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Spotify using mobile data even when cellular data turned off

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Re: Spotify using mobile data even when cellular data turned off

Casual Listener
Same issue here, started turning phone to flight mode to stop the downloads
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Re: Spotify using mobile data even when cellular data turned off

Music Fan

Here's a few tips that I've uncovered to solve the issue.

 

Firstly, find the app named NetGuard, install it and set it to block all cell data usage from Spotify. Just click on the angled Cell Signal Strength icon next to Spotify, so it turns red with a slash, and you're all set. I've found this app so valuable is finding scores of other 3rd party apps sneaking cell data that I paid for the full version to create logs of all apps.

 

Next, send an email to Spotify support at support@spotify.com.  Tell them of the situation, and send them screenshots of the Cell usage, and the NetGuard logs.  After I did, I found within a few days they had it resolved.  I'm still tracking it, and blocking cell, but I haven't had an attempt for almost 2 weeks now, where before, it was only using cell, even when connected to Wifi.

 

Good luck. 

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Re: Spotify using mobile data even when cellular data turned off

Casual Listener
Thanks using it, now spotify actually says no internet connection.
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Re: Spotify using mobile data even when cellular data turned off

Music Fan

Well, if it's not working while being restricted to Wifi, and your phone is connected to Wifi, then you need to double-check your settings.  If you can't figure it out, you need to contact support.  Ultimately, it appears it was set to run on Cell only. Check the settings.

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Re: Spotify using mobile data even when cellular data turned off

Casual Listener
Download over cellular was off as I believe is the default. It would still use my cellular data. I am now blocking cellular to spotify via a 3rd party app.
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Re: Spotify using mobile data even when cellular data turned off

Newbie

I have the same problem with an Iphone. The overall data is switched off and I can´t switch off data for Spotify individually, it is always green ("greyed out" green).

 

The app Netguard as suggested by Music Fan seems to be available only for Android. Does anybody know a similar program for Iphones?

 

Thank you

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Re: Spotify using mobile data even when cellular data turned off

Visitor

I am having the same issue.

 

Iphone XR

iOS 13.4

 

In Settings -> Cellular -> access is off

 

In the Spotify App access to cellular is off.

 

But the app still plays when I am not on WiFi. You can see in the image that cell is off but data has been used.

 

Any new ideas?

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