I've requested Spotify to gather my data a while ago and now that it has arrived I cannot download it because Spotify asks me to reauthenticate with Facebook for security purposes. Exact message: "For security purposes we need you to re-authenticate with Facebook so that we know it's you before you can download your data." I don't know what that means, does it mean that I have to remove Spotify from my Facebook apps and then add it again? I've tried logging in and out of Facebook and Spotify but that doesn't work. Also, I wanted to add that my Spotify account was created through Facebook so won't removing it delete my account?
Could your try again, this time using a private or incognito browser? This will ensure that your cache and cookies are not causing these issues. Also, be sure to log in to your account page using the Facebook button and try switching Process my Facebook data off and on again here.
Hope you find this useful. Let us know how you get on.
Have a great day!
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Where words fail, music speaks." - Hans Christian Andersen