Track name stuck

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Re: Track name stuck

bigdrop
Gig Goer

In order to fix the problem they first have to admit it exists which they refuse to do. I will cancel again if they don't fix it by 8-15.

Re: Track name stuck

stealth210
Roadie

Meredith,

 

I applied the 0.5.3 update yesterday and the problem persists. Please let the developers know the problem happened started 0.5.2 and as of 0.5.3 still exists. Very annoying one at that.

Re: Track name stuck

danielthelion
Music Fan

Yeah the new version of the app doesn't fix the problem for me either. I thought it might be an issue caused by gapless playback, so I disabled that, but the problem persists.

Re: Track name stuck

bigdrop
Gig Goer

Everytime I email them to alert them of the problem I get a reply telling me to restart my phone or reinstall the device. It is getting ridiculous.

Re: Track name stuck

bigdrop
Gig Goer

Email from Spotify support:

 

Hey Michael,
Based on your reports and those of a number of other users (including those in the Community), I'd say that this is most likely a problem within the app itself.
As we've posted here - http://community.spotify.com/t5/Mobile-iOS-iPhone-iPad-iPod/Interesting-bug-on-iPhone-lockscreen/m-p... - this has been reported to our dev team and hopefully they'll be able to get it sorted asap.
Sorry for the runaround earlier, it's often tricky to tell what's a genuine issue and what's just a faulty installation (especially when you only have a handful of users reporting it out of millions). Thanks for sticking with us.
Also, it would be interesting to see if you can recreate the phenomenon David reported in the above thread, where using a playlist with a mix of artists prevented the sticking. Give that a go and let us know how you get on - we'll be interested to hear the results.
Kind regards,

Re: Track name stuck

danielthelion
Music Fan

The reason it works with a playlist of random stuff is because the changing of albums makes the track name change successfully. If you play two albums in a row, in order, the track name will get stuck on the second track of the first album, then once it finishes that album and starts the next one (regardless of artist, could be same or different), it will change the track name to the first track on the second album. Then it'll get stuck on the second track of that album. If you have a playlist that shuffles individual songs from all different albums, it will appear to work just fine because with each track change, it's an album change.

Re: Track name stuck

stealth210
Roadie

bigdrop,

 

I am curious to know if you are still experiencing the same problem and if you have tried Rhapsody? Does their app have this issue? I just got back from a long road trip and man oh man, was this bug confusing me when I glanced up to the nav screen to see the wrong track name and time not resetting every track.

 

As a Spotify premium subscriber for 17 months, I am disappointed. Also, as a software developer, I find it abhorrent treatment of the paying customers. I get that development and fixes take time, but it's a different ball game in iOS world. I CANNOT go back to the working version on this platform while they sort it out. They seem to treat this like it's a minor issue ("oh, just don't play consecutive tracks on a album"). Umm, maybe I'm in the minority, but that's mostly all I do. Find artist, find album, play album.

 

/rant and soon to be ex-customer.

Re: Track name stuck

bigdrop
Gig Goer

Yes I am still experiencing the problem. They have not yet fixed it.

 

I have both Rhapsody and Spotify. I have been trying to chose between them for months. Neither of them are perfect. Rhapsody does not have this track name problem.Rhapsody has a better library for the music I like and Spotify has better sound. Rhapsody radio is better.Rhapsody seems a little more buggy.

 

I am getting tired of waiting for a fix for this problem. They have till 8-15 to fix it or I will be going exclusivey with Rhapsody.

Re: Track name stuck

bigdrop
Gig Goer

An update was released today and guess what. It does nothing to correct this problem. Thanks a lot for nothing. I am cancelling my service in 7 days.

Re: Track name stuck

danielthelion
Music Fan

I'm switching to Rdio until this is fixed. Once it is, I will be back.

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