Charged for premium on free trial

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Re: Charged for premium on free trial

Alegoytia
Casual Listener
Same here! Did they fix it?

Re: Charged for premium on free trial

Rock Star 24
Rock Star 24

@Alegoytia 

 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: Charged for premium on free trial

theramed
Casual Listener
Yes, they did fix it and very fast!

Re: Charged for premium on free trial

Alegoytia
Casual Listener
I canceled already but I still have the charge on my account.

Re: Charged for premium on free trial

Rock Star 24
Rock Star 24

@Alegoytia 

 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Charged for premium on free trial

11147432414
Newbie

Hi,

 

I took out a contract in March and have 6 months free Spotify.

I signed up but signed up through facebook and unfortunately the email address on my facebook has been hacked and i cannot acces it so I have a new email address.

 

I had to enter my card details to sign up to premium and then noticed Spotify have taken £9.99.

I called vodafone and asked them and they told me to contact Spotify as their error.


Can someone please help me.

 

Many Thanks

 

 

Re: Charged for premium on free trial

Rock Star 24
Rock Star 24

@11147432414 

 

Sorry for the delay

 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Charged for premium on free trial

jaimeclewis
Newbie

I've been charged $9.99 for Premium even though I signed up for the free 30-day trial. Moreover I can't find anywhere to actually COMMUNICATE with anyone from Spotify to tell them as much. HELP! Pretty poorly designed, and pretty frustrating.

Solution! 4 people liked this

Re: Charged for premium on free trial

Rock Star 24
Rock Star 24

@jaimeclewis

 

Welcome to the Spotify Community!

 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
2 people liked this

Re: Charged for premium on free trial

tamara_sancho
Newbie
Hi, the same thing has just happened to me, I just signed up to a free trial for 60 days and have just checked my account and seen that £9.99 has been taken from my account. I don't understand the concept of paying for a 'free' trial, so I'm not sure what to do now.
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