Spotify Community

mightygeeks · ‎2015-03-14

How do I change my membership from Family Plan of 5 to Family Plan of 3? Please advise ASAP! I've tried to find it on the website and it's nowhere, and I just got rebilled yesterday for $9.98 more than I need. I also need that refunded.

Taylor · ‎2015-03-14

Hi, and welcome to the community!

You need to cancel your subscription then resubscribe to family selecting the new number of members.

An FAQ for Spotify family is available here.

Anthony

This post was by Taylor - I do not work for Spotify!
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
|| Spotify Profile - Taylor | Feel free to PM me - Here ||

mightygeeks · ‎2015-03-15

Does that mean I lost what I paid this month and will get charged again?

MattSuda · ‎2015-03-15

I suggest you contact support so they can help you and answer your questions

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Spotify Community

Change Family Plan

Change Family Plan

Suggested posts

Let's introduce ourselves!