Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

What's up with this new Home screen?

Whats up with the new home screen being random playlist? Its really bad, can I change it back?

  • Music Fan
  • Oldstartscreenfan
  • Newbie
  • 55066 Views
  • 966 replies
  • 348 likes
  • iOS
  • 55066 Views
  • 966 replies
  • 348 likes

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 397061 Views
  • 879 replies
  • 326 likes
  • 397061 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78510 Views
  • 124 replies
  • 32 likes
  • 78510 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17922 Views
  • 8 replies
  • 0 likes
  • 17922 Views
  • 8 replies
  • 0 likes

Superuser Contribution [Mobile][Browse] Open saved albums instantly without a connection

Right now for a saved album, there is loading that needs to happen if the device is connected to WiFi or cellular. However this is not ideal in situations where the connection is poor; e.g. an underground parking garage or very slow airplane WiFi. Th...

  • Casual Listener
  • Right now for a saved album, there is loading that needs to happen if the device is connected to WiFi or cellular.   However this is not ideal in situations where the connection is poor; e.g. ...
  • Peter
  • Spotify Legend
  • 407 Views
  • 2 replies
  • 1 likes
  • Browse
    Mobile
  • 407 Views
  • 2 replies
  • 1 likes

Alexa app not connecting to spotify on iphone

PlanPremiumCountryCanada DeviceiphoneXrOperating SystemIOS My Question or IssueI downloaded alexa app on my iphone to set up all my echo dots and the Echo dots work fine with Spotify through Alexa. However, when im on the iphone and in the alexa app ...

  • Casual Listener
  • Plan Premium Country Canada  Device iphoneXr Operating System IOS   My Question or Issue I downloaded alexa app on my iphone to set up all my echo dots and the Echo dots work fine...
  • RJAS
  • Casual Listener
  • 413 Views
  • 2 replies
  • 0 likes
  • 413 Views
  • 2 replies
  • 0 likes

Apple Watch syncing issues

Hello here is my issue: PlanFree/Premium: PremiumCountry: USA Device(iPhone 10Operating System(iOS 11) My Question or IssueI believe this may have started being an issue after the last Apple update but basically if I’m playing music from my Spotify a...

  • Visitor
  • Hello here is my issue:  Plan Free/Premium: Premium Country: USA   Device (iPhone 10 Operating System (iOS 11)   My Question or Issue I believe this may have started being ...
  • 652 Views
  • 0 replies
  • 0 likes
  • 652 Views
  • 0 replies
  • 0 likes

album artwork suddenly not showing

PlanPremiumCountrySGDeviceiPhone 8+Operating SystemiOS 13.3.1 My Question or Issueso out of nowhere my album artwork stopped syncing on the app and is not showing anymore? reinstalled the app + restarted my iphone but album artwork is still gone, wha...

  • Visitor
  •   Plan Premium Country SG Device iPhone 8+ Operating System iOS 13.3.1   My Question or Issue so out of nowhere my album artwork stopped syncing on the app and is not showing an...
  • Loxer
  • Spotify Star
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Automatically disable equalizer when using car stereo instead of headphones

I love the equalizer when using headphones but do I need to keep going into the settings to turn it off everytime I'm in the car (connected with iPod USB or Bluetooth depending on which car) and then back on again when using headphones? If there coul...

  • Casual Listener
  •  I love the equalizer when using headphones but do I need to keep going into the settings to turn it off everytime I'm in the car (connected with iPod USB or Bluetooth depending on which car) an...
  • Ivan
  • Spotify Legend
  • 2645 Views
  • 6 replies
  • 5 likes
  • 2645 Views
  • 6 replies
  • 5 likes

Superuser Contribution App restarts iPhone

With no other app other than spotify, even with deleting and re downloading it , attempting to open the app always leads to my phone restarting itself .

  • Newbie
  • With no other app other than spotify, even with deleting and re downloading it , attempting to open the app always leads to my phone restarting itself .
  • Ivan
  • Spotify Legend
  • 3576 Views
  • 10 replies
  • 1 likes
  • 3576 Views
  • 10 replies
  • 1 likes

Spotify App on iPhone stopped linking with Google Mini

PlSpotify IS LINKED!Plan FreeUSA Device(iPhone 11 ProOperating System(iOS 13.3.1 My Question or Issue: Free Spotify had been working fine for months. A few days ago when giving command to Google Mini to play “relaxation music,” got a response that a ...

59FC847E-1BFF-4355-BE47-9AB3DB3B7BD2.jpeg
  • Visitor
  • Pl Spotify IS LINKED! Plan Free USA   Device (iPhone 11 Pro Operating System (iOS 13.3.1   My Question or Issue: Free Spotify had been working fine for months. A few days ag...
  • 309 Views
  • 0 replies
  • 0 likes
  • 309 Views
  • 0 replies
  • 0 likes

Spotify queue issues/crashing

Plan: PremiumCountry: Norway Device: iPhone XsOperating system: iOS 13.3.1 My Question or Issue When moving items in queue, the queue goes ham, and sometimes crashes the app. Tried clean install and reboot of device, same result. See GFYCAT link for ...

  • Newbie
  • Plan: Premium Country: Norway   Device: iPhone Xs Operating system: iOS 13.3.1   My Question or Issue   When moving items in queue, the queue goes ham, and sometimes crashes th...
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

See currently playing playlist

In the iPhone app, once I move away from an album or playlist (search an artist, whatever), I can't find any way to return to that playlist or album. I can see the queue of course, but I want to see the actual playlist that is currently playing. If t...

  • Casual Listener
  • In the iPhone app, once I move away from an album or playlist (search an artist, whatever), I can't find any way to return to that playlist or album. I can see the queue of course, but I want to see ...
  • Loxer
  • Spotify Star
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Queueing songs does not work in offline

I've noticed this on 2 different iPhone versions. When I'm offline, the songs that I queue are not coming up.

  • Casual Listener
  • I've noticed this on 2 different iPhone versions. When I'm offline, the songs that I queue are not coming up.
  • Loxer
  • Spotify Star
  • 394 Views
  • 3 replies
  • 0 likes
  • 394 Views
  • 3 replies
  • 0 likes

Spotify Connect Not Working: Phone Doesn't Display Song I Am Listening To On Desktop

PlanPremiumCountryUnited KingdomDeviceiPhone 7 Plus / Lenovo LaptopOperating SystemiOs 12.4 / Windows 10 My Question or IssueI'm having an issue with Spotify Connect between my two devices. On my phone it is displaying a song I listened to half an ho...

  • Music Fan
  •   Plan Premium Country United Kingdom Device iPhone 7 Plus  / Lenovo Laptop Operating System iOs 12.4  / Windows 10   My Question or Issue I'm having an issue with Spot...
  • Loxer
  • Spotify Star
  • 425 Views
  • 1 replies
  • 0 likes
  • Spotify
  • 425 Views
  • 1 replies
  • 0 likes

Music will not play or download

PremiumAustraliaiPhone 8+iOS 13.3.1 Music will not play / downloadEither playlists set to automatically download, or songs to play online will not play (or download if liked). No issues with data (both wifi and cellular working with other apps, brows...

  • Casual Listener
  • Premium Australia iPhone 8+ iOS 13.3.1   Music will not play / download Either playlists set to automatically download, or songs to play online will not play (or download if liked). No is...
  • Loxer
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Don’t play this song

I’m on iPhone 8I’m on the free planI’m in the EUBasically there’s a song by Yxngxr1 called !!I accidentally pressed don’t play this song and now every time I press Show song it doesn’t take off the red crossed out thingy.I’m pretty sure this is a gli...

  • Visitor
  • I’m on iPhone 8 I’m on the free plan I’m in the EU Basically there’s a song by Yxngxr1 called !! I accidentally pressed don’t play this song and now every time I press Show song it doesn’t take o...
  • Loxer
  • Spotify Star
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Solved!! Downloaded playlist still says "downloading" even though there are no songs left to be downloaded

Hello, I've recently changed my phone and installed Spotify on it and downloaded 4 of my playlists. When I'm on offline mode, only one playlist shows up on the first page as "downloaded", however when I check my other 3 playlists, I can see that the ...

  • Roadie
  • Hello, I've recently changed my phone and installed Spotify on it and downloaded 4 of my playlists. When I'm on offline mode, only one playlist shows up on the first page as "downloaded", however whe...
  • Loxer
  • Spotify Star
  • 836 Views
  • 3 replies
  • 1 likes
  • 836 Views
  • 3 replies
  • 1 likes

MY MUSIC STOPS AND GOES TO THE NEXT SONG

Premiumspain Device(iPhone Operating System(iOS) My Question or IssueMy issue is that all the songs stops when i am listening. It goes to the next song and i don't click anything. It is done automatically. It is like , i am listening and it automatic...

  • Visitor
  •   Premium spain   Device (iPhone 😎 Operating System (iOS)   My Question or Issue My issue is that all the songs stops when i am listening. It goes to the next song and i d...
  • Loxer
  • Spotify Star
  • 475 Views
  • 1 replies
  • 0 likes
  • 475 Views
  • 1 replies
  • 0 likes

Upgraded to stop adverts. Getting adverts telling me to upgrade...

Wanted to get rid of ads, so I upgraded to premium. All of the brand ads are gone, but I just get a bunch of ads telling me to upgrade to premium in their place...also, as a side note, it might be worth putting a banner on the in app “premium” tab th...

  • Casual Listener
  • Wanted to get rid of ads, so I upgraded to premium.   All of the brand ads are gone, but I just get a bunch of ads telling me to upgrade to premium in their place... also, as a side note, i...
  • Loxer
  • Spotify Star
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Blank screen while playing music

I keep getting a blank screen seconds after I open the app, I can still listen to music, but I can’t use it after it gets blank. Can’t change the song, can’t browse for music. I have to close it and open it again in order to do everything. The versio...

  • Visitor
  • I keep getting a blank screen seconds after I open the app, I can still listen to music, but I can’t use it after it gets blank. Can’t change the song, can’t browse for music. I have to close it and ...
  • Loxer
  • Spotify Star
  • 559 Views
  • 1 replies
  • 0 likes
  • 559 Views
  • 1 replies
  • 0 likes

Play/Pause button stops working with Spotify Connect on iPad

PlanPremiumCountryNorway DeviceiPad Air 2019Operating SystemiPadOS 13.3.1 My Question or IssueI have an iPad Air 2019 that I use to control Spotify on my Windows 10 PC. The problem is that the Play/Pause button stops working after the Spotify app has...

  • Casual Listener
  • Plan Premium Country Norway  Device iPad Air 2019 Operating System iPadOS 13.3.1   My Question or Issue I have an iPad Air 2019 that I use to control Spotify on my Windows 10 PC....
  • Loxer
  • Spotify Star
  • 553 Views
  • 1 replies
  • 0 likes
  • 553 Views
  • 1 replies
  • 0 likes

Songs download and play but no sound

PlanPremiumCountryAustriaDeviceiPhone 11proOperating SystemiOS13.3.1 Hi! I just got a new iPhone and started to download playlist contains local files from my computer. On my desktop Mac, the songs play fine. They get even downloaded to my phone. How...

  • Casual Listener
  • Plan Premium Country Austria Device iPhone 11pro Operating System iOS13.3.1   Hi!   I just got a new iPhone and started to download playlist contains local files from my computer...
  • Loxer
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Solved!! Sorting music in Playlist on iOS

PlanFreeDevice iPhone 7Operating System iOS 13 Hello.i am not seeing a way in iOS to sort music inside a personally created Playlist. I found this article:https://support.spotify.com/us/article/sorting-and-filtering/but in my case I do not see the “t...

  • Visitor
  • Plan Free Device iPhone 7 Operating System  iOS 13   Hello. i am not seeing a way in iOS to sort music inside a personally created Playlist.   I found this article: http...
  • Loxer
  • Spotify Star
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes