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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 29679 Views
  • 60 replies
  • 24 likes
  • 29679 Views
  • 60 replies
  • 24 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871257 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871257 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24916 Views
  • 3 replies
  • 0 likes
  • 24916 Views
  • 3 replies
  • 0 likes

Superuser Contribution No option to move downloads to Sd card

PlanPremiumCountryUkDeviceHuawei p30 Pro Operating SystemAndroid My Question or IssueI'm using the Spotify app on Android and I want to move my downloads to the SD card, but this isn't appearing as an option in Settings - any suggestions?

  • Casual Listener
  • Plan Premium Country Uk Device Huawei p30 Pro  Operating System Android    My Question or Issue I'm using the Spotify app on Android and I want to move my downloads to the SD...
  • OscarDC
  • Moderator
  • 143 Views
  • 3 replies
  • 0 likes
  • 143 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android podcast changes

PlanPremiumCountryUSDeviceGalaxy s22 ultra Operating System My Question or IssueWhen listening to podcasts it will randomly start a new podcast. It will also change podcasts or jump to a random time in there current podcast after an in episode add

  • Visitor
  • Plan Premium Country US Device Galaxy s22 ultra  Operating System     My Question or Issue When listening to podcasts it will randomly start a new podcast. It will also chang...
  • AlejaR
  • Moderator
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay doesn't work with the following version: 8.8.66.563.

Autoplay doesn't work with the following version: 8.8.66.563. I literally tried evertyhing to get autoplay, but it doesn't work. Even spotify deleting and redownload. If I listen to one single, I want that he goes ahead. How can I help this?

  • Casual Listener
  • Autoplay doesn't work with the following version: 8.8.66.563. I literally tried evertyhing to get autoplay, but it doesn't work. Even spotify deleting and redownload. If I listen to one single, I wan...
  • OscarDC
  • Moderator
  • 488 Views
  • 10 replies
  • 0 likes
  • 488 Views
  • 10 replies
  • 0 likes

Superuser Contribution [Mobile] Change automatiquement la musique à ma place

PlanPremiumFRANCE DeviceSamsung Galaxy A32016 numéro de modèle : SM-A310FOperating SystemAndroid 7.0 My Question or Issue Assez souvent, avec mon compte spotify, sur mon application mobile, lorsque je lance une de mes playlist, il joue un temps défin...

  • Newbie
  • Plan Premium FRANCE   Device Samsung Galaxy A32016 numéro de modèle : SM-A310F Operating System Android 7.0   My Question or Issue  Assez souvent, avec mon compte spotify, su...
  • Yordan
  • Moderator
  • 21854 Views
  • 13 replies
  • 3 likes
  • 21854 Views
  • 13 replies
  • 3 likes

Superuser Contribution My autoplay isn't working, clean reinstall not working.

My autoplay isn't working I have done all the support tells me to do and yet it is still not working. Even a clean reinstall is not bring it back to function properly.

  • Regular
  • My autoplay isn't working I have done all the support tells me to do and yet it is still not working. Even a clean reinstall is not bring it back to function properly.
  • AlejaR
  • Moderator
  • 2187 Views
  • 36 replies
  • 2 likes
  • 2187 Views
  • 36 replies
  • 2 likes

Superuser Contribution Spotify is horrible to use on Nvidia shield tv pro

PlanPremiumCountryUKDeviceNvidia shield tv proOperating SystemAndroid TV My Question or IssueJust moved over to a Nvidia tv pro and absolutely hate how Spotify is on there. (to the point of actually looking into other music streaming options) Current...

  • Regular
  •   Plan Premium Country UK Device Nvidia shield tv pro Operating System Android TV   My Question or Issue Just moved over to a Nvidia tv pro and absolutely hate how Spotify is on ...
  • LaarS87
  • Regular
  • 5674 Views
  • 9 replies
  • 3 likes
  • nvidia tv pro
  • 5674 Views
  • 9 replies
  • 3 likes

Solved!!Superuser Contribution Stuttering audio when the screen is off: Samsung phone, Android 12

Multiple posts exist about this, but none of them have worked for me, so I'm hoping this specific thread, for my specific software, will help. Audio plays normally in the app when my screen is on. It starts to stutter when I turn the screen off. It h...

  • Casual Listener
  • Multiple posts exist about this, but none of them have worked for me, so I'm hoping this specific thread, for my specific software, will help.   Audio plays normally in the app when my screen ...
  • RafaLuna
  • Newbie
  • 5076 Views
  • 6 replies
  • 0 likes
  • 5076 Views
  • 6 replies
  • 0 likes

Superuser Contribution My Spotify app has some troubles

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello there, I've been having some troubles with the app. I played a playlist specifically th...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello t...
  • Eni
  • Moderator
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant log in. my username and password are correct

i already tried to uninstall and install the app, and restart my phone several times but every time i got a message that tells me an error was produced

  • Visitor
  • i already tried to uninstall and install the app, and restart my phone several times but every time i got a message that tells me an error was produced
  • Eni
  • Moderator
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Spotify Not Entering Car Mode when Connected to Echo Auto 2

PlanPremiumCountryUSADevicePixel 7Operating SystemAndroid 13 My Question or IssueI recently bought the Echo Auto 2 so that I can play music in my car via bluetooth. The first thing that i noticed is that Spotify won't turn on Car Mode automatically (...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 7 Operating System Android 13   My Question or Issue I recently bought the Echo Auto 2 so that I can play music in my car via bluetooth. The first...
  • Albertbigndaft
  • Casual Listener
  • 330 Views
  • 1 replies
  • 1 likes
  • 330 Views
  • 1 replies
  • 1 likes

Superuser Contribution Android app - Discovered On

hello Guys,please help me undestand why your mobile app doesn't show DISCOVERED ON playlists? Many users are using only mobile app - therefore they will never see that very important portion of data. is it a huge problem to show these playlists on th...

  • Gig Goer
  • hello Guys, please help me undestand why your mobile app doesn't show DISCOVERED ON playlists? Many users are using only mobile app - therefore they will never see that very important portion of dat...
  • Laitanon
  • Casual Listener
  • 1002 Views
  • 6 replies
  • 1 likes
  • 1002 Views
  • 6 replies
  • 1 likes

Superuser Contribution Music stops after 30 minutes on offline mode

When playing offline, music stops after exactly 30 minutes and the only way to keep playing is turning offline mode off.

  • Visitor
  • When playing offline, music stops after exactly 30 minutes and the only way to keep playing is turning offline mode off.
  • Yordan
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stops playing mid-song, any playlist and replay starts the song over

PlanPremiumCountryUSADeviceGalaxy Z Fold3Operating SystemAndroid My Question or IssueEverytime I play a song, it stops mid-song and I have to reopen the app to push play and it starts the entire song over. Already uninstalled, reinstalled, logged out...

  • Visitor
  •   Plan Premium Country USA Device Galaxy Z Fold3 Operating System Android   My Question or Issue Everytime I play a song, it stops mid-song and I have to reopen the app to p...
  • MihailY
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hidden Discover Weekly songs are still played

PlanPremiumCountryPolandDeviceSamsung Galaxy S20 FE 5GOperating SystemAndroid 13 Since two weeks when playing songs from Discover Weekly also hidden songs are being played. It makes this playlist almost unusable. It was working fine for a long time, ...

  • Newbie
  • Plan Premium Country Poland Device Samsung Galaxy S20 FE 5G Operating System Android 13   Since two weeks when playing songs from Discover Weekly also hidden songs are being played. It ...
  • hairy_thumbs
  • Newbie
  • 91 Views
  • 2 replies
  • 0 likes
  • 91 Views
  • 2 replies
  • 0 likes

How do I access settings?

I remember the whole time I've used spotify, the "settings" icon was always on the home screen in the top right corner. But it's not there anymore...I've gone through every screen looking for settings but it's not there anymore. Where has it moved to...

  • Casual Listener
  • I remember the whole time I've used spotify, the "settings" icon was always on the home screen in the top right corner. But it's not there anymore... I've gone through every screen looking for set...
  • Amayy
  • Spotify Star
  • 3101 Views
  • 1 replies
  • 3 likes
  • 3101 Views
  • 1 replies
  • 3 likes

Superuser Contribution Home page not loading on andoid

PlanPremiumCountryUKDevice(Nokia C32)Operating System(i Android ) My Question or IssueI can't access my home page on my android phone, this means I can't access settings , cache etc I have turned device off, I have uninstalled and reinstalled as per ...

  • Visitor
  • Plan Premium Country UK Device (Nokia C32) Operating System (i Android )   My Question or Issue I can't access my home page on my android phone, this means I can't access settings , ca...
  • Yordan
  • Moderator
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lenovo Tab M9 Audio Issue

Good afternoon. I am using Spotify on a Lenovo Tab M9 with external headphones. The issue is that the audio level keeps randomly changing to a lower level, usually this when instruments are louder than vocals. Are there any known fixes for this issue...

  • Visitor
  • Good afternoon. I am using Spotify on a Lenovo Tab M9 with external headphones. The issue is that the audio level keeps randomly changing to a lower level, usually this when instruments are louder th...
  • Joan
  • Moderator
  • 549 Views
  • 1 replies
  • 0 likes
  • 549 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fire TV issue

PlanFreeCountryUnited States DeviceMitsubishi Fire TVOperating SystemFire OS 6.2.9.8 My Question or IssueDon't think this is an Android issue as the device is a fire tv, but I couldn't find a better section. For the last like 8+ months the Spotify ap...

  • Newbie
  • Plan Free Country United States  Device Mitsubishi Fire TV Operating System Fire OS 6.2.9.8   My Question or Issue Don't think this is an Android issue as the device is a fire tv,...
  • Dian
  • Spotify Legend
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Push notifications have stopped working on my phone for no apparent reason

I have push notifications turned on on my phone for new episodes of podcasts I follow, and up until last week they were working fine, I have just spent a long time for the second time in a week, on a support chat trying to troubleshoot why they have ...

  • Casual Listener
  • I have push notifications turned on on my phone for new episodes of podcasts I follow, and up until last week they were working fine, I have just spent a long time for the second time in a week, on a...
  • Retrogrrl1
  • Casual Listener
  • 204 Views
  • 4 replies
  • 0 likes
  • 204 Views
  • 4 replies
  • 0 likes