30 days free

[pjmugar-us]

I want to cancel my free 30 days premium subscription since I'm moving back to Philippines., I forgot the password and the email. If my bank account will be closed since I'm traveling back to PH, does it automatically stops my subscription? Thank you

[LordRollin]

Hi @pjmugar-us. If your bank account is cancled and has no funds then yes, this will cancel your subscription, but it will also lock that account. If you'd like to recover the account information and properly cancel, I would encourage you to use the anonymous online contact form. So long as you are entirely logged out of Spotify.com (alternatively, access the form via an incognito window/private browsing) the form will allow you to use an email of your choosing for correspondence. Please make sure that this is an email that is not compromised and you have access to it.

In regards to the contact form, upon filling it out you should receive a confirmation email, usually a generic message containing the information you provided and instructions to visit these forums. If after 24 hours you do not hear back from a support team member, please reply directly back to the confirmation email, even if it originates from a no-reply address. If you do not receive this confirmation email, please check your spam folder. If it is not present there, please attempt using one of the other contact methods, or, if you are unable to use the alternatives, please let me know.

If you would prefer to not use the contact form, or require an alternative, either e @SpotifyCares on twitter, or the Spotify Cares Facebook page will work. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

Please let me know if there's anything else I can help you with.

[pjmugar-us]

Thank you for your quick and informative reply.But what if I don't want to recover my account?. I don't want to get in trouble again. And can I just make a new account in spotify?

[LordRollin]

You shouldn't get in trouble, but if you never intended on using that account again then you can simply leave it and create a new one when you wish. Glad I could help!