Duplicate Account

[SaskiaJuliette]

Hello,

My problems started a few days ago, I e-mailed about it twice but got an automated reply that didn't provide any answers. There is a topic on the forums about this problem here but it is for users that have a username and password, I don't have that. (and there are dozens of others who have this problem)

I have a Premium account that was linked to Facebook (I don't have a username because I created it after September 22nd 2011) and for some reason a duplicate new account has been made and linked to my Facebook. I can't access my original Premium account because the only way to login is to go through Facebook, which sends me to the new account. So there is nothing I can do.

Case nr. 02921278

Please help me, going to work without my tunes is really depressing.....

[OviiiOne · Accepted solution]

Hello and welcome to the Spotify Community!

I can't work without my tunes too... You need to reply to the email you received, once you do that, a Spotify employee will get back to you as soon as possible.

If you don't receive any reply in 24-48 h after replying to the mail, please let me know.

[SaskiaJuliette]

Thanks for the quick reply, I tried that, no luck.

[OviiiOne]

Don't worry, I escalated your case number to support, keep an eye on the inbox, they'll reply to you soon.

[Pricilla]

Hey @SaskiaJuliette,

Welcome to the Community.

We can see that our Support team is already helping out via email. They'll get back to you as soon as they can.

Thanks!

[SaskiaJuliette]

Problem solved. Got my music back right before the weekend, thanks guys!

[Charliebutler]

I have had the same problem with my account when I factory reset my phone and when I logged back in I had a new account which wasn't on premium or any of my playlists, any ideas?