Customer Support Not Responsive After 2 Weeks - Duplicate Charges

[kc117]

Spotify Case # 03031414

Spotify Case # 03015392

Spotify Case # 03001225

Spotify Case #: 02927555

Would LOVE it if someone at Spotify would respond to any of the 4 cases that I've submitted to try to get my duplicate charges resolved. Same story as other people on this message board that have had Spotify tell them that "maybe they made another account by accident". I have never had more than 1 account and I've followed their instructions to try to get this resolved with no response.

Hope I can get this escalated through the message board.

[Jordi]

Hi there and welcome to the community,

Oef that doesn't seem right. Have you ever replied to any of these cases before? If not, then reply to the first case.

If you did, then please double check your junk folder. The response might be marked as spam.

If it's not there, then let us know.

[kc117]

I've replied many times and initially received responses from Spotify asking for further information. Afte providing the information many times, I no longer am receiving any responses.

I've replied to every email I've received asking for a response (multiple times) and have added Spotify to my sender list - there are no messages in spam.

Please help me resolve this ASAP!

[Jordi]

Thanks for your reply. I have forwarded your cases to the staff. You should receive a reply shortly.