Shuffle not working on iOS

[Vasil]

Hey folks!

Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work.
This is being looked into 🙂

[konto-por-rubo]

Hi all

It is working for me again. I did nothing.

Cheers

[sheasmart]

@Yordan 

This issue still hasn’t been fixed for me. Can you please provide an update about the team that is working on this? 

[user-removed]

This is the exact same issue I have! It works on other phones and my tv but not IPhone 13. If I click a song rather than just let it continue on to the next one it jumps back to the start and plays the songs in order again. It’s rather annoying and there’s been no solution.  

[Dessi]

Hey @sheasmart,

Thanks for letting us know!

Our tech folks are still looking into this, but we'll update you here as soon as we hear back from them.

Take care.

[MihailY]

Hey folks,

Thanks for reaching out.

The issue here seems to vary so in order for us to investigate further, can you please provide the following:

• A short screen recording of how things look on your end. If the file is too large to attach, you can upload it to Google Drive (make sure to allow general access to the file) or as an unlisted YouTube video. 
• The exact Spotify version, OS version and model of the affected devices.
• The troubleshooting steps you've tried (clean reinstall, log out and back in twice in a row, try on a different device/the web player, etc.)

We'll be on the lookout for your responses.

[mmmmmmmmm_mmmmmm]

I’m having the same issue as well on a duo plan. When I go to an album or playlist, tapping the shuffle button does nothing. Shuffle only works from the now playing screen. 

iPhone 12 Pro, iOS 18.3.1 and app version 9.0.28. 

[sheasmart]

Hi again Dessi,

Can you please provide an update on where Spotify is with resolving this issue? It has been a month since I initially commented on this thread and was told by Yordan that the technical team was working on this issue. It has almost been nearly three weeks since we’ve heard an update from you. Can you please provide an update on whether Spotify will be fixing this issue? 

[Dessi]

Hey folks,

Sorry for the delay!

Our tech team is still looking into this and working on a fix, we'll let you know as soon as we get an update from them.

Take care.

[Utamaru]

Hello,

I have the same problem with my GF account.

iPhone 15 Pro

Fresh install, logged out several times, rebooted. Nothing works. The shuffle button does not turn green on any playlist and if you press the green button it will always start from the top song.

I convinced her to switch from Apple Music so this is not a good first impression.

I hope it will get fixed soon.

[TRBro33]

it’s particularly related to duo/sub accounts. Please sort it out. Very annoying.