Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hello,
I downloaded the latest version of Spotify Mobile for iOS7 but my menu is different than the others. I can't see my friends profiles and I can't see my own profile. There's no "Me" section in the menu. I'm sharing the screenshot of the menu. Please tell me how can I fix it. Thanks.
Solved! Go to Solution.
@Peter wrote:
Pretty certain the friends tab has been removed and Me is now in its place. If you have me you can now view your followers/following by tapping on those at the top of the Me page just like on desktop.
Your Facebook friends are still listed when you go to the share menu though.
Peter is correct. Just wait while it's rolling out and everyone should have it soon.
have you tried logging out and back in?
yes, I also reinstalled spotify many times but it hasn't changed.
have you tried turning the Device off and then back on? that might fix it.
yes i tried and it didn't work.
ok. i shall Escalate this to the Staff, and get you a reply ASAP.
thank you very much !
The "Me" section is new, I am pretty sure it is still on a phased roll out to users (like other Spotify features).
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
so you mean, I should wait for the update right ?
Yes, although I'm asking about to see if I can get any more details for you.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
thank you very much. my friend also downloaded it before me and he can see "Me" section. It's really weird. hope you can find something. thank you again
I actually have the opposite issue. I can see the "Me" tab but NOT the "Friends" tab.
The friends item disappeared for me a few weeks ago. At first there was a blank space and then it completely disappeared after I logged out/back in.
Pretty certain the friends tab has been removed and Me is now in its place. If you have me you can now view your followers/following by tapping on those at the top of the Me page just like on desktop.
Your Facebook friends are still listed when you go to the share menu though.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
@Peter wrote:
Pretty certain the friends tab has been removed and Me is now in its place. If you have me you can now view your followers/following by tapping on those at the top of the Me page just like on desktop.
Your Facebook friends are still listed when you go to the share menu though.
Peter is correct. Just wait while it's rolling out and everyone should have it soon.
Just to 100% confirm for you guys, Peter is correct and you should all get the updated menu eventually.
my menu hasn't changed. still no "Me" tab.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
My menu view and options are different than that of my friends and we both have spotify premium. She is able to see the length of her playlist (in minutes) and a few other details and visually hers is different. The only difference is that she has an Iphone 5C and I have a 5S. I would like to be able to see the same view as hers. I have already tried deleting and reinstalling the app, logging out and logging back in and still no changes. Any ideas??
Is it possible your friend is part of the ongoing Your Music/Collections closed beta test? If that was the case her "Playlists" tab would say "Your Music".
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…