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iOS App Freezing, crashing and lagging

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iOS App Freezing, crashing and lagging

Newbie

Plan

Premium

Country

 USA

Device

iPhone 7

Operating System

iOS 12.1

 

My Question or Issue

The past couple of months (4-5) I have been experiencing issues with the mobile app. It is constantly crashing, lagging and freezing. For example, I will press a song and it will not play it, and then will finally start playing 30 seconds later or so, and during that time the app will stay frozen. 

Also, it will often continue playing a song after I change it or pause it, and once it finally catches up and un-freezes, the app will crash. I just deleted and re-downloaded the app recently and it did not solve this problem.

 

6 Replies

Re: iOS App Freezing, crashing and lagging

Casual Listener

I’ve also been having this issue but it’s only started recently. The freezing/crashing started with the last update it seems. I hope they’re working on a fix for this issue. I’ve been a member since 2012 and have an iPhone 6s

Re: iOS App Freezing, crashing and lagging

Rock Star 17
Rock Star 17

Hey @mitchellpageee & @amhaygard and welcome to the Community.

Hope you're doing great!

 

Could you add your details here in this thread?

Thanks 🙂

LoxerRock Star 17
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Re: iOS App Freezing, crashing and lagging

Newbie

For me it seems to be related to connecting and disconnecting my bose qc35 headphones. When I reconnect, Spotify is unresponsive. 

Re: iOS App Freezing, crashing and lagging

Casual Listener

I am finding this issue when any of the following occur:

  1. Add or remove headphones
  2. Connect or disconnect from car Bluetooth
  3. Change audio output device between speaker and Bluetooth, after initial connection is made

On each of these, the Spotify app will freeze and become unresponsive.

 

I have the latest Spotify app 8.4.91.903 running on 12.1.2.

Re: iOS App Freezing, crashing and lagging

Visitor

Mine will just glitch out with no reason at all (I'll just go in in the mornings and it'll crash immediately or play without sound, shuffle when it isn't on shuffle, etc.) Is there any way to fix this? I like using Spotify but not when it doesn't work half the time...

Re: iOS App Freezing, crashing and lagging

Moderator
Moderator

Hey there @saraestalote,

 

Thanks for reaching out to us 🙂

 

It's a good idea to restart the device and then to log out and log back in again. If that doesn't do the trick, you can give these steps a go and run a clean reinstall. That way you can make sure the app is up-to-date and the cache is not causing any issues.

 

If you have any battery optimization or power saving apps, you can deactivate them for Spotify.

 

Keep us in the loop! If you have questions, you know where to find us.

 

 

VerModerator
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