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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37166 Views
  • 15 replies
  • 36 likes
  • 37166 Views
  • 15 replies
  • 36 likes

Solved!! Xbox Volume from

PlanPremiumCountryUnited States DeviceiPhone 11 Pro Max, Xbox One XOperating SystemiOS 14 My Question or IssueFor some time I was able to change the volume of Spotify on my Xbox through my phone. I’ve tried for the past week and it will not allow me ...

  • Visitor
  •   Plan Premium Country United States   Device iPhone 11 Pro Max, Xbox One X Operating System iOS 14   My Question or Issue For some time I was able to change the volume of ...
  • monk6
  • Casual Listener
  • 1571 Views
  • 1 replies
  • 0 likes
  • 1571 Views
  • 1 replies
  • 0 likes

How to recover my playlists

My playlists aren’t on my account anymore. I got premium and my playlists had disappeared. I had changed my display name and profile picture and it just took me back to my old display name and no profile picture. I tried to recover my playlists on th...

  • Visitor
  • My playlists aren’t on my account anymore. I got premium and my playlists had disappeared. I had changed my display name and profile picture and it just took me back to my old display name and no pro...
  • Billy-J
  • Spotify Star
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

People in a group session can go into private playlists

PlanPremiumCountryNetherlandsDeviceiPhone 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen playing a track from your private playlists it will show the playlist to the other people listening in a group session. They c...

  • Casual Listener
  • Plan Premium Country Netherlands Device iPhone 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When playing a track from your private playlists i...
  • Billy-J
  • Spotify Star
  • 1771 Views
  • 1 replies
  • 1 likes
  • Group Session
    Mobile
  • 1771 Views
  • 1 replies
  • 1 likes

Trouble with music on iOS device

PlanPremiumCountryRussiaDeviceiPhone 7Operating SystemiOS 14 My Question or IssueI cannot listen to a track added by myself from a PC, on an iPhone. I followed all the recommendations, but still nothing works. What should i do?

  • Visitor
  • Plan Premium Country Russia Device iPhone 7 Operating System iOS 14   My Question or Issue I cannot listen to a track added by myself from a PC, on an iPhone. I followed all the r...
  • Billy-J
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Apple watch download option to save tracks, so I can run without my chunky phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am on a premium plan, and have just ordered the new Apple Watch 6 (not cellular) and have n...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am on...
  • Billy-J
  • Spotify Star
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files no longer showing up in search

PlanPremiumCountry USADeviceiPhone 8+Operating SystemiOS 11.4 My Question or Issue I have over 1,000 local files saved on my iPhone via Spotify. Previously whenever I searched for a song, it would show me all of the local files (if applicable) and th...

  • Newbie
  • Plan Premium Country  USA Device iPhone 8+ Operating System iOS 11.4   My Question or Issue  I have over 1,000 local files saved on my iPhone via Spotify.  Previously wh...
  • Ver
  • Spotify Legend
  • 855 Views
  • 3 replies
  • 0 likes
  • 855 Views
  • 3 replies
  • 0 likes

Local files will not sync to iPhone

PlanPremiumCountryUSADevice(iPhone XS, Acer Aspire E15 Laptop, Macbook Pro)Operating System(iOS 14, Windows 10, macOS Catalina) My Question or IssueI have been looking for an answer to this question for a while now, I have tried syncing my local file...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone XS, Acer Aspire E15 Laptop, Macbook Pro) Operating System (iOS 14, Windows 10, macOS Catalina)   My Question or Issue I have been looking for an...
  • boofpenguin
  • Casual Listener
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

How to know when a Spotify Playlist was last updated on Spotify app for iPhone ?

I follow many playlists created by Spotify and till now I can't find any way inside Spotify app on my iPhone to know when was the last time these playlists were updated so can you tell me please how can I find this useful information ?

  • Music Fan
  • I follow many playlists created by Spotify and till now I can't find any way inside Spotify app on my iPhone to know when was the last time these playlists were updated so can you tell me please how ...
  • Tarek_TAD
  • Music Fan
  • 3687 Views
  • 4 replies
  • 0 likes
  • 3687 Views
  • 4 replies
  • 0 likes

Superuser Contribution Sharing Playlist on Instagram Story Doesn't Display Image

PlanPremiumCountry USADeviceiPhone XOperating SystemiOS 11.2My Question or Issue Hi guys, I've noticed when I try to share a playlist I create to Instgram (via clicking the three dots in the upper right corner), it sends it to Instagram but it shows ...

  • Regular
  • Plan Premium Country  USA Device iPhone X Operating System iOS 11.2 My Question or Issue  Hi guys, I've noticed when I try to share a playlist I create to Instgram (via clicking th...
  • Elena
  • Moderator
  • 4705 Views
  • 4 replies
  • 11 likes
  • 4705 Views
  • 4 replies
  • 11 likes

Spotify not playing when there's no internet connection

Hello, whenever I try to play songs without internet connection it won't work, it just stay's on 0s. Clicking play doesn't do anything, but the button appearence changes. It even stops playback, when I had an internet connection and it get's too bad ...

  • Visitor
  • Hello,   whenever I try to play songs without internet connection it won't work, it just stay's on 0s. Clicking play doesn't do anything, but the button appearence changes. It even stops playb...
  • OneByBoo
  • Roadie
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

Solved!! [BUG][IOS][SHARE][WhatsApp]Artist by (null)

My Question or IssueWhen sharing the song 80 Millionen by Max Giesinger to a whatsapp contact from the artists popular song list, the generated message is 'Here's a song for you... 80 Millionen by (null)', this happens with Ubermorgen by Mark Foster ...

  • Regular
  • My Question or Issue When sharing the song 80 Millionen by Max Giesinger to a whatsapp contact from the artists popular song list, the generated message is 'Here's a song for you... 80 Millionen by ...
  • Billy-J
  • Spotify Star
  • 1043 Views
  • 11 replies
  • 0 likes
  • 1043 Views
  • 11 replies
  • 0 likes

Superuser Contribution Spotify on screen time. Haven’t used Spotify in several years.

Spotify is currently showing up in our screen time activity. We have not used it for several years. The app is not installed on any device and we are not using it in a browser. Has a device been hacked? Not sure why this is happening. Thanks! 

D1EDEC22-3925-4A14-A834-4691536C7049.jpeg
  • Visitor
  • Spotify is currently showing up in our screen time activity. We have not used it for several years. The app is not installed on any device and we are not using it in a browser. Has a device been hack...
  • Ver
  • Spotify Legend
  • 4208 Views
  • 2 replies
  • 0 likes
  • 4208 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Autoplay missing

Plan: Premium Jordan App: iOS Why isn't there an option to turn on autoplay in playback settings?

  • Casual Listener
  • Plan: Premium Jordan App: iOS Why isn't there an option to turn on autoplay in playback settings?
  • edowilfridus
  • Regular
  • 3896 Views
  • 13 replies
  • 0 likes
  • autoplay
  • 3896 Views
  • 13 replies
  • 0 likes

Superuser Contribution Add To Queue Issue

PlanPremiumCountryUnited StatesDeviceiPhone XSOperating SystemiOS 13.6.1 My Question or IssueRecently, when I have tried to add podcasts under my queue, it only seems to either let me add one to the queue (and if I add another from another podcast, i...

  • Newbie
  • Plan Premium Country United States Device iPhone XS Operating System iOS 13.6.1   My Question or Issue Recently, when I have tried to add podcasts under my queue, it only seems to eith...
  • Elena
  • Moderator
  • 391 Views
  • 1 replies
  • 0 likes
  • Add to Queue
  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files won't sync to my iphone.

PlanPremium FamilyDeviceiPhone 7Operating SystemiOS 13.6.1 My Question or IssueMy PC only has a wired connection through a LAN cable and I couldn't sync my local files on my desktop to the phone. I've heard that wired connections can be used but it h...

  • Visitor
  • Plan Premium Family Device iPhone 7 Operating System iOS 13.6.1   My Question or Issue My PC only has a wired connection through a LAN cable and I couldn't sync my local files on my desk...
  • Xenia
  • Moderator
  • 1352 Views
  • 1 replies
  • 0 likes
  • local files
    syncing issue
  • 1352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sync offline music to 5th generation iPod classic

I want to give my son a safe listening experience, i.e. no Android or iOS smartphone.My old 5th gen iPod classic still works like a charm and would be perfect for that.However I can' get the Spotify App on my Mac ( Catalina 10.15.6) to recognize the ...

  • Newbie
  • I want to give my son a safe listening experience, i.e. no Android or iOS smartphone. My old 5th gen iPod classic still works like a charm and would be perfect for that. However I can' get the Spot...
  • Katerina
  • Spotify Legend
  • 2207 Views
  • 3 replies
  • 0 likes
  • 2207 Views
  • 3 replies
  • 0 likes

Superuser Contribution Nike Run Club playing wrong tracks from Spotify

PlanPremiumCountryIndiaDeviceiPhone XOperating Systemlatest iOS My Question or IssueThough the Nike Run Club allows me to select a Spotify playlist of my own, from within the Nike app, it plays all wrong tracks from the playlist. Same playlist played...

  • Newbie
  • Plan Premium Country India Device iPhone X Operating System latest iOS   My Question or Issue Though the Nike Run Club allows me to select a Spotify playlist of my own, from within the...
  • Alex
  • Spotify Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on iPhone problem with BMW car

PlanFree/PremiumCountryItaly DeviceiPhone X Operating SystemiOS 13.6.1 My Question or IssueI have a problem with my 5 series (F10, year 2014) equipped with a Professional navigator updated to the latest version available (with Harman Kardon audio sys...

  • Visitor
  • Plan Free/Premium Country Italy   Device iPhone X   Operating System iOS 13.6.1   My Question or Issue I have a problem with my 5 series (F10, year 2014) equipped with a Pr...
  • Ver
  • Spotify Legend
  • 2098 Views
  • 1 replies
  • 2 likes
  • 2098 Views
  • 1 replies
  • 2 likes

Superuser Contribution IOs 6

Salve,È possibile installare l app spotify sul mio vecchio iphone 4? Non riesco a trovare l app.Grazie

  • Visitor
  • Salve, È possibile installare l app spotify sul mio vecchio iphone 4? Non riesco a trovare l app. Grazie   
  • Alex
  • Spotify Legend
  • 358 Views
  • 2 replies
  • 0 likes
  • 358 Views
  • 2 replies
  • 0 likes

Superuser Contribution Apple Watch streaming using data

Plan - Family PremiumCountry - UKDevice - Apple Watch Series 5 with mobile data My Question or IssueI’m trying stream my playlist using data but Spotify is failing to find my wireless headphones. Work fine with Apple Music and are showing as connecte...

  • Casual Listener
  • Plan - Family Premium Country - UK Device - Apple Watch Series 5 with mobile data     My Question or Issue I’m trying stream my playlist using data but Spotify is failing to find my w...
  • VoidStarfire
  • Casual Listener
  • 2559 Views
  • 5 replies
  • 1 likes
  • 2559 Views
  • 5 replies
  • 1 likes