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Account Hacked and Email Address Changed so Can't Log In!

Solved!

Account Hacked and Email Address Changed so Can't Log In!

Hi -

 

I submitted several email support requests to no avail, but I received an email from Spotify saying that my account's email address had been changed on my Premium account so now I can't log in to change it back or even to cancel it! What do I do next? Any help would be greatly appreciated!

 

Thanks,

B

Reply

Accepted Solutions
Marked as solution

 

Hey @masemase,

 

Spotifys Customer Support can help you recover your account. 🙂

 

Contact form: http://bit.ly/SpotifyCFA (Make sure you're logged out of any Spotify accounts while using the form)

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

 

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Support usually replies within 24-48 hours.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

2 Replies
Marked as solution

 

Hey @masemase,

 

Spotifys Customer Support can help you recover your account. 🙂

 

Contact form: http://bit.ly/SpotifyCFA (Make sure you're logged out of any Spotify accounts while using the form)

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

 

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Support usually replies within 24-48 hours.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks, I did that and will look forward to a response; I appreciate your quick reply!

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