Account Hacked!

[Jackjones15001]

Hi, my account: jones0114, which is a premium acc has been hacked. So I can't log in because it says wrong password. This only started happening today, I think. I can't reset my password because I don't get a reset password email from Spotify, so I think the hacker changed my password and email. Please help! this is a premium acc and I don't know how to cancel the subscription, if I'm not able to access my account.

Thank you.

[Billy-J]

Hey @Jackjones15001, thanks for reaching out to the Community!

I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take. On that page, there is an option to get in touch with Customer Support if you need further help.

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.