Charged for premium on free trial

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Re: Charged for premium on free trial

Peter__
Community Legend

@Fearghal wrote:

I just set up the free premium trail, I just looked at my bank account and I got charged for it?

Please get back! 


Hey! Welcome to the community :)

You will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you further with this.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Charged for premium on free trial

Fearghal
Casual Listener

Thank you very much for your help! 

I a wait their reply :) 

Re: Charged for premium on free trial

Dad-dee
Newbie

I was charged too. Please help, I just wanted to try the 30 days free and now I owe my mom money. I really don't want to keep getting charged because she won't trust me again.

Re: Charged for premium on free trial

Community Manager
Community Manager

Hi Dad-dee - You'll also need to use our contact form. Just note that if you get an automatic reply just relpy again--your message will reach us :)

Re: Charged for premium on free trial

suncat74
Casual Listener
Spotify keep chargeing me for premium although i cancelled it. In my account it says im on free trial and i have deleted the information to My creditcard, but that doesnt stop me from being charged. Feeling really angry and disapointed!

Re: Charged for premium on free trial

Peter__
Community Legend

@suncat74 wrote:
Spotify keep chargeing me for premium although i cancelled it. In my account it says im on free trial and i have deleted the information to My creditcard, but that doesnt stop me from being charged. Feeling really angry and disapointed!

Hey! :)

It sounds like you actually have two accounts, one of which is still on premium. If you get in touch with the customer services team directly using the online contact form they will be able to make sure it is all cancelled and make sure your not out of pocket. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Charged for premium on free trial

theramed
Casual Listener

I have the same problem!!

I have been charged 9,99 yesterday for the service and I do NOT have the premium service active!! It didn't worked for the first time I activated it but now Spotify is charging me and I can not even find the movement on my bill history!

I already used the form and sent a message, bu still no reply.. . I don't know what to do!!! Can you help me please??? I dont have the service so i can NOT even cancel it NOW!!!

 

I can prove the charge on my card....

1 person liked this

Re: Charged for premium on free trial

Peter__
Community Legend
@theramed - Did you get a reply from support? If not, post your 8-digit case number and I will ask someone to check it out for you.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Charged for premium on free trial

theramed
Casual Listener

The problem is now solved!!!
I contacted support, they were fast, eficient and very fiendly. They solved my problem in less than 24h...

I have to say that spotify has one of the best online supports that I ever saw. And I'm usually very critic about this, in this case I have to congrutulate and say Good Job.

 

Thank you all for the help

 

Regards,

Tiago

Re: Charged for premium on free trial

freetrialnot
Newbie

I signed up for my "free" 30 day trial 7 days ago and was charged $9.99. WHY?!?!? That is not free in my book.

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