Duplicate Account

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Duplicate Account

SaskiaJuliette
Casual Listener

Hello,

My problems started a few days ago, I e-mailed about it twice but got an automated reply that didn't provide any answers. There is a topic on the forums about this problem here but it is for users that have a username and password, I don't have that. (and there are dozens of others who have this problem)

I have a Premium account that was linked to Facebook (I don't have a username because I created it after September 22nd 2011) and for some reason a duplicate new account has been made and linked to my Facebook. I can't access my original Premium account because the only way to login is to go through Facebook, which sends me to the new account. So there is nothing I can do.

Case nr. 02921278

Please help me, going to work without my tunes is really depressing.....

1 ACCEPTED SOLUTION

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Solution!

OviiiOne
Community Legend

Hello and welcome to the Spotify Community!

 

I can't work without my tunes too... You need to reply to the email you received, once you do that, a Spotify employee will get back to you as soon as possible.

 

If you don't receive any reply in 24-48 h after replying to the mail, please let me know.

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6 Replies
Solution!

OviiiOne
Community Legend

Hello and welcome to the Spotify Community!

 

I can't work without my tunes too... You need to reply to the email you received, once you do that, a Spotify employee will get back to you as soon as possible.

 

If you don't receive any reply in 24-48 h after replying to the mail, please let me know.

View solution in original post

SaskiaJuliette
Casual Listener

Thanks for the quick reply, I tried that, no luck.

OviiiOne
Community Legend

Don't worry, I escalated your case number to support, keep an eye on the inbox, they'll reply to you soon.

Pricilla
Spotify
Spotify

Hey @SaskiaJuliette,

 

Welcome to the Community.

 

We can see that our Support team is already helping out via email. They'll get back to you as soon as they can.

 

Thanks!

SaskiaJuliette
Casual Listener

Problem solved. Got my music back right before the weekend, thanks guys!

Charliebutler
Newbie
I have had the same problem with my account when I factory reset my phone and when I logged back in I had a new account which wasn't on premium or any of my playlists, any ideas?
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