Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Account hacked

Solved!

Account hacked

I woke up this morning and have been unable to login to my Spotify Account. Tried resetting the password too and don't get an email. I think someone has hacked the account and changed the details.

I am however still paying for premium subscription!

Any help will be appreciated.
The username is j4eyd
Reply

Accepted Solutions
Marked as solution

Hey @50be7swaunvy74v, welcome to the Spotify Community!

 

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

View solution in original post

1 Reply
Marked as solution

Hey @50be7swaunvy74v, welcome to the Spotify Community!

 

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

Suggested posts