playing again. Usaually the same three playlists pop up. Af...

  • Casual Listener
  • I will be listening to my own playlists and out of no where it will open and play someone else’s playlist.  I will delete this playlist over and over again but everyone and then it will start p...
  • Tsutt07
  • Casual Listener
  • 571 Views
  • 2 replies
  • 0 likes
  • 571 Views
  • 2 replies
  • 0 likes

Spotify Connect - Multiple Speakers/Devices

I just bought a brandnew pair of wireless earphones and each earphone has a bluetooh connection which is 2. my spotify will only connect to 1 so my music comes out 1 earphone and not 2 how can i fix this ? or connect 2 devices at the same time

  • Newbie
  • I just bought a brandnew pair of wireless earphones and each earphone has a bluetooh connection which is 2. my spotify will only connect to 1 so my music comes out 1 earphone and not 2 how can i fix ...
  • 372 Views
  • 0 replies
  • 0 likes
  • 372 Views
  • 0 replies
  • 0 likes

Solved!! Mobile app looks different on iPhone 5s

I just downloaded the iOS app for my son's iphone 5s and the app looks different than my iPhone 6. His only has three options at the bottom of the screen, the Home icon, Your Playlists and Search. Mine has 5 icons, Home, Browse, Search, Radio and You...

  • Regular
  • I just downloaded the iOS app for my son's iphone 5s and the app looks different than my iPhone 6.  His only has three options at the bottom of the screen, the Home icon, Your Playlists and Sear...
  • user-removed
  • Not applicable
  • 2148 Views
  • 6 replies
  • 0 likes
  • 2148 Views
  • 6 replies
  • 0 likes

Playlist covers

Hey everyone! How do change the playlist cover on an iphone?

  • Newbie
  • Hey everyone!  How do change the playlist cover on an iphone?
  • Hubo
  • Community Legend
  • 538 Views
  • 1 replies
  • 0 likes
  • 538 Views
  • 1 replies
  • 0 likes

Solved!! No skips

I tried to skip song (non premium) first time after not using app all day and had no more skips left. Any idea why?

  • Casual Listener
  • I tried to skip song (non premium) first time after not using app all day and had no more skips left. Any idea why?
  • peteranti
  • Music Fan
  • 3366 Views
  • 4 replies
  • 0 likes
  • 3366 Views
  • 4 replies
  • 0 likes

Hacked account?!

Hi guys! rossdot1 here.. Recently all my playlists have been deleted and I have new playlists in their place. Playlists that I have never seen or listened to before. It seems I have lost all my music. I use premium. Can someone tell me what has happe...

  • Newbie
  • Hi guys! rossdot1 here..   Recently all my playlists have been deleted and I have new playlists in their place. Playlists that I have never seen or listened to before. It seems I have lost all...
  • peteranti
  • Music Fan
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

List not playing in the right order.

I have problems with one playlist. This does not happen on other playlists. When I start a song on the list and then that song ends it plays the song that is the first of the playlist and not the song that comes after the one just played. I don’t hav...

  • Casual Listener
  • I have problems with one playlist. This does not happen on other playlists. When I start a song on the list and then that song ends it plays the song that is the first of the playlist and not the son...
  • Anfrid
  • Casual Listener
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

[Apple CarPlay] Is it possible to discover an Artist?

Hi all, if I listen to a song and i would like to discover the artist meaning just display all other albums or songs. Is there button on Apple’s CarPlay and Spotify that i just miss? View more from Artist is a function i use always on my phone or des...

  • Regular
  • Hi all,  if I listen to a song and i would like to discover the artist meaning just display all other albums or songs.   Is there button on Apple’s CarPlay and Spotify that i j...
  • 598 Views
  • 0 replies
  • 0 likes
  • Carplay
    Discover Artist
    iOS
    Show Albums of Artist
  • 598 Views
  • 0 replies
  • 0 likes

Spotify not synchronised with Musixmatch

Hi AllI've a problem with Spotify and Musixmatch on my Iphone.When I identify a song with Musixmatch the song is not sincronized on Spotify.I'm logged in Musixmatch with my Spotify account.within Spotify I don't see any Musixmatch playlist...

  • Newbie
  • Hi All I've a problem with Spotify and Musixmatch on my Iphone. When I identify a song with Musixmatch the song is not sincronized on Spotify. I'm logged in Musixmatch with my Spotify account. wi...
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes

Spotify will not connect to my BMW

Hi there Spotify app will not connect to my bmw. I had an iphone 6 running IOS 9.3 was working then 3 months later it stopped.I bought new Iphone 8 running leatest IOS and problem is still there. Thanks

  • Visitor
  • Hi there    Spotify app will not connect to my bmw. I had an iphone 6 running IOS 9.3  was working then 3 months later it stopped.I bought new Iphone 8 running leatest IOS and proble...
  • 515 Views
  • 0 replies
  • 0 likes
  • 515 Views
  • 0 replies
  • 0 likes

Solved!! Account hacked, Discover Weekly now sucks

My account was hacked months ago and somebody added a lot of Spanish music. I removed all of the artists and songs and albums, but the Spanish music keeps on getting recommended in my Discover Weekly and recommendations. How to I fix this?

  • Casual Listener
  • My account was hacked months ago and somebody added a lot of Spanish music. I removed all of the artists and songs and albums, but the Spanish music keeps on getting recommended in my Discover Weekly...
  • tetronic
  • Casual Listener
  • 1030 Views
  • 4 replies
  • 2 likes
  • 1030 Views
  • 4 replies
  • 2 likes

Solved!! Account Hacked

Hi,It seems that my premium account on Spotify has been hacked. I can still access it, but new playlists that I haven't made are being created and my "Recently Played" section is filled with artists I haven't been listening to. Very strange and very ...

  • Newbie
  • Hi, It seems that my premium account on Spotify has been hacked. I can still access it, but new playlists that I haven't made are being created and my "Recently Played" section is filled with artist...
  • user-removed
  • Not applicable
  • 519 Views
  • 1 replies
  • 0 likes
  • 519 Views
  • 1 replies
  • 0 likes

Account hacked

Hi I recently figured that my account was hacked. I changed my email address and my password. Is there any way to find out how many devices now using my account??

  • Casual Listener
  • Hi I recently figured that my account was hacked. I changed my email address and my password. Is there any way to find out how many devices now using my account??
  • user-removed
  • Not applicable
  • 571 Views
  • 4 replies
  • 0 likes
  • 571 Views
  • 4 replies
  • 0 likes

Connect Spotify to TV in RV with WiFi but no internet?

I have an RV (actually a horse trailer with living quarters) and would love to be able to use Spotify in the trailer. There are two Roku tvs in the trailer and the main tv plays through the stereo so my goal is to get Spotify to the tv as simply as p...

  • Casual Listener
  • I have an RV (actually a horse trailer with living quarters) and would love to be able to use Spotify in the trailer.   There are two Roku tvs in the trailer and the main tv plays through the st...
  • Keanu_C
  • Community Legend
  • 1016 Views
  • 3 replies
  • 0 likes
  • 1016 Views
  • 3 replies
  • 0 likes

Using Google ChromeCast

Hi, I have an Apple iPhone 6s and a Google Chromecast. Unfortunately it is not working, it always has worked but today it won’t work. The issue is the following: everything seems to work fine, I can connect my phone to my chromecast with Spotify. But...

  • Casual Listener
  • Hi,   I have an Apple iPhone 6s and a Google Chromecast. Unfortunately it is not working, it always has worked but today it won’t work. The issue is the following: everything seems to work fin...
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes