[iOS] Playlists appears empty

[Maria]

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists.

This seems to be affecting iOS mobile devices only.

[Rlhahnemann]

Same issue. Multiple clean re-installs did not help. All accounts used on the device had the same issue.

Spotify version: 9.0.40.506

Device: 15 Pro Max

iOS Version: 18.4.1 (22E252)

[frankxpin]

Experiencing this issue as well as of yesterday (05/06/2025)

Based in the US

iPhone 16 Pro

iOS 18.4.1

Spotify Version: 9.0.40.506

I've done the following:
* Logged out, Logged Back In

* Logged out, deleted app, logged back in

I noticed each time I reinstall the app and log back in, it will lock up and I can't do anything. I have to kill the app and re-open it, and then I get prompted with an onboarding workflow for notifications, bluetooth, etc.

I have hit 'clear cache' from settings and nothing happens. The number for the cache does not change at all.

I made a completely new account to rule out an issue with my account, but I still had an issue. Once the account was created what was interesting was it said "Couldn't load page". So the app is persistently thinking that I'm offline when I'm not.

[jvd747]

I'm on iOS 18.5 (22F75) and I can't play anything on my iPhone 15 Pro Max. Playlists are still there in my premium account but everything is blank. It works fine on my other devices (TV, iPad, older iPhone). I can't search for anything nor can I play any music. It was fine when I first did the developer beta updates and suddenly stopped working for almost a week. I've tried to delete, reinstall, reset network settings etc. I think it's a server issue that's not connecting my phone to the Spotify server. Any help?

[Maria]

Hey everyone,

We're currently investigating this, and to help our tech teams look into this further, it would also be great if you could send us the following (if you haven't already):

• The make & model of your device.
• Current OS version.
• Exact Spotify version.
• Does the issue persist on the Web Player?
• Have you interacted with our age verification flow anytime in the recent past?

In the meantime, feel free to give the workarounds suggested by @djones22 in this comment and by @anton25360 in the reply here a try 🙂

You can also to Subscribe to this thread from the 3 dot menu to stay tuned. We'll keep you posted here if we have any news to share.

Cheers!

[IAmBPala]

Having this issue for well over a week now

iphone 16 Pro Max

Spotify Version: 9.0.40.506

iOS: 18.4.1

[Brisbabe]

I have had this issue for two weeks and getting a little **bleep** off. Paying for premium and can’t play music. What a waste of money. Keep getting unable to load have deleted the mobile app over 20 times restarted phone so many times and still nothing. Followed the steps and still nothing. 

 

 

[LanceChristophr]

@Maria I’m really concerned about hearing this. I have been troubleshooting with support for the last two weeks and have been assured repeatedly that this issue had been under investigation and should be nearing resolution. I provided support my phone details, videos, screenshots, and even signed in with a temporary support account to confirm the issue.

I implore you and the dev team to give us a solid timeline, in the vein of transparency to your paying consumers, while you still have us. 

[Rlhahnemann]

I was able to get a free month of service for my frustration.....since there is no service. 

But I'm about to go get a free trial of Apple Music since I'd rather have something that works than something that is temporarily free and doesn't work.

[mimi181203]

I have continued to have this problem for the last 14 days. My Spotify’s works on other devices. Originally I thought it was my IOS that was out of date but others seem to be having the same problem with newer versions. I know you are now looking into to it but would really like to have access to music again. I have done all trouble shooting suggested my Spotify support 

[notbridgey]

So glad to find this thread. I have had the same issue since April 28! Support has not provided a timeline and like others I am getting pretty frustrated with the whole ordeal. 

iPhone 13 

iOS 18.4.1

9.0.40.506

I have done everything suggested on this thread and anything suggested by support. Nothing works. Music plays on my laptop but won’t even let me connect the iPhone to take over playing (thought I could outsmart it this way!)

Really hope a solution is coming soon. I can only convince myself to keep paying for a service that’s not fit-for-purpose on a vague promise it’ll be fixed for so long.