Double Billed - No Reply From Support Team - Case # 01932271

[jiovino]

Support Team - I reached out via the contact form in October when I first noticed I was being billed twice a month for my account with no reply other than the automated message. For the second month (October now November) I have been billed twice. Please resolve this case as soon as possible. I enjoy using Spotify services but will cancel my subscription if I continue to be billed erroneously. Case # 01932271.

Thank you.

[Carina]

Hey @jiovino and welcome to the community!

I'm going to Ping @Grace , an official Spotify team member who can hopefully escalate the case 🙂

[PVMarathoner]

Me too...double billing since May 2014.  No response and now the Contact Form does not function.  I expect someone from Spotify Support Team to contact me & provide those of us who are being double billed each month, some resolution.

Thank you. 

[Peter__]

@PVMarathoner - Got your 8-digit case number handy?

@jiovino - I have escalated that case with the Spotify team for you.

[jiovino]

Thanks @Carina for escalating this but I still have not received any feedback from @Grace on my case being addressed. Would you have further input?

[jiovino]

Thanks Peter for escalating however I have not heard from anyone else on this matter? Is there someone I can chat with directly?

[Peter__]

@jiovino - Spotify don't offer telephone support I'm afraid but someone did definitely reply to say they picked up your case for me.

Let me ask about this for you (again).

[Greg]

Hi @jiovino 

Apologies for the long delay here.

You'll get an email from us very soon! 

[jiovino]

Thank you Peter

[jiovino]

Thank you Greg

[rsnow]

Good Morning,

I've been doubled billed and there's no information on how to get this resolved. Can someone please help? I can be reached via email *snip*.

A concerned subscriber