Account appears to have merged with another

[GregJarm]

I have Spotify Premium. All paid up.

The other day I got an email from spotify in Portugeuse. I was on vacation and didn't spend much time on it.

A couple days later I couldn't log into Spotify on my phone. I thought maybe it had to do with me changing a setting.

Today I did a password reset to get back into my account. First thing I notice is ads are playing. I look at my account and it says Free. I check receipts and I just paid. I check my bank account and nothing is pending.

Then I look at my recently played and it is stuff I never listen to.

Then I look at my playlists and there are several I don't recognize. Mine are all there though.

I looked back that that Portuguese email from Spotify and it is a password reset request.

[LaloPech]

You probably hacked the account. It is recommended to change the password and log out of all devices

https://support.spotify.com/pa/account_payment_help/account_help/how-to-log-out/

[GregJarm]

Thanks. Not sure I could have "hacked the account".

I logged eveyone out and changed passwords.

I can see how someone else used my account. But this doesn't answer why I why I don't have Premium anymore or why I got emails in Portuguese. Also there are like 20 new playlsits here. That's a lot of activity in a 3 day timespan.

I'm leaning towards bug over "hacked".

[LaloPech]

A form of hacking is through phishing, that is, through fake emails (with similar appearance to our site) that was probably the way your credentials were stolen, they used your account.

[GregJarm]

Yeah but no. I have not received any emails from Spotify or looking like
Spotify that I have clicked in the last week or so.

Someone asked for a password reset of my account. The email came to me in
Portuguese. I got this email on Saturday and then another on Sunday. These
emails were specifically device resets and not the normal reset you get
from the web page. I did not click the links. I discovered that I was
logged off and unable to log back in on Monday.

[LaloPech · Accepted solution]

Can you currently access your account? You probably changed your email address

If you do not have access to your account, please get in touch

using the following form

https://support.spotify.com/sk/contact-spotify-support/ You must be aware of the Spam folder, since many times the answers arrive there. It takes, at most, 24 hours to answer.

[GregJarm]

Yes. I reset my password and logged everyone out and I see my email address
and other details have not been touched.

Nothing in spam.

[GregJarm]

Support had to take care of me. Account was compromised and they rolled back all data to a few days before it occured.