Cant log in

Reply

Cant log in

Herbmeister
Casual Listener

 

Plan

Free

Country

Uk

Device

Samsung a40

 

 

My Question or Issue

I cant log in to spotify,  as every time I do log in on wifi, with the correct email and password, I see my spotify home page for a brief moment and then I am returned to the log in page almost immediately. I can tell it is my account as it has my playlists, however I have recently been getting a lot of Brazilian dance playlists in my recently played section, when I definitely haven't played any Brazilian music. I feel like I have been hacked or something, and is there a chance they have banned me from my own account or something? This is really frustrating as I had a lot of long playlists, and I also highly dislike the music the 'hacker' has being listening to. I have no clue why they would want my account as it is a free account.

3 Replies

Re: Cant log in

Herbmeister
Casual Listener

Just an update, I can log in and stay logged in when I have no internet connection, but as soon as I turn wifi back on, spotify returns to the login page. I have included a screenshot of my page showing the music that has been played on my account vs the music I listen to

Thanks for any help and sorry for the double post, I just joined the forum

Re: Cant log in

emchmi99
Casual Listener
Try going under your account overview settings and choosing the "sign out everywhere" option. I would also recommend changing your password just to be extra safe. Hope this helps!!

Re: Cant log in

Petya
Community Legend

Hey @Herbmeister,

 

Thanks for notifying us about this! 

 

It sounds like you could use this article.  

 

Keep us posted!

PetyaModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
SUGGESTED POSTS