Spotify premium

[Odaesus]

I purchased spotify premium through the AppStore, I have been charged for the purchase however I have not been given spotify premium. The email I use for my Facebook, spotify and App Store account is the exact same. Where would I go from here?

[kbrooksc · Accepted solution]

Hey there @Odaesus and welcome to the Community!

Sorry to hear that you're having trouble!

I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.

[meahtenoha]

Hey @Odaesus instead of going straight to the contact form, please fill out the questions here to see if we can fix your issue faster:

https://community.spotify.com/t5/custom/page/page-id/HelpFlow-Account

Thanks!